For human services agencies Quality Assurance and Quality Improvement are entirely different activities with entirely different objectives. In this episode of Data Doesn't Equal Outcomes, Christa Foschio-Bebak explains how to separate them, and how to identify if your agency is missing the improvement part.
For human services agencies Quality Assurance and Quality Improvement are entirely different activities with entirely different objectives. In this episode of Data Doesn't Equal Outcomes, Christa Foschio-Bebak explains how to separate them, and how to identify if your agency is missing the improvement part.