CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 | Kristi Faltorusso

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #230 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas. 

This is our CXCP Day 1 recap of the event. I was able to have my friend Kristi Faltorusso join us on the podcast to rap on all of the things that we are seeing, hearing & talking about with all of the conference attendees. 

In this episode, Kristi and Adrian chat through some of the speakers, presenters, vendors, technology & the genuine "yammering" that we are hearing at Customer Contact Week 2024.

**Episode #230 Highlight Reel:**

1. How generative AI is changing every business in the world
2. Common issues with customer center leaders in 2024
3. Hot new solutions & tools to watch out for in the near future 
4. Ideas for coaching & training your customer facing staff
5. The future of CX & customer success is here
 
Huge thanks to Kristi for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & customer success space into the future.

Click here to learn more about Kristi Faltorusso

Click here to learn more about Customer Contact Week

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