Understanding Scams in Morocco: How to Travel with Confidence. Live Q&A

This episode is the audio replay of our Destination Morocco live Q&A session, on Wednesday, Jan. 10, 2024.

You can find the video version here on our YouTube channel.

In this month's session, Azdean, Sam and podcast producer Ted, navigate the labyrinth of traveller scams in the bustling streets and markets of Morocco. With a focus that is as practical as it is necessary, they will equip you with the knowledge to sidestep common pitfalls that many an unwary traveller might stumble into.

What are the latest tricks taxi drivers have up their sleeves, and how can you ensure a fair fare? What about those unofficial tour guides who seem so helpful at first glance? Learn the subtle tactics scammers use and get concrete tips on how to say no to unwanted tours and purchases. 

You might not thinking that dining out is something prone to scams, but Azdean sheds light on menu price changes and added fees, while Ted reveals his take on unexpected items showing up at your table. Is it complimentary, or will you find it on your bill?
How can a photograph safeguard against overcharging? And in the vast array of merchandise in the souks, how can you distinguish a genuine offer from a scam? 

It's not all negative though: fortunately some areas of travel in Morocco have seen substantial improvement. Sam talks about the improvements in taxi services, including the benefits of a scheduled green taxi pick-up and how to utilise the newly introduced kiosk system at the airports. Learn when and how you can call the police, or even threaten to do so, and how that can make all the difference.

We go over the importance of guarding your belongings against theft at the airport, how to effectively navigate interactions with customs officials, and why certain travellers are targeted.

Scams are an international reality, and knowledge is your best ally against them. Get ready to jot down valuable insights that will help you embrace the vibrant Moroccan experience with confidence and peace of mind.

This episode not only raises the questions but offers the answers that could save you time, money, and stress!

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Transcript

Azdean [00:00:04]:
Welcome to the Destination Morocco podcast, the show that takes you away to the beautiful country of Morocco. I am your host, Azadine al Mustakim. In each episode, we explore moroccan culture, history, attractions and activities. Real and practical information coming from experienced travellers and Native Americans like myself. And now let's go exploring.

Ted [00:00:36]:
How are you guys doing today?

Azdean [00:00:38]:
Wonderful, thank you.

Ted [00:00:41]:
I'm looking forward to this today. Talking about scams, it's always one of those things. It's part of life, right? It's part of travel. It can be annoying, can be frustrating. But the more you know, of course, the better it is, the better you can navigate these things. And it goes back to that episode we did. It's crazy. It's almost a couple of years ago now, but talking about the scams, it was a big help for a lot of people.

Ted [00:01:03]:
So I'm curious to find out what's changed, what's new, what you guys have heard about kind of rumours on the street, things you've learned from other people about what's happening lately and what's kind of changed. The last maybe couple of years, there.

Azdean [00:01:18]:
Has been quite a bit of changes, especially with the pandemic. And after the pandemic, there's always updates, new things to look out for.

Sam [00:01:29]:
This will change after the coffee, but unfortunately there is like new other scums that we will talk about later. And the scums, there is always scums. But everywhere.

Ted [00:01:40]:
Yeah, it's an important point because it doesn't just happen in Morocco. I've travelled all around. You guys have travelled and lots of our listeners have. Sure, it could be places like India or other countries in Africa, et cetera, but it can happen in France, it can happen in the United States. Right, so they're different, but it can happen anywhere.

Sam [00:02:02]:
That's right.

Ted [00:02:03]:
Well, I was thinking I had a bit of a list, I guess, or a theme. So if we try to organise ourselves a bit, especially in terms of the travellers experience. So imagine we can kind of start with when you arrive in Morocco and you get to the airport, you get in your bags, you're going through customs and all that kind of stuff, you're walking through the terminal, that whole arrival process, things can happen there. We can then just jump forward a bit to now you've arrived. Maybe you've been there for a day or two, wherever it is in Morocco, but you're starting to get used to things. So you're walking around the souks and the squares, you're maybe finding a bit of local transportation, things to watch out for. At that point, then we can get into really the details of actually shopping and bartering. We've often talked about that in a lot of episodes, but we can kind of narrow in on a couple of things here and even dining out, maybe restaurants or other things to watch out for.

Ted [00:02:58]:
And then, of course, anything else that comes to mind. But let's imagine that if you're a traveller arriving at the airport, and maybe this is a key point, right, because especially your guests, there may be a couple or something, but it's not like a big group, right, that's travelling together and arrives together and goes straight into their tour bus. You have your guests that often travel solo, or maybe they're taking the small group tour and they'll meet up with the guide. But there is that point. I remember this for us when, of course, we arrive and we're on our own until we meet our guide. So there's those first few steps, right? Getting off the plane, getting your bags, customs. Are there some things that come to mind for you guys then when those first few moments.

Azdean [00:03:38]:
Yeah, definitely. Those first moments are really critical that they can set up the rest of your total experience in Morocco. Things, especially this case, has gone a little bit better, but it's still stressful just to watch out. Whether it's 45 minutes or an hour to take you, that it takes you to meet your driver or to a leader or a guide at the airport, there's a little bit of improvement. However, keep in, like in the US, here you have luggage carts. In Morocco, there's luggage carts, but they are attached to somebody. So you got to pay that somebody for you to get your luggage. And that's another opportunity for you to be scammed.

Azdean [00:04:22]:
Normally I would give them the equivalent to USD, $2, which is 20 dirhams in Morocco. And normally that's a fair price. If there's not excess, if it's not a lot of luggage, then the other thing that has improved, which is when you get your luggage and it's time for you to take a cab. But we'll talk about that later. But I also want to see what Sam has to say, what addition that Sam has to say between the experience for you creating customs until you get your luggage.

Sam [00:04:55]:
Yeah, absolutely. As Dean and Ted, what I want to add here is you have just to be careful, especially if you have your sweet kicks with you. Make sure that it's locked, first of all, especially when you arrive at the airport, because there is some people, unfortunately, that just looking for some stuff to take, especially like if you have perfume. If you have stuff like that, they can take it from your luggage. Unfortunately, this is why I recommend highly if you can lock your suitcases or your luggage when you arrived, as I still mentioned as well, when, for example, you're looking for your luggage, there is always someone who will ask you questions, oh, did you get your luggage? Oh, do you know where to get this? Or you got you to stamp your passport or something like that? Okay. If you need that, just go ahead with him and give him some small coins, like 20 deer humps. As I said, maybe if you have a lot of luggage, you can give him like $5, which is equivalent to 50 deer humps, moroccan deer humps. If you don't need this, just say thank you and keep going.

Ted [00:06:08]:
Are those guys that you're talking about, Sam? Where would you see them in the airport? Are they around the luggage area then are they out? Once you get past and kind of near the exit to the airport, there.

Sam [00:06:20]:
Is some of them just when you get out from your plane, when you get into the airport, inside the airport, of course, it will just let them just hanging around and asking people stuff of these questions.

Ted [00:06:33]:
And they're allowed to be there?

Sam [00:06:36]:
Yes, because normally they should be there to help people, to help problems, to help lovers, for example, to give them the information, directions, where to get your luggage, where to stamp your passport and so on and so forth. But unfortunately, they did another job besides the official job they have to do.

Ted [00:06:57]:
Okay, yeah.

Azdean [00:07:00]:
The other thing that you said that they'll take perfumes, they'll take stuff from your luggage. Are you talking about the luggage handlers? As soon as the luggage comes out of the aeroplane, before it even gets to luggage claim.

Sam [00:07:14]:
No, the customs mostly, there is some cases that's happened that they took stuff before even it arrived to the customs.

Azdean [00:07:23]:
That's what saying.

Sam [00:07:24]:
Yeah.

Azdean [00:07:25]:
So basically, it's handled right almost at the aeroplane. The other thing that I want to know, sometimes those custom agents, they can create problems for you. And it happened to me a few times, even the last time that I was in Morocco last summer, we had, what do you call it, the court system, whatever, that somebody greets you at the airport and they take you with them. And we did this because we want to avoid any problems. I don't like the airport in Casablanca. It is my least favourite airport. I do not like that airport at all. And because of customs.

Azdean [00:07:59]:
So it's too many things, too many scams, not nice people. I mean, I don't want to sound the alarm, but they hustle us. I'm sure the tourists, most of them, they don't even come close to them. But because they see that you're coming from Canada, you're coming from the US, especially these two North America Moroccans that are coming from Europe, they're a little different than the ones that are coming from us and Canada. So they know they can haggle us, they know they can hustle us, and there's nothing we can do. Always, they always tell me, they look at my passport and he looks me in the eye and said, there's a problem. And I know there's no problem. They just want some money.

Azdean [00:08:43]:
So last time when I had that lady with me, it's called fast track, by the way. So she was doing the talk, and I was looking at him, he was looking at me. I was not saying anything to him. And he said, there's a problem. I didn't even talk to him. And then the girl was like, there's no problem. Everything is stamped. It's less than 30 seconds.

Azdean [00:09:05]:
They just stamped my passport, and we're going through. And he stopped us. And I said, no, I just did not talk to him at all. So you have to be careful. Us Moroccans, we know what they are doing and they'll get something out of you. We want them to greet us with a smile, welcome back to your country. But unfortunately, in most cases, it doesn't happen for us. I don't expect it anymore, but this is a little bit off subject, but it bothers me sometimes.

Sam [00:09:34]:
Yeah. What I talked about, Ted and Astin, is by experience, because many people, many clients told me that they were stolen at the airport. Somebody take some stuff from their luggages even before they arrived to the.

Ted [00:09:50]:
Wow.

Sam [00:09:50]:
Yeah. And in the customs, if you don't pay attention, for example, if you say, as they say, there is a problem. If there is a problem, if you don't pay attention when they are looking for chicken, your luggage, you just have to be careful. You have to be there. Else they will just take something from. Especially like if you have shoes or you have stuff like perfume, even chocolate, a box of chocolate, they can take it from your luggage.

Ted [00:10:16]:
And these are the official customs officials that are doing this?

Azdean [00:10:20]:
Yes. We are in trouble now.

Sam [00:10:24]:
I know it's the truth. We're just telling people the truth. What's going on exactly?

Azdean [00:10:36]:
Yes. Here's the thing. Sometimes they'll team up against you. There'll be two. One will get your passport, the other one will open your luggage. Stay with the luggage. Your eyes on the luggage. He can't do much with the passport.

Azdean [00:10:50]:
Just keep your eyes on your luggage because this happens to me. Last time we were travelling as a family and we had quite a bit of luggage. We're very fortunate in the US. You have extra bag, whatever you pay for it and you're good, just like everybody else in Morocco. They look at you like, why are you having too many bags? Why? What do you mean why? I haven't been here in four years. I have an extensive family. We're going to be filming. We're going to be doing.

Azdean [00:11:19]:
So there's a lot of this stuff is equipment, and they just get mad because you have too many luggages. And it's just funny. This happened to me last time and I wanted to bribe, I don't say it, it's bribe. It's not a tip, it's not a coffee. I want to bribe one of those guys, but there were six of them. If I pay one of them, he's going to talk to the other six people. And it was like, yeah, I mean, this is the truth. And as painful as it sounds, that's why I don't like Casablanca airport.

Azdean [00:11:55]:
Luckily, somehow he looked at me and I just played stupid. That's basically what I did. And he kept asking me questions and he's like, hey, you have shoes? And I said, yes. And he was like, how many? I said, there's a lot of them. Where are they? I said, I don't know. Just look for them. What else do you have? And I told him, I have bags. How many? I don't know.

Azdean [00:12:17]:
There's a lot of them. Where are they? I don't know. Which bag? All the bags. Honestly, all the luggage, they look alike. So I had no clue. But I was honest. So he kept looking and looking and his boss kept pressuring him, look, get the bags, get the shoes. He couldn't find them.

Azdean [00:12:33]:
And he looks at me and I look at him, he looks at me and I look at him, he's like, get out of my way. He yelled at me.

Ted [00:12:39]:
Oh, really?

Sam [00:12:43]:
Yeah, honestly, in Casablanca, in Casablanca airport, they're very rude. Very rude towards the travellers. It's not even, not only the Moroccans living, for example, in us or living in Europe, but with other very rude. Yes, unfortunately.

Ted [00:13:03]:
But are you saying in terms of picking through your bags and asking kinds of questions, they target more the Moroccans from abroad returning to Morocco, especially us.

Azdean [00:13:13]:
And especially because when you go to Morocco, when you pass in the market and you talk to a vendor or something, they'll tell you you're from Canada or us or from Europe. I was like, how do you know? They say, well, the guys in Europe, they are know the guys in Canada and us, they're very nice. And they say, thank you. And so that's. They know you. They look at the way that you're dressed. They know the brand you're wearing. They know the clothes.

Azdean [00:13:42]:
They say, well, you know what? You dress like a Canadian or an American. They know. Trust me. They know.

Ted [00:13:50]:
They can tell you have money and you have stuff. So that's the target.

Azdean [00:13:53]:
Yes.

Ted [00:13:55]:
Do you recommend, then people order that fast track service that you did?

Azdean [00:14:04]:
It adds to the service, but even in itself, sometimes it's a win. Sometimes it's not worth not. The service is not consistent. It really depends. And sometimes they have restrictions from airport to airport. Certain things we can do in Marrakesh we cannot do in Casablanca and stuff like that. So, yeah, we tried it, but for the most part it was good. But it's not worth the.

Sam [00:14:37]:
Yeah, absolutely.

Ted [00:14:39]:
I'm going to try to give a little positive story because it sounds pretty negative. And I know it can happen for sure, but at least when we were there, we were in customs. We get off the plane, walk down that long hallway and into the customs. Big, big room, right? And all the people coming off the plane and everyone's snaking around through the line up to the front. And there was maybe two booths open, right? And we were there with our kids. We didn't have our bags yet. And we weren't really in a rush. I'd already think, I don't know, actually, if I'd sent a message to driss yet, our guide.

Ted [00:15:14]:
But we weren't too worried about the timing. However, we were standing there with the know, like, it's going to take half an hour. A guy comes over with the uniform, basically police. And of course, their first thought is like, oh, boy, what's happening? What do they want? And he says, follow me. Follow me. Okay. So we go out of the line and around this corner to a whole other room that was similar. Had the booth and everything for a customs officer.

Ted [00:15:40]:
Nobody else was there. There was one guy at the booth and the guy who was taking us, took us up there and said, there you go, sir. Because we had the kids, I guess. And they passed back us through just to say, obviously, you never know if that's going to happen. We were lucky or whatever. But there are some good stories. Like, again, it's not all negative. And I know we don't want to scare people too much.

Ted [00:16:00]:
It's just about being prepared. So you never know. Sometimes things work out.

Azdean [00:16:04]:
No, I had the same situation. There was a family behind me. This was back, I believe, 2010. And the police officer that he came and he took him as well. So they do take care of families.

Sam [00:16:21]:
And they take in consideration the kids.

Azdean [00:16:25]:
Everything that I said, I don't want to sound negative. I love Morocco. I love the country. Obviously, we wish we could see some really positive. It's for me, my case, it's not just last year, but it has always been. When I travel through Casablanca, I'm based in Marrakesh. Then we know people in Marrakesh versus, you know, God forbid, my luggage gets lost, 2 hours, whatever, one just, it's time consuming, so it doesn't help.

Ted [00:17:02]:
I suppose there's not really much option. At least coming from North America, are there any direct flights to Marrakesh? Do you have to go to Casablanca?

Azdean [00:17:12]:
You don't have to go to Casablanca, but there's some flights in certain days, like Air France, like British Airways, like turkish airline, but not on a daily basis.

Ted [00:17:26]:
Because then you can avoid the whole airport in Casablanca in the first place.

Sam [00:17:31]:
It depends. Sometimes you don't have a choice. For example, if you fly directly from, for example, New York, you have direct flight to.

Azdean [00:17:38]:
Yeah, yeah.

Sam [00:17:39]:
You don't have Marrakesh, for example. There is just few times a week when there is like direct flights to Marrakesh.

Azdean [00:17:48]:
Maybe that'll, by the way, so far we have never heard a client complains about the hassle and bustle at the airport.

Ted [00:17:58]:
That's good.

Azdean [00:17:59]:
So far we have not heard anybody complain about a bad experience at the airport. So that's why I shouldn't. But I'm taking it personal in a way. But I just wanted to share the good and the bad and just be true to ourselves and have the listeners get ready.

Sam [00:18:19]:
Mostly it happens with Moroccans because the guys I told you about are Moroccans living abroad. So the same thing happened to them. Every time they come to Morocco, they have something stolen from their luggage. Every time. Sometimes it's sneakers, sometimes like perfume, sometimes, as they say, box of chocolate, some stuff like that. There is always something.

Ted [00:18:50]:
I want to ask you a couple of things. Let's get back to the luggage carts. So you're saying the only way to get one is you have to pay someone to get one for you?

Azdean [00:19:01]:
In most cases, yes. We arrived last time at flight was delayed. We arrived at 130 a. M. And when we got to the luggage claim area, it was packed. Everybody has a luggage cart with them. So people, they use them. That's how they work and they are allowed to be there.

Azdean [00:19:23]:
I'm not sure if other countries have the same culture or same type of service, but you can, if you see one empty, just grab it. But in most cases it's going to come with somebody.

Ted [00:19:41]:
Okay. And then the other thing is fine. Even if you're happy to tip and stuff, when you first get to the country, you probably don't have any small change. So what can you do?

Azdean [00:19:52]:
Yeah, in that case, I always recommend, let's say if you come in from the US, you can do a small exchange at the airport. Maybe $50, maybe $20. It's more than enough to get you through the airport. Then when you get to Morocco, if you're travelling with us, then we take care of it for you. Then if you're not travelling with us, then you can get to the riyadh or whatever, the hotel, whatever you're staying. The rate is going to be a little bit better than what you would get at the airport. But if you have to get them at the airport when you land as well.

Sam [00:20:30]:
But if you have coins like one dollars, 2-5-I suggest to have not a lot of this, but you have with your $5. With one dollars, $2, that's it. You will be enough to get out of the airport. Then as din mentioned, there is exchange points outside with a high rate where you can exchange your money. Okay, yeah, but for the airport you have to have one dollars, $2, $5 at least. Just if you want to tip somebody there, someone. Or just to buy a cup of coffee before you get out of the airport.

Ted [00:21:12]:
Right.

Azdean [00:21:14]:
And also you can still tip in us currency or canadian currency, whatever currency. Because those guys, they work at the airport so many times people don't have the moroccan currency to tip. So whatever you give them $2, $5, they can go somewhere else and exchange it.

Ted [00:21:34]:
Okay, well, let's think then. You've got your luggage, you're through customs, of course, and you're ready to carry on. Now, if you are meeting your tour, your tour guide right away, that's great. But let's for sure talk about if you do need to get a ride into the city and the Casablanc airport, of course, depending on traffic, but could be 45 minutes or more into the city and whether you're a solar traveller or maybe you're picking up a tour later or anything like that, but you need that ride into the city so what are your options? I remember you talked about this in the last episode, but there's taxis. Are there ubers and other things these days, or is it really just taxis?

Azdean [00:22:11]:
Well, there's taxis and there's know service like Uber, but Uber used to be operating in Morocco, but not anymore. So there's quite a few options. But I want to talk specifically about the taxes, because there has been some really good improvement when it comes to that. So in the past, they can hassle, they can really take advantage of you, right? That it should take $10. They'll make you pay $100 for it, maybe more. So now what you do is there's a kiosk, at least in Marrakesh, and I'm sure it's in all major airports in Morocco, there's a kiosk where you go and you tell the agent, hey, I'm going, for example, to, let's say you land in Marrakesh and you tell them, hey, I'm going to four Seasons Marrakesh. They'll get you a ticket. You'll pay for it.

Azdean [00:22:57]:
Then that ticket you present to the driver, to the cab driver, and then he'll take you to the four season. There's no money exchange between you and the driver at all. So you pay somebody. This is getting rid of probably 95% of the scams at the airport, because in the past, they will play you. You go from the first cabin line, second and third, they'll back and forth with you until you get tired and you pay whatever the fee they want you to pay. So now, this is an amazing experience for taxis. Now, in taxis, they also. Taxis, they have what they call their own uber like or scheduled service, if you would.

Azdean [00:23:39]:
But it's called green taxi. A green taxi. It's called taxi ver. A green taxi is basically, you can call them, they can schedule pickup for you, and they'll coordinate with you, and they can call your WhatsApp number. They have international calls, so they'll pick you up. But there's a charging fee. If you do it during the daytime, they charge you one dollars. If you do it in the evening, like 06:00 p.m.

Azdean [00:24:06]:
And above, they charge you $1.50 extra for that service. And also those cabs or the cab drivers that they have signed with taxi there or green taxi are really good. They have to have some very good reviews. They have to have clean cabs. So this is just in case if you don't want to go through the hassle standing in the street and hail in a cab, you can call them and they'll send one to you to your location. Also there's other services where you can just do it on your phone, on your app and you'll get that service as well. So in regards for me, that's what I do. I do the green taxi because I know the service is going to be better and I know they're going to come and they're going to get me versus sometimes it takes me a little bit longer to know, to take me somewhere and also want to hear what Sam has to say because he lives there and he knows a lot more than do, obviously.

Sam [00:25:04]:
Yeah, absolutely. If it comes to the taxi scams. So there is a lot to talk about. Absolutely. Because in the past, before they created the cask, as they just come people, for example, when you come to the taxi driver, they say they want to go, for example, to Medina from the airport. It's like ten minutes to 15 minutes drive. And for example, you are four. And how much? He said, okay, $10.

Sam [00:25:35]:
Okay, $10 is fair for people. But when you get to your destinations, when you want to pay him, he said, no, it's $10 per person. Yeah. He didn't mention it at the beginning. He said, okay, no, you are wrong. It's $10 per person. Okay. If you use, for example, the kiosk right now, which has improved a lot of things and avoided 90% of scums, as he said, for example, when you go there and you want, for example, to tap the driver, don't give him like $20 or $50 because absolutely, I will say, oh, my friend, I don't have a change.

Sam [00:26:16]:
Oh, I have a family, I have kids. Can I keep it? Okay. In your situation as a traveller, what are you going to say? Oh, you will believe him and you will live like him. Tips us $50 and the gap, the ride, it's only $10. Yeah, if you don't have a change. Okay, give him $20. You don't have exchange. Give me my $20 back and thank you very much for your service.

Ted [00:26:44]:
Yeah.

Sam [00:26:48]:
What else about this, for example, the problem is, for example, when you move from a point, a point outside the airport, from the media, for example, you wanted to go, let's see, from the Jamafna Square and you want to go to the new town which is called Guillis or Avianaj, for example, when you get in the taxi, he will ask you at the beginning for like $30 and it's only five minutes drive. He will say, oh, no, it's very far from here. And they will take you from this way to the other way to the other way to the other way to get you instead of going just street to the guillies, because you don't know what to travel, you don't know the city and you don't know just it will take you from the other roads on the roads, other roads to get you to guilit. And they will ask you for normally for $30, which is not the price, the price, I suggest, and I advise to take small taxis and ask him to use the Metre or the tape, for example. It costs like one dollars from square to the new town, just only one dollars. If you don't, as they say, there is taxiware and there is other companies. I don't even remember the names, but the taxi is a famous one. So you can just call him using your Whatsapp number and they will send you the nearest driver to you and they will pick you up and they will add nothing, just only the fare.

Azdean [00:28:20]:
Yes.

Ted [00:28:21]:
Is that one where you can prepay then, or if you're in the city, any order, then you pay at the end with taxi.

Azdean [00:28:28]:
You pay at the end?

Sam [00:28:29]:
Yes.

Azdean [00:28:30]:
You pay at the end.

Sam [00:28:31]:
When they drop you. When they drop you, you pay him. Yeah.

Ted [00:28:33]:
Do you know if they take credit cards or is it all cash?

Sam [00:28:36]:
No, only cash.

Ted [00:28:37]:
Okay.

Sam [00:28:38]:
Because it's very cheap, Ted. If you go through all marrakesh with the small taxi at the end of the day, if you use the metre, for example, you will pay like $15 or $20. If you use taxi, like for small taxi for 4 hours in the city, you will pay like $20 or $50.

Ted [00:28:58]:
Okay? Because part of the problem, people don't know how much things should cost, right? And if you're forced to barter, which is often the case, whether it's taxis or shopping or whatever, you don't even know where to start. So this is good. This is good info to help people get started. Okay. It's good to have these options. You can call the taxi. Can you trust your riyadh to gift you a reliable taxi at a decent price?

Sam [00:29:26]:
No, it depends. Most of them, they just call the taxi and they will get their commission from the taxi. They will not take you with the best rate, for example, the official. Because if you ride on the taxi, just like in the front, what's called mirror parprise or something like that.

Ted [00:29:44]:
Yeah.

Sam [00:29:45]:
Okay.

Azdean [00:29:45]:
You will see the dashboard.

Sam [00:29:47]:
The dashboard, you will see the rates there. Official rates from the government. Yeah. You can read it from the airport to this point, for example, from the airport to the medina, $7 from the airport to the pelmary area, $10 during the day and you add 50% during the night. So it's clear. For example, when you use a small taxi, there is rates written there. You can see like for example, for example, every drive from this and this, it costs like zero point $0.20 morocco currency. And for example, the start for the day is one Deerham 70 and for the nights is two deer hum, 50.

Sam [00:30:32]:
Okay, so everything is clear there. You have to read this stuff. And if you want to scam you, you said, okay, look at this, look at this. There is the rates here. I will pay you with the rates you have here.

Azdean [00:30:44]:
Okay, yeah. Just to add something to the royad will get you somebody. But there's always commission fees between the royad and the taxi. So the fare is going to be a little bit higher when you expect. But also, just like we talked in episode almost two years ago, when you get into a cab, before you get into it, just take a picture of the cab number. Just take a picture. It's really helpful. The reason why basically you're sending message to the driver that, hey, I know what I'm doing.

Azdean [00:31:21]:
You're not going to mess with me. Because there's specific police for taxis. And then when you sit, whether next to the driver in the back, also make sure that you take a picture of the mirror, the picture of the dashboard, so that way he sees you, that you mean business. He's not going to overcharge you $20 or $40 or $50. So he's going to be very careful of the way that he or she deals with you psychologically. They are not going to want to pull one.

Sam [00:31:59]:
There is another scum for the taxis that you have to be aware of is when you go to the taxi, for example, you want to move from place to place, from location to location. For example, he will ask you, hi, my friend, where are you from? If you see, for example, let's see, I'm from good people. Good people. Canada. Oh, very good people. How many days you have here, for example? I just arrived yesterday. Then he will be very happy, automatically. Yes.

Sam [00:32:33]:
It will tell you that you are so lucky because. Very lucky because there is a weekly Berber market, weekly Berber market which is open just today. And they will take you to have a look there. There is many stuff and it's Berber market and stuff is very cheap there. And you don't have to buy anything. You just have a look and they will take it directly to the bazaar and there you will be scammed.

Ted [00:33:01]:
Yeah. Is that a type of situation? You can't get out of it without buying something?

Sam [00:33:07]:
No, just say no, please, take me from this location to this location. Drop me off there. Just, I don't need to buy anything. I don't want to go anywhere. I have my skid world already. Or just tell him I have my activity booked. So just take me from this to this.

Azdean [00:33:24]:
When you go to Morocco, you have to keep in mind, everybody is a tour guide. Everybody has. They can book accommodations for you, they can book tours for you. You go get a haircut. Trust me, they'll sell you tours. Oh, I know this. Oh, you go into Merzuga. Yeah, we can do three days, 150.

Azdean [00:33:41]:
Just be careful. Be careful what you wish for. Taxis, everybody. Anywhere you go, you go to your Ruyad. Oh, welcome, Mr. Smith. Thank you for checking in. You're staying with us for two days and they'll start getting information from you.

Azdean [00:33:56]:
Oh, I'm going on a tour. Oh, that's excellent. We can book one for you and. No, no, I have it booked already. Then they say, well, how much did you pay? Oh my God, I can't believe you paid that much. If you called us, we could have done the same thing for you for 200. And now it's like, what do you mean? Your mind start to play games on you. I mean, did I overpay? Did they this? And trust me, we had this happen.

Sam [00:34:22]:
Yes, many times.

Azdean [00:34:24]:
All the times.

Sam [00:34:25]:
Yes.

Azdean [00:34:28]:
Anyways, just be careful.

Ted [00:34:30]:
Let's get into some of that then. So we're in the city, Marrakesh, Fez could be anywhere. You're walking through the souks, the squares. What kind of things should you walk out for? Who's going to be coming up to try to grab you or sell you stuff or take you somewhere?

Azdean [00:34:43]:
Everybody, including the kids. Luckily, the cats don't speak. They'll be pulling you off too, and said, hey, we can send you something too. Trust me.

Sam [00:34:55]:
Yes, it's difficult when it comes to the Talks. It's horrible. It's terrible. The first one you meet. Hello, good morning or good afternoon? Do you need an official guide? Do you need a guide? I can take you this and. Oh, no, don't go there. Don't go there. No, it's closed.

Sam [00:35:24]:
Do you know me? Where are you going? First you ask me. He asked you and he answered at the same time. He asked you a question and he answered, oh, no, this one is closed. Oh, the teneries no, it's closed today. The weekly berber market. No, the berber market is closed. There is only one open today. And you are lucky.

Sam [00:35:43]:
Okay. The same scums using from the taxi drivers to the guides to the full guides in Marrakesh. They are not, by the way, and they are not official guides. They are there to scam people.

Azdean [00:35:56]:
They are not certified.

Sam [00:35:58]:
They're not certified. Yes. And the first thing, for example, he will never take you to see Mazori gardens. He will never take you to see the Bahia palace or to see the mosque, the Kotobia mosque, for example, in Marrakesh. Or he will never take you to see the Karawin University in fest or Hasan signed mosque in Casablanca. No, they will just you directly to the market, to the bazaar. Because he has a deal with the bazaar. He just bring you and he disappeared.

Sam [00:36:29]:
Okay. And the bazaar, the vendors in the bazaar will take care of you and they will take your money for sure.

Azdean [00:36:36]:
Yeah. A lot of those scams and scammers, it involves more than just one person. And you don't see it. You don't feel it when it's happening. But then afterwards, you start putting the two and two together. Then you realise the first guy that you met at the silk or the market is just the first part of the scam. And he did his part, then he took you somewhere else, then those people did their part, then somebody else. And they'll do their part as well.

Azdean [00:37:03]:
So it feels like if you want to go to the market, you have to wear a gladiator suit or something to know, hey, just stay away from me because it's going to be a fight. You can go in for a walk through the market for 15 minutes without saying a word. And somebody's just accosting you throughout that walk, telling you all kind of propositions, all kind of things. They'll start throwing stuff at you. And the moment you say something, yes, you're done. Yes, you're done. With everything being said, it's still a lot of fun. It's still enjoyable.

Azdean [00:37:45]:
It's an amazing experience. But you just need to do your homework before go in and do as much research as possible. Yeah.

Ted [00:37:55]:
You have to know what to expect.

Sam [00:37:57]:
Yes. Because there is a scum, for example, with those people, when you start and you get in, for example, in the market, just at the entrance, you'll find like a man with a bicycle, for example, with a jillaba here. I said just Greece. You. I'm sorry. Okay. He means just to touch you with his bikes or something like that. Oh, see? Where are you going? We're looking for the teneries.

Sam [00:38:26]:
For. Come, come. There is another guy in front of him. Oh, Ahmed or Muhammad or any name. They said, okay, this guy is going, he will show you. It's on his way. Okay, he will just show you the road and just continue yourself. Then the other guy moving with you, like 500 metres, they will meet another guy.

Sam [00:38:47]:
Oh, man. Okay, I'm not going there. I will go there, but my friend will take you to the. And then you will go throw three or four people, then you arrive to your destination. He will never take you there. It will take you to a closed straight and at the end he will ask you money. When he says, okay, just showing. No, no, you have to pay me.

Sam [00:39:10]:
If he take you to the teneries, for example, he will take you directly, not to teneries, to a place where you have shopping, leader shop or some stuff like that.

Ted [00:39:20]:
Yeah, at that point, we talked in a member in the past about the tourist police. Is there any chance of finding them at that point? Or is it like you're too far gone?

Azdean [00:39:30]:
You're probably too far gone because those guys, they know the market in and out. They probably have seen different people come into the market. So they know those police, they know them, so they know where the areas that are going to be to avoid them. They know where they are not going to be and that's where they'll probably take you. We've had this experience in Marrakesh, obviously, and also I personally had it in fast because we were recording and the guy just brushed my shoulder and said, hey, you have permits or you don't? And he said, it's yes or no question. And I said no. And he kept moving. He did not bother us.

Azdean [00:40:09]:
And if he did not really pay close attention, we would not know that that conversation happened. So those guys, they are very smart and they do not work alone. And that's what makes the scam very difficult to predict and realise, hey, you're in the process of being scammed, because when you educate yourself, when you have a lot of information, within 10 seconds, you know that a scam is about to happen. And I've got many messages, many emails for people saying how helpful that episode of the scam, because they avoided so many scams, many travellers, they did not travel with us, but it's just whether it's a boyfriend, girlfriend, husband and wife or a family, but they sent us, hey, thank you. That episode really saved us money because we realised that if it's the bazaar scam, if it's the carpet scam, if it's the tannery scam, if it's the hanatatu scam, if it's the taxi scam, if it's the Riyadh scam. And those guys, you have to understand, they are extremely smooth and with the biggest smile, the biggest humbleness, and they'll get you at the end.

Sam [00:41:27]:
What do you want to add is just say thank you as much as you can and keep moving. If it's just keeping talking to you, just keep going to your direction. You want to visit Dusuk to yourself. You don't want to use a guide, just go yourself, follow your map and just keep going. It's not one, it's not two, it's not three. I can say the police, like 80% of them are very honest and they are doing their job. The 20%, they have deals with those people. They got commission from what the travellers buy.

Sam [00:42:06]:
No, I'm telling you the truth. This is the truth. But 80% of them are honest, are very honest. They are doing their job and they're just keeping eyes of what's up. But the markets are huge and big. They couldn't control every corner of it. And you watch me, I watch you. So the police watch the people and the others watching them behind.

Sam [00:42:30]:
And they know the places where they are and they just call each other. Oh, they are coming your way. Move on to the other side. Okay. Yeah, that's it. I'm telling people the truth because I witnessed this many times in the market and I really don't like it because I am here to enjoy my time. You don't have the right to bother me.

Ted [00:42:53]:
Well, that's a point. Let's talk about that a bit. Because the tactics is, and I've been through this in Morocco and other places, is you ignore. You might say thank you, but you just ignore. You don't eye contact, you keep moving. You're confident you know where you're going, even if you don't. But you make it look like you know what you're doing and you just keep going and you ignore. Does that mean you really enjoy the experience, though? Can you be in the square, in the souks and so on, and knowing there's people constantly coming up to you? Do you ever get to a point, maybe after a few minutes, maybe it takes a couple of hours, maybe even it's a few days.

Ted [00:43:26]:
But where you get to the point where you can kind of ignore or just still enjoy being there in the know without being constantly hassled I mean, it's almost impossible.

Azdean [00:43:37]:
But when I went last time, me and Sam, we spent a lot of time in Jemetna Square, and there's so many tourists, it's happening always at the square. But I did not really see any of them being haggled or hassled. But what I always say, when you go to Morocco, you will have fun, but also try to fit in, try to blend in. And the best way to do it is with the local clothes because for people, Morocco is very diverse. Even us. I mean, you look at us, I can say, sam, you look Berber. And I could probably tell where he's from just because of the way that he looks, the way that his face is shaped, his bone structure. You look at somebody and say, hey, you look like you're from Casablanca or this or that and stuff like that.

Azdean [00:44:28]:
So nowadays, Morocco is very diverse locally and also with the tourists. So it's really sometimes hard to predict where someone is from. And you do definitely want to blend in because it's going to cause people to think that you are a Moroccan versus you're a tourist. If you look at the Moroccans in the north side of Morocco, they look a little different than the middle of Morocco or the southern part of Morocco. So I always highly recommend just get a local dress, whatever. If it's a light gilleba or a traditional clothing, it's going to make you look cool. But at the same time, you're not going to attract the wrong people to be following you.

Sam [00:45:13]:
Yes. For example, if you wear a jillaba, for example, if you wear, for example, a gandora, which is a woman dress, for example, they already know you that you are already in Morocco for a while and that you know some stuff. So they will just ignore you and keep going. If you keep smiling, don't smile a lot, for example, you just keep smiling and just talking to people. You don't have to talk to people. Talk to the right person. To the right people. For example, you need an advice.

Sam [00:45:43]:
Take it from your Riyadh stuff or your hotel staff. Take it from your local guide. If you go with the tour operator, for example, you will have a local guide, you will have your driver. Anything you need, for example, just ask for questions you don't need to ask. Like an unofficial guide, for example, on the square. Just ask somebody and keep just talking to him observantly. You will follow him and he will take you to a shop for sure. They will scam you at the end.

Sam [00:46:14]:
Yeah.

Ted [00:46:17]:
One of the last things on my list was about dining out, going to restaurants. Is there any scams there? I don't know, ordering off the menu or things like that to look for?

Azdean [00:46:28]:
Okay, if I can go first, because I'm always hungry. You know that when you look at me, I have big belly and I do not skip any meals. So this happened to us in Tangier. I love Tangier. Tangier was a beautiful city. We had a little bit of hiccups in Tangier. But the one that really was a surprise to me, and it bothered me quite a bit, was this restaurant that has some good reviews. And we went in because we looked them up online and google and we looked at the menu so we know exactly what we wanted to eat and have and stuff like that.

Azdean [00:47:07]:
So the whole team, it was about ten of us. So we went in, they gave us a menu and I told and I said, look to the waiter and said, look, the menu is different than the one that you have on Google. This is the menu that we have. And I said, well, the prices are very different. We're not talking about $2 difference, dollars difference, we're talking about 30%, 40% increase on the price. And I said, can I talk to a manager? So he came in and I spoke with him and explained everything to him and he's like, well, this is it. Take it or leave it. But if you look at it in a way, I'm travelling to Morocco.

Azdean [00:47:46]:
My time is very specific. I have certain time to eat lunch, certain time to eat breakfast, certain time to see know activity or do this activity. So I don't have that luxury of too many options or choices, know they can do this to me and I'll just get up and go next door and have something else. It was difficult for us. So basically what we ended up doing and said, look, this is not right. And Tangier, it's a beautiful city, it's a very touristic city. So most people, what they do is they don't complain, they don't say anything, they just look at the price and say, hey, you know what, we're just going to finish our lunch here. By the way, they have an amazing wine selection.

Azdean [00:48:25]:
So what happened is we asked around and it was luckily a couple of blocks away, another restaurant. So we went in and we had an amazing experience. The food was incredible. It was seafood that we had. It was amazing experience. So just be careful when it comes to this. The other thing is make sure that if you eat something, it's on the ticket because you'll get a few items that you did not even see at the table and you'd be in charge for them. So there's all type of scams.

Azdean [00:48:58]:
But I would like also to hear what Sam has to say because this.

Sam [00:49:02]:
Is a hard topic for us as is. First, thank you very much for this question, because it's very important to answer it. There is two scams when it comes to restaurant and food. For example, you have to be careful when they give you a menu at the beginning. I prefer if you can take a photo of the menu with your phone like that, because at the end, when you want to pay, they will give you another menu with the different prices you give you at the beginning. Yes, it's happened especially on the square with the food stalls when you go there. Be careful for the menu because it gave you the menu, a very cheap menu at the beginning when you want to pay. And you said, oh, no, this wasn't here before.

Sam [00:49:47]:
This is not the main. It will bring it to you, the same menu. I said, oh, this is our menu. This is only one we have and they have two. They show you one at the beginning and at the end you have pay with this. So you have to be careful. Not in all restaurants, by the way, but in many of them, especially on the squares and in the soups. Other thing, as steel mentioned, when you want to pay, read your bill before you pay it, because there is many additions.

Sam [00:50:18]:
For example, you don't eat or you don't drink and you will pay for. Yes.

Ted [00:50:23]:
Yeah, that's a good mean. It's maybe a scam sometimes. It's just kind of a common practise in other countries too, where they bring things to the table. You didn't order it, but they bring it. Right. And I guess in North America, let's say, often that means it's complimentary. It's a basket of bread or whatever bottle of water. You can't assume that it's included, though.

Ted [00:50:44]:
Often in Morocco, let's say, where. Yeah, you don't know. So what do you do? Do you ask if someone brings all the appetisers and little bowls and stuff? Should you ask and say, hey, is this included or how much does it cost?

Azdean [00:50:55]:
Oh, yeah.

Sam [00:50:56]:
Yes.

Azdean [00:50:56]:
You have to definitely ask. Also, I want to add to something that Sam has said. It happens quite a bit in Suera, in fast, in the coastal cities when you get the fish or you go to the fish market and you buy your own fish and you give it to them. So they cook it, but they bring you salads. There's moroccan salad, there's this type of salad. There's all kind of stuff that we talked about last time when we spoke about food. Some of it is included and some of it is not included. And then you'll be charged or double charged for things.

Azdean [00:51:28]:
So this is number one. Number two, just to add to what the menu, different prices in the menu. Some places they'll give you a menu and it's going to say one menu in English and it's going to say, for example, chicken with olives and.

Sam [00:51:47]:
Lemon, for example.

Azdean [00:51:48]:
Lemon? Yes, lemon. And then you'll say the price is 140 dirhams. And it's going to be the same thing in Arabic and it says 70 dirams. So they have local menu for the locals. Then the other one is for the tourists. And the tourists, they pay extra. The reason why, because they got to give a commission to whoever, the driver that brought them to that restaurant or the guy that brought them or the tour leader. So you really have to be very careful that you're getting charged the right amount versus being twice as much and stuff like that.

Ted [00:52:21]:
In a case like that. Will they let you pay the local price, though? Like, even if you know the stairs difference, to be like you're a tourist, you have to pay the tourist price.

Sam [00:52:29]:
If you know the price, if you know the moroccan price, pay your moroccan price. And at the end, you pay what you want. By the way, if you don't know, just don't be like shy or something when it comes to this. And when you feel that they scum you, you have to say, no, I will pay this and this and this. That's it. This is what was in the price and this is what I will pay. Here is something else when it comes to this, for example, for alcoholic drinks, you have to be careful because there is many scams there. It shows you, for example, a bowl of wine.

Sam [00:53:04]:
Let's see, that costs, for example, $10. But when you will pay for it, you will find like, it's $25. And when you say, oh, no, because you see this and you choose this, and when you see, maybe I was wrong, maybe I choose the wrong price, you blame yourself. And no, it was the one you choose. It was for $10 or five, $7, for example. And instead you will pay it for $25. You have to be careful with this as well.

Azdean [00:53:35]:
Yeah, this happened to us last time was back in 2019, and we sat at a small shop. It was a lot of fun. Very nice, mulah. Yes, thank you, Sam. And the weather. I know he was stealing from everybody. But it was just funny that the way that he was doing it and he was stealing from us, because just like you said, sam, the price, I figured everything that we ate should be $55, but then it came up to 120. For example, when I asked him, I said that I'm on a poker face.

Azdean [00:54:21]:
And it was like, oh, it's just a mistake. And I said, look, there's no mistakes. I know. I watched you, but it's okay, you can keep it, but it's just. Somebody can give you the best service there is with the biggest smile. But at the end of the day, they will still take advantage of you. So look at your items. Look at what things that you have ordered.

Azdean [00:54:42]:
Are they the same? Are they different? Now, the other thing is, keep in mind, they may charge you for gratuity. They may have some additional charges. If you're not aware of, you don't know, just ask.

Sam [00:54:54]:
As they mentioned before, just use your phone. Everything you want to order, take photo with your phone, then just skip it at the end and you see what you have ordered. Cheque your bill before you pay.

Azdean [00:55:07]:
Yeah. By the way, when we're talking about these cases, we're talking about for people that travelled on their own, for example, not us.

Ted [00:55:17]:
Well, I was going to say, yeah, I wanted to throw in a pitch, spontaneous pitch at this point, for being on a guided tour. Because when we were there, either, well, we usually had breakfast at the Riyadh, we had dinner was included and you guys paid for it, either ahead of time or Dris would pay for it himself at the end. Right. He had a budget for that. We would pay for lunch, but often that was with him. I mean, his recommendation, he was there. He was there to cheque the menu, make sure everything was legit. So it really spoke to the security and just peace of mind of having a guide in situations like that.

Ted [00:55:51]:
So, really appreciated that time.

Sam [00:55:54]:
Yeah, absolutely. When you travel, for example, with us either, for example, the meals that are included in your trip price, for example, is included. If, for example, it's not included, dinner not included, or lunch is included, we give you a recommendation of the restaurant. We know, honest and have like a customer service of quality.

Azdean [00:56:20]:
I have to go. My apologies.

Ted [00:56:22]:
No, this has been good. It's about time to wrap up anyway. But this nice, is a nice addition. Update to the last episode. I think we learned a lot. Keep your head down, stay focused, be confident, use your phone.

Sam [00:56:36]:
Yes, that's right. Absolutely. The people, they have to be very careful because they will be scammed. And we are here to advise them and to give them advices and tips not to fall in these scums because it's so sad. It exists, as I mentioned, in the beginning of the life worldwide. But as we are, we Moroccans, we have to tell people to avoid.

Ted [00:57:10]:
Yeah, for sure. I often found it. Some of it comes back to the bartering, which isn't necessarily a scam, but it's just that people like doing it, it's part of the culture. And I think sometimes people just see it as a know, here's a tourist coming along, they're probably from North America or whatever. Let me see how much I can get out of them. They don't care. One thing I've really learned travelling over the years is if you're firm and you say no and you ignore somebody and all that, then we're conditioned that that's of course impolite and you don't want to be rude, but the people there, wherever it is, they don't care. They'll just move on to the next person.

Ted [00:57:49]:
Right. And that gave me a lot of confidence. It's like I'm just going to tell you no and I'm not going to let you bother me and if I offend you, that's your problem. But really it's just a game. They'll just find somebody else and that really kind of puts things in perspective too.

Sam [00:58:04]:
Yeah. And I want to add something very important. As you mentioned, the souks or the shops in the markets for example, for example, let's see, you are hanging out in the markets or on the bazaar for example, and you find a guy there in front of a bazaar in the gate for example, CEO, oh, do you want to have a look? Okay, you didn't go there. You say look at the beginning. He said I'm just hanging out and just having a look. When he said just get in and have a look. Okay. You go there and you see the stuff you don't have to buy.

Sam [00:58:41]:
And if he said no, it's you who asked me to get in. I didn't ask you no. Sometimes, as I said, be polite, beginning and just you have to muster show you're angry if he maintain or he keep disturbing you or he keeps just pushing you to buy some stuff that you don't like, for example, because at the beginning you will say, just come on, have a look. We have some cheap stuff here. You can just have a look and yeah, just have a look. Just have a look. Just come on. It's Burberry it's original.

Sam [00:59:17]:
It's anticated stuff. No, just say no. And if he enters to come in, just go take photos, see what you want to see. You don't like the prices, get out. You want to buy, you have to burglate, you have to negotiate the prices. As we mentioned in the last episode, for example, say half price. Yeah, half price. Sometimes you start from 30% of the price.

Sam [00:59:43]:
He showed you the beginning and you just increase until you upright to the 50 or half of price. And then if you like it, you can still buy it. You don't like it. Don't be shy saying that I lose his time. This is what he is doing or.

Ted [01:00:02]:
What she is doing, how it works.

Sam [01:00:04]:
This is part of his job.

Ted [01:00:06]:
Yeah.

Sam [01:00:07]:
If he can scum you, he can scam you. If he can't scum you, if he funds you that you are aware and he will let you go.

Ted [01:00:13]:
Yeah. And it takes some getting used to. I mean, the first time you're in that situation, it's new, it's different. But once you've been through it a few times, different shops, different places, different days, you can draw from that experience and you start to get used to it. And, yeah, again, you really define that confidence. It's all part of travel.

Sam [01:00:34]:
Yes. Just don't let somebody, just to ruin your trip or your journey. For example, when you are in the market or in general, when you travel throughout the country, just don't let somebody to ruin your travel. Just sometimes be serious, be polite, talk to people, meet the locals. Yes, talk to them. Learn from the local culture, learn from the experience. But I suggest everywhere you go, take a local guide. If you travel, for example, with us, you will have local guides everywhere you go.

Sam [01:01:12]:
But if you don't travel with us here, what I suggest in the big cities, a local guide is a must if you want to avoid this kind of scams. And for the taxis, as we mentioned before, there is so many scams you have to avoid. And every time you don't like something he said, okay, I don't or I will call the police. If he said I will call the police, he will be scared for sure. Especially the taxis. If he say they will call the police, he will just take you for free. Just to shut up. Yes, because he knows we're a tourist called the police.

Sam [01:01:50]:
And the police can make sure they will take his licence, right? And they will take his taxi licence and he will, like, maybe sometimes it's not forever, sometimes like for three months, for six months and sometimes for example, if they find that this action is repeated in his record, then he will step on from work forever.

Ted [01:02:15]:
Yeah, well, good. That's a legitimate threat. Yeah, well, maybe we'll leave it there. Lots of good advice and. Yeah. I'm glad we did this one today. It was fun.

Sam [01:02:27]:
Good. Thank you very much, Dave.

Ted [01:02:30]:
See you next month.

Sam [01:02:31]:
Yeah. Say hi next month. Sure. Cheers.