214. The most overlooked revenue building strategy for service providers
All That Jazze
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All That Jazze
214. The most overlooked revenue building strategy for service providers
Aug 14, 2024 Episode 214
Jazze Jervis

There's a study out of Harvard that suggests a 5% increase in customer retention can lead to a 25% to 95% boost in a company’s profits over time. That's huge! And you'll find endless articles backing up the idea that an existing customer is much more likely to buy from you than someone they don't know. Other studies even suggest that acquiring a new customer can cost 5-25 times more than retaining an existing one! And yet… many online service providers have fairly average client retention at best. So what can we do about it? How exactly do we increase retention rates?

In this episode, I cover:

  • 5 ways you can start improving your client retention rates today
  • The ripple effect your messaging and offers are having on retention
  • My exact script for a powerful client renewal conversation

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