IBM shaped the way the world did business for decades, driving the government’s technological innovation, competing to build the first PCs, and adapting to service economy. Few people know IBM’s fascinating history as well as Jim Cortada, a senior research fellow at the University of Minnesota and the author of IBM: The Rise and Fall and Reinvention of a Global Icon. He spent 38 years at IBM in sales, consulting, managerial, and research roles. Rob and Jackie sit down with Jim to discuss how IBM’s strategies led to its biggest successes and failures, and how these decisions shed light on global history.

Mentioned:

• James W. Cortada, IBM: The Rise and Fall and Reinvention of a Global Icon(The MIT Press, 2019).
• James W. Cortada, The Digital Hand: How Computers Changed the Work of American Manufacturing, Transportation, and Retail Industries (Oxford University Press, 2003).
• Alfred D. Chandler Jr., The Visible Hand: The Managerial Revolution in American Business (Belknap Press, 1993).
• Robert D. Atkinson, “Who Lost Lucent?: The Decline of America’s Telecom Equipment Industry,” American Affairs Journal, 2020.
• Aurelien Portuese, “The Digital Markets Act: European Precautionary Antitrust“ (ITIF, 2021).