Success through Hospitality and Emotional Intelligence with Debbie Boone

Vet Life Reimagined guest, Debbie Boone grew up in her family's restaurants learning about the importance of hospitality. She has over 35 years of business experience in the veterinary industry and now owns a veterinary consultant service. She is a professional speaker and trainer on communication, team development, client service, and change implementation. In this episode, you will learn skills to help you thrive in work and life such as emotional intelligence and a growth mindset. 

Resources:

• Debbie's website
• Debbie's book on hospitality

Chapters
(00:00) Introduction
(02:13) Debbie's career journey
(07:16) How Debbie's clinic achieved almost 90% compliance in preventative care
(21:18) Challenge, failure, growth
(24:54) How the brain is a liar and why that's important
(28:35) How to respond to, "you just care about the money".
(30:36) Emotional intelligence and empathy in veterinary medicine. Who is the hero?
(35:38) What work as a veterinary clinic consultant looks like
(39:11) Debbie's final advice for the veterinary profession
(40:43) Final 4 questions
(42:33) Gratitude
(43:48) Behind the scenes of Debbie's recent book
(45:05) Why you should talk to strangers