Memorable Experiences
An "All Things Hospitality" podcast. Join Jeff & Jen as they interview incredible guests - Restaurant Owners, Hoteliers, and other hospitality visionaries. They also share Shifter episodes between the two of them that are full of their own insights. During these episodes they share restaurants they love, funny stories, industry do's and don'ts, and many other fun tidbits. Check out this podcast if you're in restaurants, hotels, or another hospitality industry where the Guest Experience impacts your bottom line. Let's dive in!
Memorable Experiences
Ep. 7 Shifter with Jeff & Jen - Points of Service
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Jen & Jeff Hubler
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Season 1
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Episode 7
Join us for a Shifter to talk about the Points of Service at a restaurant. This is a very basic concept, but mastering this in your business will make the guest experience INCREDIBLE, which is absolutely key to your bottom line. Master the guest experience and increase your return business and bottom line.
Points of Service
Greeting - At the door and by the Server
Drink Order & Check Back
Apps or Food Order & Check Back
Drink Refill
Clear Dirty Plates & Dessert
Drop Check & Run Payment Method
Goodbye & Invitation Back
Also key: Manage time expectations for Guests. If something is delayed, let them know! Communication is key.