COVID-19 has forced governments at all levels to implement changes in their operating structures that probably should have happened a decade ago. A worldwide shift toward remote work and a more distant lifestyle now means governments will need to find different methods of delivering public services long term. Rob and Jackie discuss e-government opportunities and how flipping orthodoxies can (and should) reinvent government operating models with Bill Eggers, executive director of Deloitte’s Center for Government Insights.

Mentioned

• Daniel Castro, Galia Nurko,  and Alan McQuinn, “Benchmarking U.S. Government Websites” (ITIF, November 2017).
• Daniel Castro and Michael McLaughlin, “Benchmarking State Government Websites” (ITIF, August 2018).
• William D. Eggers, Pankaj Kishnani, and Shruthi Krishnamoorthy, “Transforming Government Post–COVID-19: How Flipping Orthodoxies Can Reinvent Government Operating Models,” Deloitte Insights, June 15, 2020.
• William D. Eggers, Delivering on Digital: The Innovators and Technologies That Are Transforming Government (RosettaBooks, 2016).
• William D. Eggers, Government 2.0: Using Technology to Improve Education, Cut Red Tape, Reduce Gridlock, and Enhance Democracy (Rowman & Littlefield, 2007).
• Michael Hammer, The Reengineering Revolution: A Handbook (HarperBusiness, 1995).

Related

• Robert D. Atkinson, et al., “Digital Policy for Physical Distancing: 28 Stimulus Proposals That Will Pay Long-Term Dividends” (ITIF, April 2020).
• Daniel Castro, “Time to Toss Social Security Numbers,” Washington Post, April 27, 2018.