For today's very interesting guest, we have none other than Matt Dixon who is a wall-street journal best-selling author of a series of books, including the most recent book - the JOLT effect. He is also a frequent contributor to Harvard Business Review and the founding partner of DCM Insights. Matt is a research and data science expert with a lot of knowledge of customer experience and customer behaviours. So in this episode, we’ll get a chance to learn more about his inspiring career journey as well as some insights into his latest book.
For today's very interesting guest, we have none other than Matt Dixon who is a wall-street journal best-selling author of a series of books, including the most recent book - the JOLT effect. He is also a frequent contributor to Harvard Business Review and the founding partner of DCM Insights. Matt is a research and data science expert with a lot of knowledge of customer experience and customer behaviours. So in this episode, we’ll get a chance to learn more about his inspiring career journey as well as some insights into his latest book.