Bring Out the Talent: A Learning and Development Podcast
Tune into The Training Associates (TTA) “Bring Out the Talent” podcast to hear from learning and development talent and partners on their innovative approaches and industry insights. In each episode, TTA’s CEO, Maria Melfa, and Talent Manager, Jocelyn Allen will chat with subject matter experts and bring you casual, yet insightful conversations. Maria and Jocelyn use their unique blend of industry experience and humor to interview the L&D industry’s most influential people, latest topics, and powerful stories. Each episode has important takeaways that will help to create a culture of continuous learning within your organization. Tune in as we Bring Out The Talent!
Bring Out the Talent: A Learning and Development Podcast
Building a Customer-Centric Culture: Empowering Employees to Drive Service Excellence
68% of customers leave a company because they feel the business doesn't care about them. So, as leaders, it's crucial to prioritize customer service and create a culture that values and fosters excellent customer experiences. In this episode of Bring Out The Talent, we are joined by Holly O'Donnell, founder of Slone Solutions, a leading customer service consultancy firm, to discuss ways that leaders can prioritize customer service, empower their employees, and drive long-term success. Tune in as we explore how service leadership can drive customer loyalty, increase revenue, and ultimately transform your business, highlighting the indispensable role customer service plays in today's competitive landscape.