The Fan Experience EXPERIENCE Podcast
The home of Fan Experience where Mark and Darren (of the Fan Experience Company) address the Fan Experience (in football and other sports) with special guests and a focus on specific elements of the fan journey on each episode. Whether you're working in sport, looking for a job in sport or you're simply interested in the subject of Fan Experience, we reckon a regular dose of the Fan Experience EXPERIENCE will help you and your club thrive.The Fan Experience Experience Podcast is produced by Juan Luis Bradley.
The Fan Experience EXPERIENCE Podcast
Episode 6: Inside the Stadium (with Sian Jones of Leeds Rhinos)
The latest episode of the podcast moves inside the stadium. Mark and Darren welcome guest, Sian Jones, Head of Customer Experience at Leeds Rhinos, as they discuss what's important for fans when they get through the turnstiles, the importance of well-trained staff and the difficulties in opening up two new stands in a matter of weeks.
https://fanexperienceco.com/2023/04/the-fans-journey-a-model-for-measuring-and-improving-their-experience/