FANCENTRIC - The Fan Journey is the Experience!
A Special Interview with Harry Hynekamp, VP of Guest Experiences @AMB Sports + Entertainment - A Companion on the Fan Journey
COPYRIGHT 2023 BY IIFX
ALL RIGHTS RESERVED
A Special Interview With Harry Hynekamp, VP of Guest Experiences @AMB Sports + Entertainment - A Companion on the Fan Journey
Recorded 6/5/2023
Dr. Lou Marciani, Director and Co-Founder of IIFX is joined by Harry Hynekamp the Vice President of Guest Experiences for AMB Sports & Entertainment. Harry is a Companion on the Fan Journey for sports and entertainment fans.
Harry joined AMBSE in 2018. His team is responsible for delivering the best
guest experiences for all customers, guests and fans of the Atlanta Falcons, Atlanta United FC, and all other world class sports and entertainment events at Mercedes-Benz Stadium. The NFL's 2022-23 Voice Of The Fan Survey show that Harry and his team know how to deliver a memory-making experience. The Atlanta Falcons are the franchise with the best Gameday Staff and Overall Gameday Satisfaction in the NFL.
Dr. Lou and Harry talk about how Harry's prescription for success, including the importance of building a culture of success, deliver amazing hospitality and fan experiences, and the importance of living up to core values in everything you do. Harry is a master class in leadership, one focused on people, passion, purpose, and profits.
About the Innovation Institute for Fan Experience
Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.
COPYRIGHT 2023 BY IIFX
ALL RIGHTS RESERVED
A Special Interview With Harry Hynekamp, VP of Guest Experiences @AMB Sports + Entertainment - A Companion on the Fan Journey
Recorded 6/5/2023
Dr. Lou Marciani, Director and Co-Founder of IIFX is joined by Harry Hynekamp the Vice President of Guest Experiences for AMB Sports & Entertainment. Harry is a Companion on the Fan Journey for sports and entertainment fans.
Harry joined AMBSE in 2018. His team is responsible for delivering the best
guest experiences for all customers, guests and fans of the Atlanta Falcons, Atlanta United FC, and all other world class sports and entertainment events at Mercedes-Benz Stadium. The NFL's 2022-23 Voice Of The Fan Survey show that Harry and his team know how to deliver a memory-making experience. The Atlanta Falcons are the franchise with the best Gameday Staff and Overall Gameday Satisfaction in the NFL.
Dr. Lou and Harry talk about how Harry's prescription for success, including the importance of building a culture of success, deliver amazing hospitality and fan experiences, and the importance of living up to core values in everything you do. Harry is a master class in leadership, one focused on people, passion, purpose, and profits.
About the Innovation Institute for Fan Experience
Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.