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IMPACT Podcast Series
IMPACT is FORUM’s signature podcast highlighting the women whose leadership, expertise, and vision are shaping the future of government, technology, and the federal contracting community. Each episode features in-depth, authentic conversations with executives, trailblazers, innovators, and rising leaders who are driving meaningful progress across the public and private sectors.
The podcast explores a wide range of topics essential to modern leadership: building inclusive workplaces, navigating career advancement, leading through change, supporting mission outcomes, and fostering collaboration between government and industry. Guests share real-world experiences, lessons learned, and actionable insights that empower listeners to lead with confidence and drive impact within their organizations.
IMPACT offers more than professional stories—it provides a platform for thoughtful dialogue on mentorship, opportunity, innovation, and the challenges and successes women encounter at every level of the GovCon and federal technology ecosystem. Whether you are an emerging professional, a seasoned executive, or someone passionate about leadership and community, the podcast delivers inspiration and practical guidance you can apply immediately.
About the Host:
Mary Ann Brown hosts IMPACT and brings deep experience supporting government–industry collaboration. As Senior Director of Operations at FORUM, she helps create strategic events, leadership initiatives, and platforms that elevate voices across the federal community and advance meaningful conversations about leadership and mission success.
Subscribe to IMPACT to hear the stories and perspectives of the women shaping the federal landscape—and to be inspired by the leadership driving change across government and industry.
IMPACT Podcast Series
Making An Impact In Customer Experiences with MaryAnn Monroe
Today we learn about the journey of MaryAnn Monroe, the VP of Total Experience at Maximus. MaryAnn has spent her life focused on public service, and she draws from her background in working to ensure those she serves experience the highest levels of satisfaction and outcomes, all while driving her teams to truly shine.
MaryAnn Monroe, VP of Total Experience at Maximus
MaryAnn Monroe is responsible for developing and integrating Maximus Federal's customer experience strategy into its culture and business strategy. She focuses on understanding and aligning customers’ needs and expectations with the Maximus Federal strategic business objectives to enhance government services and elevate customer experiences to achieve the highest levels of satisfaction, performance, and outcomes. Before joining Maximus, MaryAnn served as director of customer experience, chief of staff, and director of USAGov Contact Center for Technology Transformation Service (within General Services Administration), director of the Cancer Information Service for the National Cancer Institute and National Institutes of Health, director of customer success (public sector) for eGain Corporation, and director of customer experience for HighPoint Global.
LinkedIn: https://www.linkedin.com/in/maryann-monroe/
IMPACT: Women in Leadership with Mary Ann Brown features conversations with trailblazing women shaping the future of business, government, and innovation.
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Explore all episodes and learn more: https://www.govforum.io/tags/podcasts