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The Business of Thinking Big

The Business of Thinking Big Podcast is hosted by business coach and founder of Mamas & Co., Lianne Kim. In this podcast we talk all things business mindset, strategy and hustle. So, if you're looking to grow your revenue, serve more dream clients and create amazing new possibilities, then you my friend are in the right place!

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The Business of Thinking Big

The Secret to Great Client Testimonials

February 29, 2024 • Lianne Kim • Episode 284

What are your first steps when it comes to hiring a coach, signing up for a high-ticket program, or buying an expensive new gadget? If you’re like most people, once you’ve gone through the website to learn about the offer, you seek out testimonials to make sure you’re going to get your money’s worth.

So… why are so few of us requesting feedback from our own clients?

The math is simple: the more time, money, or effort your prospect expects to spend on your offer, the more crucial positive reviews are in helping them make their buying decision. The problem? Most entrepreneurs don't know HOW to approach their clients in order to get great feedback — and when they do receive feedback, they’re not exactly sure how (or where) to use it!

In this juicy episode of The Business of Thinking Big, I reveal the secret to collecting enthusiastic, specific, and detailed client testimonials, and using this powerful social proof to build your thought leadership and close more sales. BONUS: you’ll also learn how to gain more Google or Facebook reviews!

In‌ ‌this‌ ‌episode,‌ ‌you’ll discover:‌ ‌

Two proven methods for collecting great customer testimonials (and your best-bet timing!)
How to create, personalize, and send your testimonial request template
The biggest Dos & Don’ts of requesting reviews from your clients

Timestamps:‌ ‌

00:33 Intro

01:40 Why testimonials matter

03:36 Collecting testimonials

05:50 Personalizing your request template

07:08 Building your request template

12:04 Requesting Google or Facebook reviews

13:27 Clarifying identifiers

14:44 The Dos

21:39 The Don’ts

24:23 Where to use testimonials

26:09 Conclusion