John Formica: Make the customer's experience magical

To start the new year and a new season for this podcast, it is my great pleasure to be speaking with my magical friend, John Formica, the ex-Disney guy. As a keynote speaker, trainer, and coach for small business owners, John poses the question, “If Disney ran your business, what would it look like?” He knows first-hand what can happen when you put the customer experience as your top priority. He helps businesses and associations attract more customers and turn them into loyal customers for life. And at the same time, create a “whistle while you work” environment for your team.

We have a fun discussion that covers a lot of ground. John is also generously sharing three free training videos that you can find on his website: https://johnformica.com. 

Find out about practical techniques and technology that help you engage with your online audiences, whether it's a presentation, a team meeting, or a virtual sales call. Register for the free monthly Speaker Springboard System demonstration at https://speakerspringboard.com/demonstration.