Restaurants Reinvented: Putting Growth Back on the Menu
Shining a light on the change-minded Restaurant Leaders behind our favorite brands. Get inspired with innovative brand building, guest engagement, and revenue-driving strategies. Join host Jen Kern, long-time CMO, as she dishes with leading restaurant pros who are elevating their game and careers by staying agile in the face of uncertainty to help their brands shine and prosper.
Restaurants Reinvented: Putting Growth Back on the Menu
The Future of Data Starts Here - Darien Bates, co-founder, Fourtop Solutions
If you’re wondering how to make sense of that ocean of data your restaurant is trying to wrangle, Darien has answers!
Formerly the CTO at &Pizza, Darien’s new company, Fourtop Solutions, is all about helping restaurants organize and activate their data -- while encouraging humans to do the discovery of data and using technology to automate that discovery.
Top Moments to Listen For:
- Technology is not a pre-packaged meal, it’s a set of ingredients with overlapping capabilities and core components
- Start by centralizing your data, or you’ll constantly be back-tracking
- Dashboards are where data goes to die - they don’t make good use of data - humans do
- “There are no bad systems, only bad architectures”
- Data is like water and you have an ocean that needs structures and flows
- Let robots be robots (automation) and humans be human (discoverers)
- The value of POS has been largely overlooked; it needs to be a hub to pull in centralized data
- Hart House is using Fourtop Solutions to deploy its employee-first operations
- Technology is not a purpose -- it’s a tool to accomplish something; start with your business objectives and then find the right-fit systems to support that.
- The future of automation and ChatGPT
Related Episodes:
- Burn it Down & Fail Forward Fast – Justin Keenen of Hart House
- Mastering the Digital Dance – Michael Chachula, CIO, Fat Brands
- Here’s What Innovation Looks Like – Amir Hudda, CEO of Qu
- Trailblazin’ CTO Completes Full Tech Refresh in Under 1 Year – Dawn Gillis Freebirds World Burrito
Resources:
- “Dashboards is where data goes to die” by Darien Bates
Connect with Darien on LinkedIn
Check out Qu's Annual State of Digital for Enterprise QSR & Fast Casual Brands