Slight Reliability Episode 87 - Measuring the value of SRE with Artem Yakimenko

In Episode 80 Niall Murphy talked about the need for SREs to be better at articulating the value of our work. In this episode I'm joined by ex-Googler and Engineering Director (SRE) at Culture Amp Artem Yakimenko about how we might achieve this.

We discuss both quantifiable and qualitative approaches including leveraging the untapped data in support tickets, customer sentiment and rankings, the relationship between finance and performance, the link between user design and performance, and so much more.

Books mentioned in the episode:

100 Things Every Designer Needs to Know About People
By Susan Weinschenk
https://www.amazon.com.au/Things-Every-Designer-Needs-People/dp/0321767535

You can find Artem on LinkedIn: https://www.linkedin.com/in/temikus/

You can find the official Slight Reliability podcast website at: https://slightreliability.com/

You can find Stephen at:

LinkedIn: https://www.linkedin.com/in/stephentownshend/
Twitter: https://twitter.com/the_kiwi_sre
YouTube: https://www.youtube.com/c/SlightReliability
Instagram: https://www.instagram.com/slight_reliability/
TikTok: https://www.tiktok.com/@the_kiwi_sre

This episode was sponsored by SquaredUp. SquaredUp combines all your data with awesome dashboards, analytics, health rollup, and notifications, into a unified observability portal. Using a data mesh architecture, SquaredUp is a beautifully simple way to get instant access to the insights that matter, whenever you need them. If you want to know more head over to https://squaredup.com/ to sign up for your free account.