012: Customer Service vs Customer Experience Artwork

Simplicity | In Business & Life with Mia Paulus

“Why make business hard, when it can be simple?” Join host Mia Paulus, twice a week, as she teaches you how to create freedom in your business and ease in your life. In this podcast, you’ll learn about proven methods and detailed plans for you to maximize your time, leverage your influence, create money-making opportunities, and have real joy! Take control of your business and your life once and for all. Simplicity In Business and Life gives you on-time solutions for real-life problems. It’s like having a successful business coach in your back pocket. Subscribe now or visit www.miapaulus.com

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Simplicity | In Business & Life with Mia Paulus

012: Customer Service vs Customer Experience

October 22, 2020 • Mia Paulus • Season 1 • Episode 12

In this episode of the Simplicity in Business & Life podcast, we are going to discuss why times are changing and the focus in business cannot just be on “great customer service”. Customers are demanding a more seamless experience and I’ve built a model to show you how to achieve that.

You’ll learn about all the elements of the customer journey from attracting them as strangers into your website to becoming advocates and super fans of your brand.

This week's episode is all about…

The customer journey lifecycle
The importance of omnichannel
How to integrate your sales, marketing, and service & support departments

To get help with your customer journey and create a seamless omnichannel experience for your customers go to thecentr.com/teamsourcing to learn more.

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