The Vacation Rental Manager's Podcast with Sarah and T
This is The Vacation Rental Manager's Podcast with Sarah and T.. The first podcast dedicated to the professional vacation rental manager. Join Sarah Bradford and Tim Cafferty on their journey through day to day issues affecting the professional vacation rental manager. From the Coast to the Mountains, Sarah and T have been covering all things vacation rental for over 7 years and counting.
The Vacation Rental Manager's Podcast with Sarah and T
Episode 167 - "Be Amazing or Go Home!" w/ Shep Hyken
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In this episode Sarah and T interview one of the customer service giants. A world renowned motivational speaker and author of 8 books Shep Hyken is the guest on this week's episode.
Learn the true meaning of the word Fine. Learn the 5 steps of how to get better at customer service. And, learn why the worst trained staff person on your team is the standard you set on customer service. Get a pen and paper ready because this episode is chock full of takeaways for you and your business.
Find all of Sarah and T's content at www.sarahandt.com
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Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com
