Leadership beyond titles: Lead from where you are

Extra Credit

Extra Credit
Leadership beyond titles: Lead from where you are
Feb 13, 2026 Episode 188
NACM

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Leadership is often associated with job titles or years of experience, but the truth is, most people demonstrate leadership long before they even receive a promotion. 

Credit professionals, in particular, go beyond account management—making decisions that influence cash flow, customer relationships, risk management and cross-departmental collaboration. 

Taking the initiative not only sets them apart, but it also strengthens their team and contributes to positive change within their company.  

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Episode Artwork Leadership beyond titles: Lead from where you are 3:32 Episode Artwork Getting to the why with root cause analysis 6:10 Episode Artwork Negotiation skills for credit managers 3:12 Episode Artwork AI—To use or not to use? 4:22 Episode Artwork Balancing data and instinct: How credit professionals make smarter decisions 3:02 Episode Artwork What to do when your customer abruptly shuts down 5:48 Episode Artwork Handling disputes and deductions with ease 4:13 Episode Artwork Finding Solutions Inside the Credit Congress Expo Floor 3:20 Episode Artwork Credit tightrope: Balancing trust and risk with marginal customers 4:41 Episode Artwork The importance of nonverbal communication 4:44 Episode Artwork Delving deep into the world of credit at Credit Congress 2026 4:01 Episode Artwork Servant leadership: How being a selfless leader is a catalyst for growth 4:06 Episode Artwork Overcoming burnout: The phantom of the office 3:34 Episode Artwork The importance of delegation 4:43 Episode Artwork Texas lien law: What you need to know 4:13 Episode Artwork Mastering customer deductions: A practical guide 6:03 Episode Artwork The A-Team: Sales and credit join forces to collect job information 4:35 Episode Artwork The power of third-party collections 5:19 Episode Artwork The many hats of a credit professional 4:24 Episode Artwork Leveraging your relationship with sales to address credit department needs 5:48 Episode Artwork Credit Meets Technology: Industry Insights with Handle 15:27 Episode Artwork The power of proper documentation 5:28 Episode Artwork Navigating periods of economic uncertainty 5:18 Episode Artwork When sales understands the ‘why’ behind credit fundamentals 4:26 Episode Artwork Finding a balance between speed and risk 6:02