.png)
Leading for Business Excellence
PMI’s podcast, Leading for Business Excellence, brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors. Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results.
Find out more about Business Excellence and how to transform your organisation at pmi.co.uk
Leading for Business Excellence
Customer-Centric Leadership: Insights from Charity to Commerce with Steve Vaid at Money Advice Trust
Have you ever paused to consider how well you're truly listening?
In his first 90 days as CEO at Money Advice Trust, Steve Vaid prioritised understanding employee experiences and customer feedback. By identifying key themes and strategic priorities, he’s set the organisation on a path to success through business excellence.
A customer-centric focus, prioritising improvement and impact has been a consistent theme throughout Steve’s career, evident through the experiences he recounts from his work at The Guide Dogs for the Blind Association and AMP, one of Australia's leading banks. An advocate of sharing learning, Steve's visits to organisations renowned for their excellence in process improvement—and the subsequent integration of best practices—have inspired his teams, helped navigate challenges, and driven change.
Optimistic about the future of Money Advice Trust and its impact on those it serves, Steve’s insights reveal just how much positive change is possible when you make listening to your customers and thinking innovatively a top priority.
Agile Improvement: Fast, Flexible, Focused
Join PMI’s Rich Seddon and Anthony Richardson along with special guest Sohrab Salimi, founder of Agile Academy, for a discussion of the key factors that will make your Agile programme a success, covering:
- The essential foundations and benefits of Agility
- Where to start
- How to engage stakeholders
More from PMI: