A Journey into the Ambiguous Unknown – Bring It On! Artwork

Let's Talk About CEX! The Customer and Employee Experience

All Audacious, Outrageous, and Legendary Customer Experience (CX) begins with the Employee Experience (EX). Maxine Shapiro and her guests will reveal why and how this process is relevant and a highly effective way to approach your Customer or Guest Experience as well as your culture and mission. Maxine’s passion and expertise for Audacious and Authentic CX and EX came from her years as a financial commentator on NPR’s “Marketplace” and hosting of two financial radio shows and 20 years of speaking, facilitating, and coaching on Collaborcate! Collaborate, Communicate and Create ResultsExecs of businesses from all sectors, from hospitality to retail to B2B, will share the ups and downs in their quest to be Legendary. These organizations realized how they treated their employees directly influenced how the customer and guests were cared for. She’ll go into every nook and cranny. This is an exhilarating journey for all involved, and we want you to be inspired to discover your own Audacious and Legendary CX. Whether you’re already reaping the benefits of this paradigm or you know you need to, this podcast will fire your imagination! Click Subscribe now – your customers will be glad you did.

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Let's Talk About CEX! The Customer and Employee Experience

A Journey into the Ambiguous Unknown – Bring It On!

January 10, 2023 • Maxine Shapiro • Episode 22

As consultants how many of us have been contracted to come in and solve one problem, when the real issue was covered up by an “ambiguous and complex situation.” Justin Zalewski and Studio Science thrive on those challenges and come out victorious every time. Be ready to take notes – and smile a lot. He covers it all, IT, overburdened, understaffed teams, etc.

In this spirited conversation, Justin Z (and his great voice) humbly share stories where their deep knowledge, agility, and not-quitting-until-they-got-the-right-answer-and-then-solved-it boldness were the most rewarding jobs for them. Of course, their clients were thrilled too. Still, when listening to Justin and his enthusiasm and wisdom about the connection between employees and Customer Experience and the executives, you know this man is on a mission to free all organizations from the old hierarchical way of doing things that barely get companies by.

Connect with Justin:
Personal website: https://justinzalewski.com
Studio Science website: https://studioscience.com
LinkedIn profile: https://www.linkedin.com/in/justinzalewski//