13 : Customer Service: Choosing Kindness

Allison Krabill is joined by Abbot Pittman and Carolyn Harari to talk customer service at camp and the off-season. They share what they’ve done to stay in touch with families, and pose the question, how do you advocate for communication boundaries during camp? This group dives into big wins and big lessons that cultivate ideas and plans for year-round touch points. 

If you’re looking for ways to think about customer service on and off the campsite, this is the pod for you. 

Producer EmJ’s takeaways:

1. It’s cool to tell caregivers when things are going well too. Is over-communication is the new normal?
2. Text your families, not from your personal phone number*. Who is picking up the phone these days? *When you use a secondary number (zoom, GoogleVoice, etc.) it helps create a work/life boundary and you know when it’s a work call coming in. 
3. Snail-mail goes a long way. 

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