Resco Radio Talk
Resco Radio Talk is Resco.net's -- the leader in mobile and multi-experience enterprise software solutions -- home in the podcasting world. Every episode brings interesting guests and topics from the world of mobile technology. We bring the latest news from Resco.net's kitchen, talk about new releases, news and updates and periodically bring our business partners and customers to share their interesting story.
Resco Radio Talk
Outcomes-based Service | Chat with Sam Klaidman
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Resco.Net
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Season 3
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Episode 2
In this episode, I welcome Sam Klaidman back to the show. The goal is simple, pick Sam's brain on outcomes-based service, discuss good examples of companies who are already doing it and succeeding. We also discuss the typical barriers of becoming the outcomes-based model and the most important imperatives to succeed: Performance metrics, Asset uptime, Time-to-time service, Fail rate.