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The Payments Hub Podcast

The Payments Hub podcast was created by Treasury Intelligence Solutions (TIS) in order to keep our clients, prospects, employees, and broader audiences updated on the most important topics impacting the world of treasury, finance, and banking. On this podcast, our hosts Kate Pohl and Jon Paquette speak with a variety of industry thought-leaders, experts, and practitioners on subjects like payments fraud, sanctions screening, treasury technology, and much more! Browse the below episodes to get started and be sure to check back frequently for new material and fresh content.

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The Payments Hub Podcast

The Evolution of Customer Support Functions Within Treasury Technology

September 10, 2024 • TIS • Season 3 • Episode 37

In this podcast, TIS Director Isaac Zaubi is joined by Kevin Rice and David Vise, both former treasury practitioners who have transitioned to roles as customer success representatives within the treasury technology sector. Together, they explore the critical role of customer success in treasury technology, discussing how the function has evolved over time and the growing importance of providing effective support. The conversation delves into what it takes to ensure that clients get the most out of treasury technology solutions and offers insights into the day-to-day life of a customer success representative.

Tune in to the full episode to gain a deeper understanding of how customer success is shaping the future of treasury technology and learn from the unique experiences of these industry experts.