Let's talk sales with Syed
Sales is hard work and you constantly need to evolve to succeed. If you’re looking to up your sales game, from prospecting to closing and everything between, then this podcast is for you. Syed takes a no-frills approach, engaging in topics in which he has experience with to help you get your sales process right.
Let's talk sales with Syed
NRR vs GRR
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Syed Asad
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Episode 19
For a while now, I have been trying to find the best way to gauge the performance of my CSMs (Customer Success Managers). It started off with NRR (Net Revenue Retention) being the north star through which I could see how my team is performing.
Followed up by, emails sent, meetings done, calls answered, tickets resolved, so and so forth, the list is almost never ending.
Until I found GRR.