Bamboo Talking Tech
On this series of Bamboo Talking Tech, we invite 'honest bosses' to come and talk about what they do and don't know about tech. We get into the nitty gritty of the good and bad decisions. We ask entrepreneurs, established principles, managers, and the full array of decision makers what they love and hate about our ever-evolving digital world. We unravel the best and worst experiences our decision makers have had with tech. What riles them, what delights them and how on earth they make decisions about what's best for the company.
Join us as we lift the lid and find out who knows what, as we talk tech.
Find out more about the Bamboo team and how we can help your business grow – www.bamboo.tech
Bamboo Talking Tech
ClevrChat with Ant Morse - Episode 1 - The Future of AI: Myths and Realities
Will AI take over the world? Will contact centres be completely replaced with AI agents? Common questions we all have since generative AI came into our lives a few years ago. That's exactly what we seek to answer in this first episode of ClevrChat.
In this episode Ant Morse, Futurist, AI Thought Leader, and Founder of Adventa, discusses the evolving landscape of AI, addressing common misconceptions, and the importance of change management in AI implementation.
He touches on the future of AI in customer experience, the need for organisations to improve data quality and real-world success stories of small and mid-sized businesses using AI for practical use cases.
Watch to find out the dangers of AI and hear practical advice for implementing AI solutions effectively in organisations.
0:00 Welcome to ClevrChat
1:34 Common AI Misconceptions
6:43 Importance of change management in AI implementation
10:49 The future of AI in contact centres
20:42 Importance of data quality in AI
25:31 Real-life AI use cases for small and medium-sized organisations
34:12 The future of AI
35:37 Potential dangers of AI
37:14 Advice for implementing AI in organisations
#futureofai #ai #customerexperience #cobotics #aimisconceptions #dangersofAI #changemanagement #aiincontactcentre #ucaas #ccaas
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