HTM On The Line with BRYANT HAWKINS SR.
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HTM On The Line with BRYANT HAWKINS SR.
From Cambodia to CEO: The Success Journey of Gary Nop
Picture this: a young man moves from Cambodia to the United States, plunges into the world of entrepreneurship, and eventually becomes the CEO of his own company, Tritouch Service Inc. That's the incredible journey Gary Nop, our guest for today, embarked on. As we unravel Gary's path to success, you'll gain essential leadership insights and see how he nurtures a thriving work environment. Plus, you'll get a sneak peek into his day-to-day life as a hands-on CEO, managing everything from sales to tech support, and bookkeeping.
As a bonus, Gary gives us a preview of his upcoming podcast aimed at providing technical advice for those feeling stuck. Each story, insight, and piece of advice in this episode is a stepping stone to your success, so tune in and let's start the journey.
This podcast is sponsored by The College Biomedical Equipment Technology. You can find out more information about this outstanding institution at CBET.EDU.
Welcome to HTM on the line, the podcast that is for HTM by HTM. I'm your host, Bryant Hawkins, senior. What does it take to lead a successful business in the HTM industry and build a nurturing work environment from scratch? Our guest today, none other than Gary Knopp, the visionary CEO of Tritouch Service Inc. Holds the answers. Get ready to embark on a journey that spans continents, industries and decades of experience. Gary Knopp's story is not just about building a business. It's about building lives, careers and futures. From his transformative journey to his invaluable leadership insights, this episode is a true treasure chest of wisdom, Practical advice and life lessons you simply can't afford to miss. So, without further ado, let's dive into the extraordinary world of Gary Knopp, a journey that's found to leave an indeniable mark on your perspective. Welcome, Gary. How you doing, man.
Speaker 2:I am great, excellent, great, graham. Again, bryant, thank you for inviting me to the podcast with you today and really appreciate it. I follow you and I saw you're an amazing thing on podcasts and in the HTM community, so I love it, Thank you.
Speaker 1:I appreciate that man, but I'm glad to have you on here. I'll follow you likewise, and I love the energy you put out there in a passion. It's very contagious. So before we get started, tell everyone about yourself. What's the background about Mr Gary Knopp?
Speaker 2:Okay, all right, so let's start from the beginning, okay.
Speaker 1:Yes, sir.
Speaker 2:Beginning of my life. Everyone probably know already that because I hope Bryant's about my life story on LinkedIn, but let's just shortcut that and move forward to it. So I came to America from Cambodia, survived Killingfield and made it to America by 1981. So, beginning my life and again I don't speak English and I don't know anything. I motivate myself to go to school and finish school, graduated and work for a big company for a bit and then get off tracks and then I start my own business. So this is what we call American dream, right? So I did that.
Speaker 2:I came, studied, hard worked and then get off that and then wanted to be an independent. So since then I never looked back. I mean it's a blessing to leave here in America and have that opportunity that I could not have that opportunity by in Cambodia till today. So this is amazing, this is a blessing. That's how my life began. I never stopped and going forward again. I have done so much in my career life by giving my community, meaning that I take a lot of people and bring them in and start to training them and to become a better career set. They do a lot of that electronic way before I start the department, so that training never stopped.
Speaker 1:What is your day to day life? What do you do on a daily basis?
Speaker 2:My day to day life is as a CEO of a company. I involve in so many things. So I mean sale. Every day I go out to meet a hospital, meet a client, talk to them about what their need is, what that I can bring into supporting their services, from a biomedical engineer to make them to, you know I mean. So I involved, so that's what I do. And also, you know, most companies CEO they just sit and they delegate the job to their people. Well, I'm not one of those. I like to be my hands on everything because that show a true leadership, that if I'm involved, I act. If I do, I work side by side that benefit them. And also I can learn from them and I learn from them. I learn from them and I learn by from me. So that's the environment I'm in. You know, day to day, from sale to technical support, technical to be on the bench, to be. You know bookkeeping and invoicing, you name it anything that a small business owner do, that's what I do.
Speaker 1:What is the name of your company and how long your business have been in the industry?
Speaker 2:Okay, so my company name is Tri-Touch Service and I have been in this by with the company that I created back in 1999. So we've been a staff of 23 years. Before that, prior to 1999, I was having electronic repair service and right here in Vancouver, california. So I support a lot of manufactured consumer electronics, so from TE, panasonic, hattachi, mitsubishi, sony, so those are things that the manufacturer, that I work with them doing my time before I jump on to the buying.
Speaker 1:Now, are you a part of any associations out there in California?
Speaker 2:Yes, I'm belong to CMIA. In the past I used to be belong to electronic association of California but that thing is long old-time and I've not been around with that one. But yes, I am with the CLI here.
Speaker 1:We talked about this previously, but you was explaining to me about this program you're trying to put in place. Let's talk about that for a second.
Speaker 2:Well, thank you for applying, for asking me that question. So the program, what I created, is that this is my I test the water, my can get 2000 on the biomech program we just doing that kind. I have been asked by a lot of hospitals say, can you help us in the environment repair and PM equipment? I get took on it and successful and hospital like my service. You know what I just find myself. I'm talking about what, if I would do this by multiply me okay, meaning doing it knowledge and pass on the experience and train and teach people to become like me, would that be benefit? So what I did, I did that by then I take people on that they can't find no more. They can't find job. They graduate from college and they, you know, they in financial that looking way out to try find work. So I bring those people in.
Speaker 2:So here's the key point of these things in this internship that I did, for you know about over 20 years now. So I bring them in, trade them to become a vitamin, pay them very well, pay also, give them an insurance benefit and they be able to work with me side by side, gain all this knowledge from me that I have and I teaching them. So after that, a lot of times, so often that the hospital saw them, the talent they have in you know, the accelerator of their training they've been asking me hey, gary, would that be mine? That you know that you let him come to me work for us rather than work for you? You know what? That they are never stopped me at all. I just say, sure, take it. You know he ready to go. When the one is not ready, I'll tell them it's not ready. So that's I test the water for that over 20 years and now I know that what I have been done is successful. So now I come out public to share this to all.
Speaker 2:You know LinkedIn, you know Technation or you know CMA or everybody out there as a hospital, if you are needing help and you need the partner, this is what we are doing. So we train them from 100% hands on. So general vitamin you know right, hospital of fail visible and behind a PM or repair, it's not the modality equipment. You know we hide all. The problem that we have right now in all hospital across the United States is a general environment, because we have so many different type of devices that a few biome in a shop worked on it. They don't have enough time for it, you know. And also it's evolved training and I'm not saying to criticize hospital or anything, it's just that budgeting thing, all this stuff. I get that. But you know what? We have to be a self-motivator self to want to learn new thing. If we can do that then we can adapt to it. So there's a client coming in help fill that gap and bringing people into my place training to help filling that gap and we train from again, from 100% hands on, and also the soft skill. That's most important that we don't learn about soft skill, because soft skill is very, very important in day-to-day operation at the hospital. If you don't understand that, you can't operate it.
Speaker 2:So this is what I'm successful for the last 20 years plugging and plugging and training and finding out where it's not working and what's working. Then I take what's working and apply it and continue to make a change. So in two in two in two about 20 years of my training that I had in my life. I looked by and I would say that I probably have been helped people and get career and done successful. I would say close to 100,000 people, and it's the facts and for what I know of, okay, that it's about that many people that I've been extended help them out through online real life.
Speaker 2:So it's a very effective. So this is something that I'm passionate about and I want to continue to do that, and for all that reason you know, brian, it is all about. It came by to me, though, from the beginning of time when I get it to America, and when I was in school, I studied American history and John Kennedy. President Kennedy came up and say you know honest people and they say, well, not what the country can do for you, but what you can do in the country. So that was really resonated in my heart, by saying why he's saying what he say. And then look back on it I think, wow, that's what America is all about.
Speaker 2:If we all love America, we all contribute our talent or wealth or whatever the time that we whether we can, whatever we can contribute back to America. That's what makes America today the great country on the planet earth. So that's why they inspire me and that's what I began to start doing, this training and give it my community, you know. So it's amazing thing, I mean, his work is again. It's still stuck in my head, it resonated and it just can't get out. It motivated me every day to get up at four o'clock and go to work. So that's my testimony, my brother.
Speaker 1:You mentioned technical skills. You was teaching your technicians and you. You brought out a great point about soft skills. Not soft skills. We probably can go on about technical skills, but what type of soft skills? You are referencing, too, when you said that, something that the technician needs?
Speaker 2:Okay, so good question that you asked. You know so often that we overlooked. On soft skill, meaning that when there's a new technician come on board to work at the hospital, we first welcome them. We we overlooked that by meeting. Is that we're looking for one thing we look at okay, you have enough experience, you can take on the challenge. They know the equipment that broke down at the pm.
Speaker 2:But the soft skill what I mean is that what is that the printer machine? It print out a little picture, okay, and then your boss or your leader or whoever that elder in the shop will say, well, here can you go grab that? That you know that the paper just came out from from the printer. So I begin to go and walk into the printer and grab it and then I get the read and it really is say that, hey, I'm from fifth floor, I request a you know, a service to one of the device on my forehead to have an issue. So soft care meaning that because I got this paper here, I attend to get on an elevator going up the fourth floor.
Speaker 2:Now, because I don't understand and knowing I'll have communication relate to the soft field. I bought, bought myself into a room without knowing anything and I get out. You know I get into trouble, you know and he do. All the network jump up you and call you all times and they even you don't know what to handle and at the beginning of your day become worse on that. You know so. So soft skill, that's what we teach. We teach them that to understand how to collaborate, how to work out of talking, nursing, how to talk to people, how to look at the sign by the door before they go into a room. You know how about the room that called jail in, jail out is. You can't just barge into the room without jail in. You know and gel out. You know me and you have to learn to read the sign on the door if it's saying that contamination meaning they asking you to wear something a gown, a master glove or something going in and then when you come out you cannot walk in and take those down. The last old glove I will you bring my time and they have on disease about it. Shut it up, take it all off and put it inside the room, try not to clean and you know clean, wash it and then go on today. So that's a soft skill. I'm talking about that, that possible, and most of the time they're like of that training so we so focused so much of.
Speaker 2:I need someone to just do the PM and repair. And more often that you got a call you know like to say I put you, brian, right. Suddenly you suddenly out there. I went out there, I got in trouble. Here's about the charge number for people calling you and you, brian, answer the phone.
Speaker 2:You say, hey, what can I do to help you with? Well, I just got this guy right here, dave, gary, he had no idea what a clue. You know. He just barge into a room one of the patients was in there, you know take off the clothes. You know the private seat. He didn't understand how to knock the door and state his name, how much he had tend to do, you know. I mean, he'd go in there without put a mask on, put a glove on.
Speaker 2:So this is soft skill talking about and then you go like a bride and make your day go so good because I did not know the protocol so often in times. You know you as a manager or the shop shop, you don't have time to address that. You hope that we all have common sense and you know what, brian, that's lead to another, another, another thing that I want to share with you. You know, all day we born with common sense and we leave it up and our brother and sister or neighbor or that taught us and we learn from that in common. So today, in this world today, come and have to be teach in high school and call it in university. That's sad. We have to learn that.
Speaker 1:Yeah, I think this generation and COVID may be contributed to it by them not getting out. We play outside anyway as much as we used to. But you made some great points about soft skills, because you absolutely right, if you can't navigate a hospital, then you will be in trouble. I don't care how great of a technician you are. But you mentioned the point about leadership when you said that the leader may direct the technician. What are some, in your opinion, soft skills that a leader should have?
Speaker 2:Again, it's not from the leader. Right so often time leader today, we so bombarded in our day to day and I know that who right like myself as a leader, pay. When we slept tonight we woke up we go to our office. Right, suddenly we turn on our computer. My God, we got a tons of message right coming in here to that, especially like you, you managing the hospital. I mean you got a lot of new, new, deep services from you. You need to have meeting new need of a new project.
Speaker 2:Right so often times you do bombarded that your day to day and then you forget about who you're leading. You say you have a team that in your shop that you lead them. So often time that we forgot to take 510 minutes before we start our day, okay, and say hello, hi each other and do a checklist on that. Hey, you guys aware this, your wife, where that? What can we do to improve that matter? So that's the thing that I'm talking about. And then teaching them that soft skill because the new guy came on board. We hope that they know.
Speaker 2:So you know what, brian, that lead it to one other story down on a share. You like past life in Cambodia. Okay, I used to be in the army. Okay, you know, in the army in Cambodia you have to have a lot of common sense. If you don't have a common sense, the bullet going to fly. If you can get over, okay, because we don't fight and train and have all the logistics like the enemy of that. Okay, you're born with that common sense to survive.
Speaker 2:Oftentimes I have a new replacement come to to into my unit. Okay, I was second lieutenant by then at 814. Okay, at 814. So I got an older guy we just got sent in a replacement. A guy had no idea, no clue. So you said so we have to teach him orientation here and tell him how to, how to not feel bullet when you hear gank, or how to just be comfortable. We can't impose it so you can survive.
Speaker 2:Okay, well, oftentimes, if you want American movies film you know they all be joking, you know I, sometimes I want to be at my war American movies, right, that the Hollywood make, make the movie. You see this old guy that go to the front line, fight every day, and then they send a new replacement, the new replacement. They have no clue. They walk like a song and they don't know. And those guys make joke at them. To here we go again. You know, we thought coming in right in our unit. We don't know how long this sun, but who will what? It was right, it's gonna last, you know, and I looked down like like a deer that you know had a flashlight. I get online. What do you mean? I want to die. I want to die. You know what I mean. So, so that often time that we need to be like we're not doing that, and that's what I see.
Speaker 2:This thing with my past and more time, and I'm here, I continue to take that basic that I learned from it and that they so I'm teaching my guy, I mentor them this soft field and you know what, on time it won't. So when, when, when the hospital call me I was a hit here Can you send your, your, your technician, to help me a week, a month and PM, a repair needs. What I do, I asked me for I send my sky to go to help that hospital. I said the bike to my training center, okay, in Long Beach. What we do is we put them in that for one week. So we refreshing them from soft skill communication, that point on all the way to refreshing what are they going to do in that hospital? You said, say so when they leave the train center the next week, going to point to the hospital. They land that they're ready.
Speaker 2:So that's why I'm a time possible and love my service because it's what we do them that when my dad go there you don't have to have an extra body following you. You know, right, every time you have a replacement coming or someone to help you, you know you'll die. And so you put more fear by. Oh, I trust this guy, can he perform the job, can he go and do things without getting in trouble? So that is it, reminding us every day about that soft skill. And that's not many people teaching that you would call it in university. That's what I told you come and send have to be part of it. It's so shame and and sad to see that.
Speaker 1:Another situation when you mentioned about teaching your young guys how to navigate, how to get into a hospital and be able to hold their own. What do you think about your team as a whole, because sometimes you may have two young people working in the shop who both have egos, which one would compromise, or how would you go about making them two get along If you had some situation in the shop where neither one of them wants to compromise? I guess neither one of them has shown any common sense here. What would you do as a leader in this aspect?
Speaker 2:Here, here, here, I'm a leader. Okay. So what I do as a leader number one, it is a key point. You know I'm going to take it right until the wartime of day. Number one you have to lead them by example for them to respect you and listen to you, obey you. And that's often time Leadership today we I call it a passive leadership.
Speaker 2:Okay, we dodge the confrontation, we dodge all this thing. Even so, we leave things alone, hope the things will resolve itself or fix itself or curve into it. Okay. So when this kind of issue play out, we get involved In 99.9%.
Speaker 2:They're not listening. They still hear what's missing because they already throw a flag that had no respect for us as a leader. So to me, as a leadership, what I would do, I would embrace this through here, spend time with them, mentor them, showing my leadership so they can earn the respect for me. And I want to learn from these two here. So when I bond with them, it makes it easy for these two not to fight, but if they're going to put a fight, it's easy for me to come in and solve their problem. You see what I'm saying and I'll take side A lot of times, leadership intended to be wailing off one to another. They're just like in health, right? If you have a favorite son, a favorite dog, you don't even intend to lean one to another. Well, I'm not one of them. I want to listen from both ends.
Speaker 2:You know, and I will weigh in on that. But a lot of times, like I've shared with you, it starts from us. As a leader, we need to spend time and showing our talent and show our respect. When you get that, that will be right, no doubt about it. I didn't in my company that that's what I do. I bring people in, I sit them down, I go through with them on technical so they see how great my technical skill is. Then they come on a baby, a disability or want to be real because I know better. So that's the respect that I get out of it. That's taught in. You know, if you're in a war time in an army maybe I hope American army are doing the same thing. I know my family can't go here. No, they respect me because I'm at the frontline fighting with them. You know what I mean. I want to make sure they survive, they're not going to get a bullet in their head. So learn from that. I take on. That's what I continue on and teach in leadership and teach my value.
Speaker 1:Great example. You mentioned leadership as far as having respect, setting an example, showing no favoritism, bonding with them. Those are some keywords that every leader should do because, as you mentioned, that's the only way you're going to be able to reach them, if they know that you actually care. And that's one thing I like to always foster in my team is that if I'm giving you some correction, it's not just because I'm being hard on you. It's that I care about you and I want you to be successful in what you do. And that's what I hear resonating in your voice is that you want your team to be successful. You want the people you are instructing to be successful so that when they get on their own, then everyone can see the fruit of your labor, and I think that's a great mindset to have in.
Speaker 1:A lot of leaders need to hear this, because some just feel once they become a leader, their job is done. Actually, that's when it starts, in my opinion. What's your thoughts on that? You're a young leader and you just come into that position. How should that leader be as far as performing his daily work?
Speaker 2:And I want to say this to you there's two types of leadership. One leadership is what I call one percent leadership. You're born with it. You're born to be a leadership, naturally born, but 99% of those leadership that happen in talk and university of college to be a leadership and that's what we have in this world today and those people are. I'm telling you it's hard to be honest and I hate to say this so often too that most of leadership, when they get into a position that holds the power, they tend to be. You know, the movies are called a book of law.
Speaker 1:Yeah, yeah.
Speaker 2:What was played by Steven Seagal. Yes, you know what I mean. When you become a leader, you become that kind of person you say I'm a book of law, I can do anything, I can retell you. I don't like you. I can you like to make the light visible?
Speaker 2:That is a problem in our society, and I'm not saying this is in America, I'm saying even my country right now are the same thing, you know, and that is a big problem. So leadership have to humble, submit it to our people because we serve with them. Our job is to serve them, our job to be our role model, our job to be shown them, okay, what we capable of so they can follow that. That's what leaders all about today know. It's all about hey, if I make more money than you and I sit in the position where I'm at, I'm gonna make the decision either right or wrong. I'm gonna chose to do that, and that is the problem. So may I say this about the? So I'm just thinking that I have my talking point here of writing stuff. Not too long ago, I had met some of the leaders in the half, but I can't name names, okay. So, but I met them and I had some questions regarding about the need of service.
Speaker 2:Okay, because the most helpful are union shop, right. So I have told them about. Hey, if you have any need of service, would you mind give us a call and let me know so I can send help to help you? And the way he replied to me it's not right. You know, he. You know what I'm saying? That theory, I'm sorry that. You know I'm scared of you. I really don't want anybody out beside my team to do this job. You know what I mean. So I say that's great, I'm not trying to get anything, I'm just saying if you have anything. But then we continue to share with me about the invasion. He say that theory. I would like to defend the core value of the union, okay, so that's what I want to do. I want to preserve that. So to me that that's not a leadership.
Speaker 2:If you're core value, taking you to the ditch, why you keep going down road?
Speaker 1:you know what I mean.
Speaker 2:If your shop is, no matter how many hours you give your staff an overtime until they burn themselves out, and they're still not getting the thing done, that's not leadership. That's not that you want to defend the value of that. You know you gotta look out, look outside the box, and you know I use more often say the leader it may a compromise, okay, it's just about compromise. Okay, the great need is not to compromise. And if you run the business by me, I'm running business. I'm running business. I'm looking at what's in for me, what I can do, number one, to make my customer happy, and number one, to be able to make some money. And number two, and to be able to pay my staff in a better way. Okay, so how do I do that? I have to learn to understand the compromising, to make things work so that way everybody can communicate and work together alongside each other. But to his need is the way he's talking to me. It's very disturbing me because the shop I went to the shop and talked to them. They say, hey, we better be burned down, gary, we need help, but we cannot get help because our leader would not allow. You see what I'm saying. So if you look at it.
Speaker 2:Every time our leader made that kind of decision, you know there's a lot of costs involved. Number one it's sacrifice financial to the institution because he tried to defend the institution. That to me it's not right institution. Anyway, I hope that no institution in this world where they created it it looked out there. They want us to become one thing. It compromise the situation. Okay. So that's how it goes. And this guy here hold on to that value so strong and he rather not chose to look outside of us. So that is the problem in our leadership today. I don't care if you talk about politics, I don't care if you talk about a corporate run, I don't care if you talk about the hospital run.
Speaker 1:I don't care.
Speaker 2:They're all like that and then they're so ashamed to hear and to see that and I just want all the leaders to be changed. That compromise, that's what we all need to do. I believe in you, shit.
Speaker 1:We're dealing with these young people coming into the industry. I thought I was. I'll just give you an example. I was explaining to my son about the VR readers that they're making now with the equipment, so I thought I was telling my son something great and breathtaking and he told me I already have two VR readers in the bedroom. So that's why we have to compromise, and now the industry is leaning toward the young people and doing what they're doing and bringing that into the industry. I think that's a great thing to show that compromising is for the better. Your thoughts?
Speaker 2:No, yeah, definitely, I'm not lying, I agree with that. Because I compromise daily, okay, because you know what? Because my role now as a CEO I'm more going towards sale, right, so now I take my hands off on practical but knowledge why I still have it okay. So when I go into the training center in Long Beach, okay, and I watched the new guy, the new young guy that I just hired, and they came in, my God, my brother, Brian, that's what? They're really faster than me, they're comprehensive level. I mean, it's beyond my old computer thing. You know I'm so slow, you know what I mean. I'm an old 386 computer. Then in the new processor value you know what I mean they boom, boom, boom, boom, boom.
Speaker 2:So you see, this is a problem with leadership. We stuck in the 286 processor and then we don't want to submit ourselves, okay, to say to ourselves you know what, I'm no better than you, and I should be at that and compromise to you Right then, right there, because we feel insecure ourselves. And that's another word. I'm gonna say Leadership 90%. I guarantee you, my brother, we are insecure. When you become insecure, you try to hold on something, okay, and we're gonna start using our power, okay, absolutely To dominate it. And that's what the gap, that's what we're having a promise. That's the reason why the young generation, they have no respect on their old leadership. Because we do not want to compromise, because we stuck on our old 286 process, absolutely.
Speaker 1:You see what I'm saying, absolutely, and this is the problem.
Speaker 2:We need to all wake up and understand it and compromise and adapt it to the day and applaud it and give them something you know I mean to look for, instead of talking them down. You know, like, oh well, you know what I know more than you. No, it's the world is changing. We're gonna learn from each other If we're gonna learn it. It co-exist from one day to the night. So that's my take on it. You know, and I'm holding on that every day.
Speaker 2:I stopped saying anything that I know, you know. I came home. My daughter, my son they don't want to be Every time I get a new phone. It couldn't even function without my kid getting involved and setting all things up for me. You know what I mean. So I submitted that I'm gonna say you know what? This is not my time anymore. You know Absolutely. But I'm not gonna claim or unsecure and try to hold on something to show that I'm your dad, I'm your, you know, I'm that power over you, I control you. No, I submit to my kid. Now I should say you know, god, it's your time, man, you guys are calling for that. Yes, man. So leadership, we have to do that Day to day, wherever we are, you know, either at our home or at our office. If we can do that, I'll tell you the game changing in this room, changing Exactly, and forget about our core value.
Speaker 1:We're gonna be finished with this industry in 10 years or less, and who's gonna be able to take care of us If we're not able to compromise and meet them? That's the whole reason for why I started this podcast to try to reach the younger ones, because they need some motivation. I mean, they can fix the equipment, that's easy, but they need to have some type of inspiration. Somebody got to inspire them and a lot of managers unfortunately don't have that talent to inspire the youth or to motivate them, and that just pretty much needs for you to show them some interest, like you mentioned earlier. Show them some type of feelings, have built a relationship with them. You can do that. You don't have to be smaller than someone to build a relationship with them, and I think that's where a lot of leaders are failing and a lot of young people are leaving this industry because of that type of behavior. But let me that totally agree.
Speaker 2:I see it every day.
Speaker 1:Let me ask you this question. I did a little homework on you and I was looking at something on your LinkedIn page and it was a collaboration that you're doing with an internship program. What is? Can you speak on that some so?
Speaker 2:collaboration. Yeah, so let me share you about collaboration. You know, as it's an old word say that if you go alone it's go faster, but if you want to go with a team you go farther. So my thought on that collaboration, on the internship program, is that I am looking to find out more and more people to call out hospital, to call out all leadership, to embrace the education, like what I put out Oftentimes. You know again, I'm not saying this to your propaganda myself or the smear, the institution of calling any of that stuff, I'm just thinking the facts here. The fact is this I might not say this in a wrong way now before I'm excited and I'm gonna be calm so everyone can understand me. I mean, I have a kid, just like you and anybody.
Speaker 2:In America. All around the world, we hope that to give our kid an education, that's the key of give of life. So we look and call it give of life by giving an education. So we work so hard and sending our kid to college, university, right, and they put this way here. You know, especially in America, all kids graduate high school at 18, oftentimes our kid don't even understand what they're financing us all about right Now we begin to send in the calling before you now to getting their bachelor degree. Oftentimes, if we're rich, it's okay, they're paid. What if we're not rich? The kid, it falls under the student loan, right? They have to take a finance student loan in order for them to continue their school and get their bachelor or master, whatever they go for, right, and 99% of you know that. I know that everybody that listed the distant years on the side of this, okay, they came out and remember I told you about two different people at this earth, okay, one born to be a leader, one born to have common sense. The people that born to be a leader and have common sense, those are people when they graduate, they intend to grab a job right away. Okay, now, the 90% that are not, that I call a bookspot, they're calling a common sense to be taught. When they call the book, they don't know. Okay, and those are people who are vulnerable, out on trap and in the financial debt.
Speaker 2:Today, my internship is that I'm doing it to promote is that they change that and not change that. To pinpoint somebody's fault, I might say well, we're all living together and you know that every time you hear the politics talking about education. They want to fix it. They have a great vision. Huh, okay, and then we heard that about our president wanted to do a Grace all the debt. You cannot do that, you know, with Bicro America and you need and the rest of America would pay more taxes to cover that. That's not. That's not the point. We cannot. They were probably the ship that we came into a demand. We cannot do that. We have to compromise, we have to find solutions. So the solution that I have that I created internship program and I want to collaborate it with everyone to Hear me and come on board.
Speaker 2:I'm asking the university, I'm asking hospital to collaborate. That's what collaboration is. Is the hospital so we need is that here, this kid Don't have a job and I stood at mom and dad home or somewhere, don't matter, you know, and this care. So what I want to do that by saying, okay, you're passionate about by, I have a program by for you. So come on board. We're gonna be 100% hands-on, training you and while you've been trained, will pay you what I mean. That's collaborating.
Speaker 2:I'm look at the hospital by meeting hot. I want to hardware, say hey, before you hand somebody, let's cooperate with me. So I have a two-year internship program. Come to my internship program and Get the white people from me to go to work at your hospital. So I'm gonna spend two years at you. Take this person here and now here. The thing that you make and what I want to reveal this in that when you hide this person after two years, you know what these person is now can Be called a financial independent, because now this person make money. Now he can stop paid. He or she can stop pay off the student loan. This is the only way to pay itself off from having our kid in bed. And then now try leadership, trying to care and just erase everything. But you can't write it right because you can't erase today Problem, but you cannot erase the future problem.
Speaker 2:How are you gonna do that If you're gonna keep doing that? So this is what compromise you're talking about. I'm asking, possibly right now, if, if anyone here me and this excitement podcast is Ponder with me. That's a. That's a thing that I'm talking about collaboration. Let's work with me. Send some people to my training center so we can begin to training them and then send them by and that's all it is. We're looking for a play for these people here to work when you can generate that kind of work force right there that you help them pay off their debt, and that's a factor. But I'm gonna share you with another thing that I want to share.
Speaker 2:Right after pandemic, he and Baker feel that's a Holly Davidson. Okay, I'm a savior. It's a bold Holly Davidson dealership here that I hang out on Saturday, okay, and the owner struck no, me where, and I always go there and talk. So one day he came to me. He asked me, he asked me a question here when do you find your paper to work and what program did you do to keep people with me? You don't have to pay them and do it, and then people don't want to work with what? Because all the money you don't think money, it would give me money. Who's gonna work? Okay, I still working, you know, I never stopped working, and so it's him.
Speaker 2:So he said I am losing my mechanic every day. I don't have any mechanic, so I'm, I'm, I'm worried about close down my, my Feelings. You know, you say here you go all my money, I bet it's gonna be gone. What did you do better, gary, that you can recruit people doing the pandemic and after the pandemic. So I showed him about internship program. I say, look, this internship program here, it don't have to be my career, set in the body, you can start. So he tell me, talking, how to do it. So I told him. I said, look, scott, look at how much you charge per hour.
Speaker 2:When the customer bring in the bike. They say what we charge fairly. And I said so there you go and you have been paying your mechanic fairly easy enough.
Speaker 2:I can say yeah, this is the same thing I say how much you do this. You find a passionate people in bacon field that love Holly Davidson. You bring them in. You meant for them, put them on the internship program and put your your, your, your top mechanic to work with them. So start them from one simple thing and get them to be good at. I Give me instruction and he's exactly material. Instructed I did. I said look, start the new internship from one day. Learn how to take the tie off and put the tie back on. Okay, when he could add it. Now you trusted him to take. You know to change oil. Okay, when he go that changing boy. Now you teach him how to read computer. Do easy, you know that stuff. All that's a reason I like to call and after that not be mastered. Nice time for you to teach him how to tear down the engine.
Speaker 2:Today's Brian, he's one successful, okay, holly Davidson in my dealership that never worry about someone leaving him and put him in the bind that his customer cannot get a, a motorcycle in and get a repair. He's done because he believed me and the way I'm talking about an internship program now it's working. See, that's the thing that community, it worked together and solve this problem. He's not even Not even that he be able to bring a young fresh calling or a young people graduate from high school passionate about motorcycles. Now you put in there meant for them, give a place they love, their hands on, and now they see sex work in their life, in his business, not shut down.
Speaker 2:So this, this internship program I create, it will so many things, but leadership cannot be a passive leadership. Leadership cannot be Unsecure. Okay, leadership not about caveman compromise. There is a lot of weight on this, on this on this planet that we can take a resource and make it work. So that's something I want to share with you, and, and one of these days you will see me I go to his dealership and and and do a Video and interview him, and then I post a link about that.
Speaker 1:Gary, one thing I could say about you, sir You're very passionate and that's a great attitude to have because it's, you know how do you say, iron sharpens iron. Your passion, man. You got me sitting over here motivated. I love the passion you have and the knowledge and experience you're giving back to the industry. It's priceless there. But at the end of each podcast I like to give my guess a second to speak to the listeners out there. But I'm gonna give you two Questions. The first question I want you to speak to the young people that's new in the industry, or the young people that's in school. What type of advice can you give to them?
Speaker 2:Okay.
Speaker 2:So here's my advice. Number one you have to find a work, not about money. If money motivates you, it's a wrong thing to do because you will be blinded by money and you will never going to do a job in a good way at all. So if that money leads into that, then please get out of that field. Find something that you can make money fast. That's one one. Number two don't get motivated, okay, because you say to yourself that I have no choice, I'm at the dead end, that you're not going to do a good job either. So you need to be passionate.
Speaker 2:You know I love this field here and when I find people I ask for passion. If you have a passion and want to save lives that impacts the society and the community or the women and work, then come and join me and this field would be a phenomenon. You know, don't chase the money. I used to be John myself came from Cambodian, from Killingville, had no money. I was chasing money for a while until I realized I said I chasing money it's just a like a full scope Okay, it come and go. But if I chase recognition, if I chase it in integrity okay and believe in compassion and help other, the money will come. So that is my message to all of you. It's that about stop and don't look at for money, looking for passion. Look at what you can do, because that will promote the money to you at the end of your career life. So that's the thing I want to share with the young guy. All right, motivate what career you want to choose. Find something that you're passionate about.
Speaker 1:Now I was going to ask you to share some knowledge for the leaders, but what could you say to about my technician, who maybe have been in the industry for, I'll say, 10 years and feel like they're stuck in a bind? What advice can you give them to help them get out of that rut?
Speaker 2:Okay, so, so, so so that right there I want to know from the personal perspective. Sometimes you know we've been doing it for too long, right? But we, we, so we stuck in our head, okay, thinking, thought that we know it all you know what I mean and we all do not know it all. And then I had seen so many of them that I did the view in my, you know, in my, in my office, when I had some people coming with experience.
Speaker 2:So I asked them questions, not not a family one, but I'm I'm just want to wake them up. You know and, and, and so they can realize it. Okay, so it was a 10 year experience and let me ask you how, how much have you accomplished? You know, and I know, if you are looking for another job, that you're not happy with that job. That means you, you have not been accomplished what you do.
Speaker 1:Okay.
Speaker 2:You either motivated by money or you you just say that I, I don't like the place, I'm going to continue walking, go, and that set the career in the wrong way, and that's. I've seen the people with five 10 year experience. Yeah, yeah, if you could have what you do in five 10 years, you should become somebody. You're really doing something better. If you stay in that one place, you could be phenomenal, okay, but when you hop on from one to the next, that's not the way it should be.
Speaker 2:I would say don't just stick to it and stay with it and truly to yourself and truly to your career that you chose to be, not because you like it. You say not because I need all the money at that time and I chose to be career. Now I'm finding it's made me put money on my statement, but I'm not going to do a good job on it. So do a good job. So I'm told those guys that if you want 10 year experience, please go out there, motivate yourself, get up every day and do a good job, do that meaning job that you, that you signed up for, and that's all I can say. So don't get stuck in that All right, sir.
Speaker 1:Thank you very much, Gary. I wish you the best. See you probably on the show circuit somewhere soon, and God bless you, sir.
Speaker 2:Yeah, one last thing I'm going to start my own podcast, so audience, when I get it, I would invite Brian to come on as a bus driver and pay for the brand. And we want to talk about is all about technical. We want to get technical to help people that are stuck and cannot fix something. You're going to get the community together and help solve this problem. So my podcast is all 100% about hands-on, about technical. So I welcome anyone to come on when the podcast start.
Speaker 1:So looking forward to that podcast man, you have a name for it yet, or still, okay.
Speaker 2:All you can help me. So I mean, you're my elder, You've been doing this so long, so hold me and give us a thought of that I mean.
Speaker 1:I'll shoot some of your way, all right yeah.
