Episode 99: Managing and Leading Through Conflict

In this episode of the Healthcare Leadership Excellence Podcast, I am delighted to have our Head of Marketing and Outreach, Maz Antolin, join me in a conversation about leading through conflict and conflict management.

We discuss common sources of conflict in executive teams and share insights about the work of the late Roger Fisher, a negotiation expert who identified five key areas that often cause conflict: appreciation, affiliation, autonomy, status, and role clarity. We emphasize how understanding and addressing these aspects can help resolve conflicts by meeting people's deeper needs and acknowledging their humanity.

We explore proactive measures leaders can take to prevent conflicts, like building strong relationships. Knowing and understanding our colleagues create an atmosphere of trust that can mitigate conflicts. Emotional intelligence is another crucial aspect we discuss, which includes being self-aware, understanding others, and maintaining authenticity.

Finally, we talk about the value of executive coaching in managing and resolving conflicts. Like top athletes, leaders benefit from coaching to gain different perspectives and enhance their skills.

If you find yourself facing challenges in conflict leadership, don’t hesitate to reach out. Our team has extensive experience in coaching and is ready to support you in becoming a more effective leader.

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