Ep 139 How to Go from Good to Great Customer Service

This week's episode was sparked by a conversation that transported me back to my years at Disney, where impeccable customer service wasn't just an expectation—it was a cornerstone of the magic. 

As I reminisce about those early days, I'm inspired to share the remarkable strategies that elevate our travel services from good to great.

In this episode, I share:

·     Understanding and Meeting Clients' Specific Needs

·     The Art of Personalization in Travel

·     The PATH Standards of Excellence for host agencies

·     and so much more!

Enjoy (and take action)!

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Need help strategizing a custom systems plan for your business?  Schedule a Marketing Power Hour with me today!  https://calendly.com/ritaventures/marketing-consulting

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Rita M. Perez (Host) first began in the travel industry as a travel advisor in 2010. She only fully realized her role as a travel entrepreneur in 2018, and embarked on a mission to support her fellow travel advisors in 2021 when she began the Strategic Travel Entrepreneur Podcast. She now strategizes with travel entrepreneurs, so they too can build sustainable travel agencies and market effectively.

She's a maven when it comes to content photography and videography, and as such founded the Cruise Content Library and leads retreats and partners on FAMs where advisors get top notch content and education for their marketing efforts.

Website:  https://strategictravelentrepreneurpodcast.com/everything/

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Email:
rita@steeryourmarketing.com