Bug Bux Podcast

Ep 119: Measuring Technician Performance: Deciding Which KPIs Matter Most

January 25, 2024 Eric Bassett and Jake Claus Episode 119
Ep 119: Measuring Technician Performance: Deciding Which KPIs Matter Most
Bug Bux Podcast
More Info
Bug Bux Podcast
Ep 119: Measuring Technician Performance: Deciding Which KPIs Matter Most
Jan 25, 2024 Episode 119
Eric Bassett and Jake Claus

Incorporating KPIs into your pest control company is crucial for strategically achieving goals and objectives. In today’s episode, Eric and Jake answer a question posted by Jake Ingledue in the Bug Bux Facebook group. The question is, “If you could only pick 3 KPIs for technicians, what do you feel are the most important?” Eric and Jake dive deep into this topic and they each discuss their top three answers. 


Topics Include:

Introduction (0:00)

KPIs for technician performance (3:53)

Evaluating service technicians' efficiency and quality (9:19)

KPIs for service businesses: reservice rate and technician sales (20:21)

Vehicle maintenance and technician performance evaluation (24:55)

Show Notes

Incorporating KPIs into your pest control company is crucial for strategically achieving goals and objectives. In today’s episode, Eric and Jake answer a question posted by Jake Ingledue in the Bug Bux Facebook group. The question is, “If you could only pick 3 KPIs for technicians, what do you feel are the most important?” Eric and Jake dive deep into this topic and they each discuss their top three answers. 


Topics Include:

Introduction (0:00)

KPIs for technician performance (3:53)

Evaluating service technicians' efficiency and quality (9:19)

KPIs for service businesses: reservice rate and technician sales (20:21)

Vehicle maintenance and technician performance evaluation (24:55)