“Each day there are people working to make a difference.” - Jack Lynch

Thank you for tuning in to episode 26 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.

My guest today is Jack Lynch, Chief Risk Officer at PSCU and President at TriVerity. PSCU is the nation’s premiere credit union organization (CUSO) that evolved from being a payment processor to being an end-to-end financial technology provider. They currently offer a full range of services such as risk management, data analytics, digital banking, contact center services and more. TriVerity is a PSCU company working as a full-service collection agency managing non-performing and charged-off loans with a comprehensive menu of third-party collection services.

During this conversation, Jack talks about the focus on helping credit unions digitally transform and serve the evolving needs of their members. Fraud attempts are on the rise after the pandemic sparked an increase of digital transactions. Jack explains ways that leveraging third-party CUSOs can help credit unions address the significant fraud challenges that consumers face. We chat about how credit unions can educate their communities and the best approach for credit unions of all asset sizes to protect their members.

Jack talks too about the sophistication of new fraud attempts, and the need for sophisticated tools to help fight these attempts. He shares his insights on risk tolerance, contactless cards, and data analytics. Gain insight on building an integrated, multi-layer approach of fraud management to become a more seamless, easy-to-use, and protected financial institution. By working together with CUSOs like PSCU, credit unions can address financial crimes in this digital world.

In our rapid-fire questions, Jack talks about a guitar model he can’t get enough of, his thoughts on George Washington, and his interest in the oboe. Enjoy my conversation with Jack Lynch!

Find the full show notes on cuinsight.com.

Connect with Jack:
Jack Lynch, Chief Risk Officer at PSCU and President at TriVerity
jlynch@pscu.com
https://www.pscu.com/ 
https://www.triverity.com/ 
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