Comfort Systems: Close the Skills Gap & Cut Service Costs Artwork

Service Intel

In the new age of service, customer experience is a top priority. Aquant's Service Intel podcast explores all the issues that are top of mind for service leaders. Our guests answer your most pressing questions, including: How do field service heroes create exceptional customer moments? What tools are beneficial along the journey? Where are the pros turning to when they have questions? How are leaders in the industry approaching the importance of data analysis in field service? How is the space changing over time and what are industry titans doing to stay ahead of the game? Our resident Service Principal, Sidney Lara, along with other top experts across the industry will provide the knowledge you need to level up your service.

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Comfort Systems: Close the Skills Gap & Cut Service Costs

March 18, 2024 • Aquant • Season 3 • Episode 11

This episode was originally a webinar so the participants may reference visuals. If you would like to watch this episode, you can do so here:

In today's episode of Service Intel, Sidney Lara is joined by Joe Lang, VP of Service at Comfort Systems, to discuss the insights from Aquant's recent field service benchmark report.

This comprehensive analysis covers over 24 million work orders, 6.6 million assets, and the practices of nearly 582,000 technicians. They discuss a wide range of topics, from bridging the skills gap and leveraging data and AI, to enhancing an organization's service delivery. Joe Lang shares his personal experiences in tackling service challenges and underscores the importance of initiating an organization's AI strategy sooner rather than later. Enjoy the episode!