The Supporting Cast
Are you interested in Learning Technology and Learning Management Systems? Are you a Thinking Cap client looking to learn some best practices and get a glimpse behind the scenes of the Support Department? If so, you've come to the right place! The Supporting Cast is brought to you by those on the frontlines supporting LMS Admins! Join us monthly as we discuss Support and Training Topics, trends in the Industry, and upcoming updates to our platform.
The Supporting Cast
EP 01: Best Practices for Logging Support Tickets
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Cynthia
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Episode 1
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Our veteran Support Coordinator Liam Kelly talks Support: what info to include in your tickets, what to do if you need assistance on the spot, and why he loves working at Thinking Cap.