The Better Work Australia Podcast
A podcast to look at the experience of Australians in their workplaces. Sounds boring? Well, you'll hear about old mate "the cancer", video producers who make isolation tents in open plan offices, "huddles" and all kinds of names that disguise useless meetings, how you don't get paid doing some of the world's most important work, and more. But the whole aim is also to look at how we, as Aussies, make our work better!
The Better Work Australia Podcast
3 lessons in moving from mechanistic to magic, with Dan Murphy
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
In this episode I talk to Daniel Murphy (no, not the alcohol bloke!), owner of the very successful and growing Movement Therapy group.
In a strange twist, I used to manage music festivals, and Dan is definitely a connoisseur. We use music festivals as a case study in the different between "operational excellence" and creating customer magic. We walk through:
- Unnecessary organisational (and literal) "fences"
- The gap that can often exist between "well run", efficient, and "good" customer experience
- How to get your team to reach for magic
Thanks to Bensound for our jaunty intro and exit music, and to Fina Charleson for her production support.
