The Conscious Salon

5 things to do today to change your business

May 20, 2024 Nicola and Tessa Season 1 Episode 92
5 things to do today to change your business
The Conscious Salon
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The Conscious Salon
5 things to do today to change your business
May 20, 2024 Season 1 Episode 92
Nicola and Tessa

This episode is about the nitty-gritty of steering your business towards success. We get real about the pivotal role of team alignment and communication, and how crucial Key Performance Indicators (KPIs) are in propelling a company forward. If you're all about creating a powerful team dynamic, insightful growth tracking, and ensuring your business is financially fit, our conversation will give you the tools and inspiration to make it happen.

But wait, there's more! We don't just leave you with strategies, we also provide a blueprint for establishing crystal-clear client and financial policies in your business. From understanding your salon's break-even point to implementing robust money management systems, we cover it all. We reflect on the growth we've experienced and the profound sense of gratitude we hold for being able to uplift our listeners and the industry. Tune in for a heartwarming and strategy-packed episode that'll have you gearing up to transform your business practices.

To follow our journey:
Instagram @aheadhair_
@the_conscious_salon

This podcast has been produced and edited by Snappystreet Creative

Show Notes Transcript Chapter Markers

This episode is about the nitty-gritty of steering your business towards success. We get real about the pivotal role of team alignment and communication, and how crucial Key Performance Indicators (KPIs) are in propelling a company forward. If you're all about creating a powerful team dynamic, insightful growth tracking, and ensuring your business is financially fit, our conversation will give you the tools and inspiration to make it happen.

But wait, there's more! We don't just leave you with strategies, we also provide a blueprint for establishing crystal-clear client and financial policies in your business. From understanding your salon's break-even point to implementing robust money management systems, we cover it all. We reflect on the growth we've experienced and the profound sense of gratitude we hold for being able to uplift our listeners and the industry. Tune in for a heartwarming and strategy-packed episode that'll have you gearing up to transform your business practices.

To follow our journey:
Instagram @aheadhair_
@the_conscious_salon

This podcast has been produced and edited by Snappystreet Creative

Speaker 1:

Here at the Conscious Salon, we acknowledge the traditional owners of the land in which we stand today, the Boon Wurrung people of the Kulin Nation. We pay our respects to the elders, past and present, and extend that respect to all Aboriginal and Torres Strait Islander people.

Speaker 2:

Welcome to the Conscious Salon.

Speaker 1:

Asthma things. It's good welcome back to the conscious cell podcast. Lovely welcome back everyone. Nikki, could you take your asthma buffer before we record?

Speaker 2:

welcome back to another episode um wheezing and all. I was trying to think of the word. I was like it's not panting, it's wheezing. Yeah, I mean, it was a to think of the word. I was like it's not panting, it's wheezing, isn't it Panting?

Speaker 1:

yeah, I mean it was a bit of panting. I was just playing Super Doggies with Solly, who it's really you know. For what is it quarter to eight at night? He really should be winding down.

Speaker 2:

Oh my God, we've got no routine. Like people are, like I. It's a different thing every night and sometimes we're running around at 10 pm. I'm just going to keep it real. Sometimes we're in bed at 6 pm, so anyway, mum things, tess, we're back with another episode of the Conscious Cell and Potty.

Speaker 1:

Yes indeed.

Speaker 2:

It's been a busy week at the Connie C.

Speaker 1:

Connie S, first of all, not Connie C. Nikki's had a wine. Everyone, oh my god, the Connie's, the Connie S sorry, okay, okay, 321.

Speaker 2:

We're back in the room as you say, 321 back in the room. Um, yep, it's actually the Connie S, that's so annoying why I wasn't so confident and now I feel like an absolute tit, but it has been a big, beautiful, bold week at both businesses, just in our worlds Savvy B and all Tess the week that was. How's your week been?

Speaker 1:

Good, good, I've forgotten it, naturally as the ADHD brain that I have, but I'll talk about today, because that was stellar. I went to Ma poppy's house for lunch, which is always a um, always a hoot, a hoot, um, they're not. Well, they're my ma and poppy in law. So, um, they do have human names, so I just never refer to them.

Speaker 2:

I mean, I'm sorry, do you know his names?

Speaker 1:

hilda and poppy, ed Eddie, eddie, eddie.

Speaker 2:

My God, he looks like an Eddie.

Speaker 1:

Actually we were looking for Mick's birth certificate, which we're really going to get into the week that was. Mick's passport is overdue, expired actually so is mine.

Speaker 2:

Yes, mick, and I talked about doing this before we go to Bali.

Speaker 1:

Yeah, well, for whatever reason, he needs to have his birth certificate, and everyone's birth certificate is with poppy he's got, not talia's.

Speaker 2:

We've got that which, concerning considering mick can't find his and it was definitely lost in our possession, and you guys also live in a fire risk area, so that's like we'll talk about that once we finish the podcast. But that's a risk totally.

Speaker 1:

I mean, and that's the thing, he's got no idea where it is, so like that's really stellar. But what?

Speaker 1:

I did get shown today. I'll keep you know. The chance of him listening to this episode is. I don't know. He started listening again, so we'll have to wait and see. Did he welcome back Mick back in the group chat Back in? Yeah, back in the room. Back in the room. Back in the ears. Back in the room, mick, he has started listening to podcasts when he falls asleep at night and I said why don't you put mine on? He's like, no, I'm lying next to it, I don't need.

Speaker 1:

I've got my own live version of it and honestly, that's when my most chaotic thoughts start happening. But poppy had the so we went through the. I saw his birth certificate. I saw mars birth certificate, all of their trades. So poppy's a carpenter, got all of his certificates, all of Ma's.

Speaker 2:

Ma was not only a nurse, she was a midwife Really yeah which I was like oh yeah, she's got that one. What an amazing job. I always think that would be an incredible job. And she is truly like one of those women that is, you know just born to be the pillar, our midwife karen, and she was bawling her eyes out more than we were. So nice it was beautiful beautiful.

Speaker 1:

She was like way too invested, but it was beautiful. Yeah, I got all those certificates I got. They're becoming australian citizens because they're um, from south africa, um, so we've gone through like the history of the archong family. Now we have not found the certificate, so that's really good, but we did have a really beautiful lunch and mick's uncle, brandon, is probably the most fabulous person that I've ever met. He is eccentric. He's like if you were to look up if you looked up the word eccentric, it would have literally be a picture of brandon. Yeah, he is. Every time I've seen him.

Speaker 2:

He's been in a kimono or like a bandana. Today he did both.

Speaker 1:

He had the bandana and the kimono. So he had the kimono as, uh yes, he had ugg boots underneath and then their kimono and then the bandana. So he served us lunch. It was stunning.

Speaker 2:

And then he decided to make a so he had the Ugg boots so he can stay relatable.

Speaker 1:

Yeah, be one with the people. But he is an actor by like trade and like every bit a thespian. Like he was showing me his portfolio today and we're going through it all and like and like every bit of thespian. Like he was showing me his portfolio today and we're going through it all and like I was like every other humble actor, but I love it. I was like get it out, let's go through it. Um, but he was showing me all the different characters that he's played and, honestly, it's so versatile seeing how different one person can look. I was genuinely really impressed. I'm probably an actor's dream because I'm like show me, show me, show me more. I just want to be entertained 24 7 and I'm definitely entertained when I go to my poppy's house. But Brandon not only made lunch, he also made the dessert, which effectively was uh he'd re, what was it was?

Speaker 1:

no, I'm gonna say something else similar he had decided to. He's been watching a lot of that um, is it the show called? Is it cake? And it's when people do like this is a real thing. So it's like a show and it's like things that look like. You know, there might be like a something looks like a toilet, but it's actually a cake sorry, hang on.

Speaker 2:

This is like a reality series of like. Who can make like a cake. That's most realistic. Yes, I'm just busy running like businesses and like doing life.

Speaker 1:

I don't have that much time, but brandon does brandon's got the time so, and he also had the time to recreate jobs he also recreated that um for us today. So he brought out what I could only describe as a school project and this is like a 50-something year old man, and it was rolling hills and seaside. It was like no wait, is it Gallipoli? It was Anzac Cove, um, he said, but like how it would be today, because he's like I didn't want it to be morbid, he did face it off a picture.

Speaker 2:

You show me the picture it was like it was an anzac day themed yes, just sent to me and I was like, oh, that was so funny, so, um, yeah, it was despite there being like was tyler there?

Speaker 1:

yeah, okay, I was like, despite there being no children, sorry, despite there being one child one child, uh, two like a 34 year old, a 40 year old, two 80 year olds and brandon. Uh, look, we all enjoyed it, chocolate crackles as well, chocolate crackles. They were bloody delicious. It was so random though it was like a sponge cake, chocolate cake. Uh, he'd made, and then he was like guess how I made the grass? I was like green sprinkles, no, just like coconut and he'd shred it up and then died and he had the blue jelly.

Speaker 1:

He couldn't find any, um, he says about jelly babies on the thing anymore. So there were gummy bears. Were the people that were like signing the towels? Were sour worms cut in how he should actually enter, like some sort of a cake thing, because I was genuinely really impressed, but that's just what he decided to do for us I don't know if I'd enter a competition, but it was like a nice themed cake it did literally like I was like I'm pretty sure I've done a school project like that.

Speaker 1:

I probably didn't. My group did the diorama on the simpsons.

Speaker 2:

This is like kind of a obscure reference. The diorama on the simpsons, that like no wait, is it a diorama? Oh no, it's. When lisa dresses up as like a state and marge is like playing the pokies it was just giving like not a good project marge has like a problem with the pokies.

Speaker 2:

Um, there's like julia lambert's probably the only person that's like yes, I get that, but marge is like addicted to the pokies and she misses making lisa's school. It's like chicago or something and she's just dressed as like a sponge do you know?

Speaker 1:

what I'm thinking about is that episode when she's got the suit and she has to like, make it into like different things.

Speaker 2:

I love that episode and then they're sewing my shirt.

Speaker 1:

Sorry, I'm going to ruin it for everyone. It's like season three of the Simpsons.

Speaker 2:

Yes, I love that episode. No, season six of the Simpsons. Yeah, I just love watching the.

Speaker 1:

Simpsons. I won't follow that up, but if someone would like to me know, so I can really.

Speaker 2:

But also I just said that I didn't. I had too much of a life for the but I'll just re-watch the simpsons. Yeah, to like experience the nostalgia.

Speaker 1:

But anyway, we do run another segment around here do you want to talk about your week, because I've just mentioned the cake of like the anzac day cake.

Speaker 2:

I talked about my week. It was watching the simpsons.

Speaker 1:

That's about it.

Speaker 2:

No, it wasn't nothing else, yeah, work the simpsons like it's been busy.

Speaker 1:

But on to our next segment should we cut this segment for future reference?

Speaker 2:

absolutely not it's the strongest segment of the whole podcast, but is it because I feel like I'm just like treated like a diary, and I'm like, oh, I shouldn't have said all those things.

Speaker 1:

And then you're like, oh yeah, I did a couple of reports. Don't you feel lighter, like? At the end of it yeah, yeah, I might tell mix family to tune out, just in case the gates stop. I hope they don't, I don't think we're risking anyone I actually would love to bring brandon on as a guest.

Speaker 1:

He has actually been on lots of tv shows and radio. He was telling me about a radio interview he did today sorry guys, we're going back to the diary entry and he said that he was doing one and a huge spider came down in the room and um is when he was playing templeton in charlotte's web. Just like okay, um, and yeah. So he was telling me about that today and he, there's a known.

Speaker 2:

I would actually I would actually have him on as a guest just to show, like to give people, uh like, not visual, but like an auditory of who this person is.

Speaker 1:

His stories are amazing. He did a magic trick on me today his stories are amazing. No, I'm truly no, they are literally the best stories. But he did a magic trick on me today and I don't know how he did it, and I said you know what, brandon? I actually don't want to know how you've done it, because I feel it was incredible it was so good.

Speaker 2:

Take away from the uh the magic yeah, the brandon experience.

Speaker 1:

So no, we'll get um brandon archong on at some point. Until then we'll just keep it light. But yes, we run a little segment yes, god, let's bring on another segment? What's it called?

Speaker 2:

so if anyone new around here, we run a segment called hot girl hotline where we put a questions box up on instagram and ask you for your business troubles, your woes, whatever's keeping you up at night in your business. Then we offer our advice around it so tess. What is today's listener question?

Speaker 1:

it's more of a statement. It says it's a bit of it's a bit, it's assertive. I like that. It says five tips to change your business go okay, cool.

Speaker 2:

Um, like those boxes are small, they've got like a limited number of characters. I was like, yeah, understood, got it, so yeah we'll use our imagine and put the please and thank yous in there.

Speaker 1:

Uh, five things to change your business should we do like one each yep, go all right. Uh, the first one I would say. I would say I think what would really change your business is making sure you have aligned team and not just people in your business working for you. I think that is something that is a real game changer working at, if your team have the same vision for you that you have for your business, and if that's aligned and how that's going to work. Because often it's kind of like, I think, when you have business, have team, it's almost like having a partnership, like a relationship, and you need to make sure you guys have got not only like good chemistry but having similar like ways of being and doing things and so that it's going to work. Um, so that would be my number one is really looking at your team and working out if they are aligned or not, and if they're not, it's okay, but just kind of maybe then either seeing if they can become aligned or potentially separating let's take this a step further.

Speaker 2:

How would you advise someone or recommend for someone to actually work out if their team are aligned? So say, if, like, someone's business is not going well, they're like okay, I need to change a lot of things, I need to work out if my team are aligned. How would you do that?

Speaker 1:

I think you really need to look at um, like how they're showing up, like look at what you're really wanting to get out of your business and what you're wanting to like what the, for me, like.

Speaker 1:

If I'm really dumbing it down or simplifying it, it is literally just going cool, what's the objective that I want to get out of my salon? So if it's like to um, inspire people to love the hair that they have, for example, that's usually one that's a big one for a lot of our community for people to really you know, love the hair that they've got on their head I would then be looking at my team going cool. Who's embodying that. So if you have people who are not really focused on having hair journeys with their clients and creating plans and getting them on the proper products and treatment plans and giving them tips on how to look after their hair, those sort of things are real key factors for it. If they're sitting there and talking about what they've watched on Netflix and their you know relationship problems and finding out about all of the personal sides of things, or sharing a lot of their personal sides, that's probably not super aligned. So that would be how I would best look at that yeah what about you?

Speaker 1:

how would you?

Speaker 2:

yeah, I think, like with the aligned team thing as well, I think also having a really candid conversation with people. If you're going on a bit of a transformation with your business and you want to take it from a to b, actually saying to your team this is what my intention is, who's with me? Because I think you know we always say fire fast, hire slowly, so hire really consciously and fire, don't be afraid to fire people if it's not working out. Um, so yeah, I think you nailed it though just having a really open conversation about what your intention is and where you want to take the business and see who's on board and actually ask that question. If anyone doesn't want to be on board and doesn't like this plan, it's totally fine, you can leave like no, no no issues, no hard feelings, no hard feelings.

Speaker 2:

So yeah, definitely aligned team. That is one thing that you can do today to change.

Speaker 1:

Your business is working out whether you've got aligned team, either hiring or firing people I'm having good conversations around that too, like it's okay to ask people hey, this is my vision, does that resonate with you? What do you think?

Speaker 2:

and then they can let you know yeah, it does, or actually no, it doesn't, and that's okay too I think before you do anything obviously this person is asking for things that you can do to change your business. Before you change anything, you need to work out if the people on the bus are the right people so yeah, definitely.

Speaker 2:

Second one that you can do is, I would say, measuring numbers. So having kpis in place, having kpis for the business, not just the team, because I think a lot of the time people hear kpis and they're like little targets, but kpis like we have weekly kpis for our business as a whole, we have weekly kpis with our social media, we have weekly kpis with our email marketing, like literally everything. So work out what metrics you want to measure in the business and what's in what is important for the business to measure in metrics, and then like absolutely make it like not even an option not to increase that.

Speaker 2:

Yep, obviously implementing a target system or a kpi system to motivate your team, and not just to motivate them so that you get your numbers up, but to motivate them so that they can have financial freedom in their lives and also have profit share. Really important having numbers in place and tracking all of your numbers so we know down to the cent what we spend every week in our businesses. Both businesses, um, we know like every single set that's going in and out of our businesses and we never take our eyes off the prize. So, measuring things like client retention, um, measuring sales, measuring every like single dollar that's spent, making sure that obviously you're turning over more money than you're spending so that you can create healthy profit, because if you're wanting to change your business, you need to make sure that your business is financially sustainable Very important. So, implementing systems what am I going to say? Like numbers, or I'm just going to say understanding your numbers? That's my tip. What's your next one?

Speaker 1:

Next one, I would say meetings. If you're not having meetings with your team, I think that is a real game changer.

Speaker 2:

Are you about to?

Speaker 1:

plug our meetings course. Tess, I wasn't, but I can Thank you. Yes, you are. There's a meetings course in our bio.

Speaker 2:

Where is it? I don't know. It's on our website. On our website.

Speaker 1:

Under courses, under courses know, but it's somewhere on our website courses you can under courses.

Speaker 2:

Literally you can click and a lifetime access there um you can invest in our meeting course today and get literally instant access, and it's the best yeah, perfect.

Speaker 1:

Um, yep, we did do a terrific meetings course and, um, you should definitely do it and then start implementing it within your salon as well. So I think the big thing for me that's a real game changer with this sort of stuff is having meetings in place. I really do think it's the secret sauce with creating success in your salon and within your team, and what that looks like is creating meetings that are non-negotiable, that we treat like clients and we don't move around and we make sure that we are making time for them, because if you're creating meetings with your team and allowing that time for them to talk and share with you and connect with you, that will then strengthen your relationship. You have greater understanding of what you're all working towards. You continue with that strong, aligned team and you can really push and go further and take the business to where it needs to go. Meetings are a really big, crucial part of, I think, a successful salon totally, and it also allows you to work through any obstacles yep, talk thing through.

Speaker 1:

Allow them the space, let them share with you. Go through targets, kpis, all of those things help support them getting where they want to go, find out where their career goals are, all of those things. That is where you can find that within the meetings course that we run, and also where the meetings are happening within salons I just want to take this a step further and recommend the meetings that we have in our salon.

Speaker 2:

Yeah, so the meetings that we have. We have a morning pump up. This is run every single morning for 10 to 15 minutes each day. It involves the whole team. We then run a team meeting once a fortnight for 60 minutes. We've got a team of seven. We've got seven in the team um. We run that meeting goes for 60 minutes and we have a range of different things that we talk about.

Speaker 2:

We've got a really clear structure on that. We run one-to-one team meetings sorry, one-to-one meetings with our team individually, so test and the team member where we go over their KPIs, their numbers, their goals, any obstacles that they've had. That goes for an hour once a month and that's just Tess and the team member for one whole hour. We run leadership meetings. So they go once a week, 60 minutes with us and the leadership team and then also a reception meeting. So us in the front of house, 30 minutes a week, where we go over all of the social media and all of the um tasks that need to be done for the week. So our meetings course deep dives this really beautifully. I love our meetings, course, I'm so proud of it, but it does go into detail and we also show video recordings of all of our meetings so you can actually see how it's done, how we hold our team accountable, how we get tasks set, our structure, like all of the things that we get the team to fill out beforehand everything.

Speaker 1:

Amazing. Plug plug plug yes.

Speaker 2:

Next one, I would say number four of things to change in your business would be client policies Having really clear expectations from your clients if they would like to be part of this business. I actually recently saw something from an industry mentor that advised people to remove their booking fees deposits I saw that one.

Speaker 1:

I know he's. Yeah, I mean yep, I saw that oh man it was.

Speaker 2:

That was terrible advice, like I mean, this is just like one opinion to another, but I was like, absolutely not. Um, having really clear policies in place, because if you have clear policies and you stick to them, it is going to weed out people who do not respect your industry and your business and, trust me, you don't want that person's money in your till. So having really clear policies in place that show what it involves to even just to make a commitment to the business If we want to set aside time for that person, we need a commitment from them. So it just shows, even just like the commitment level of what you're going to get working with this business. But having really clear client policies in place, this just sets a standard to be met by clients.

Speaker 2:

And like I just feel like it gives you high quality clients. So people often are like searching for a great clients, having client policies in place like booking deposits, cancellation fees, no show fees, um, really clear onboarding processes for your clients and what their follow-ups are like. It sets a standard to only be able to attract a great client yeah, I agree I don't think we need to touch that. No, what's the last one, my friend?

Speaker 1:

the fifth thing that someone could do today in their salon to change their business the last one, for me, is the first thing that we talk about with clients when we're working with them, when we start getting into the financial side, and it's the break-even oh, the break-even so I think that that is so important and the biggest game changer for us when we were establishing our business and taking it from being not profitable to profitable, but when we established the break-even and really working out how much it was costing us to stay open and to continue to stay open and to be able to do all the things that we want to do. Really getting clear on that number and what you need to be hitting each week just to keep your doors open a real game changer. And then, when you're feeling comfortable with that, potentially sharing that with your team so that they're clear on where they're working towards as well oh, it's imperative for the team to know the break even yeah, but it's something that is really uncomfortable for a lot of people.

Speaker 2:

A lot of people find it really uncomfortable. We found uncomfortable the first time we shared yeah our team found it really uncomfortable, even when we've shared it yeah, it's a big.

Speaker 1:

It can be a big, scary number. However, what this looks like is that we get really clear on what we're working towards and then targets, kpis, all of those things become so much easier because people know what they're working towards. When we don't really know what we're working towards, we can just kind of try and like lead anywhere really and just kind of like oh, it wasn't such a great week, but it doesn't matter, it's all fine If we know what we're actually working towards and we have that target, we know, okay, cool, we didn't quite get there, but we're only this much off or great, we've hit over it. That means we've got an extra X amount so that we can go and do more education or more of the things that are lighting us up or wanting to be bringing in to your salons and businesses. I think that that would be. That is one of the biggest things that we find is a real grand changer.

Speaker 2:

So, first of all, finding, getting correct, making sure that you are aware of your break-even and then, once you're aware, sharing that with your team so that they're aware of what they're working towards as well for anyone who I mean, I'm just gonna really like take it back to the roots, because we absolutely normalize, like not necessarily understanding things and not knowing things, and there's no such thing as a stupid question here at the conscious salon.

Speaker 2:

If you don't know what a break-even is, it's basically what it costs you every single week just to be open. So every expense, wages, rent, overhead, stock, tax, um rates, like literally every part of owning a business what it actually costs you to have your doors open before you make any profit. And I think this is really important because for such a like I mean tess and I always talk about the fact that we were 21 and 23 when we opened our business we didn't even know that you had to pay tax no, so it was a nice surprise we want to really normalize this, and it's one question that we always ask people when we're working with them for the first time do you understand the difference between turnover and profit?

Speaker 2:

do you know what a break-even is? Do you understand what that means? And there's like plenty of people have said no absolutely so it's really important to understand a break-even is, at minimum, what it costs you just to be open, and if you don't know that, you will constantly be on the hamster wheel trying to understand how to make more money and reaching for like a get quick, get rich quick, you know scheme of like, how do I make more money when you don't actually even know what your break even is?

Speaker 2:

Yeah, so understanding your break even, I'm going to take that a little step further as well and say, creating really clear money systems within your business. So we have really clear money systems in both our businesses. We have several accounts. This is what we teach at the conscious salon as well. We basically work out what our break-even is and then what our yearly break even is, and we create different money systems, so different accounts, and each week we put a certain amount of money into each of those accounts. This really helps us to like never feel stressed about money. So we have a savings account, we've got a tax account, we've got a super account, we've got, um, like a an annual leave and a sick leave account. So all of that money gets distributed into each of those accounts each week, so that when we pay like a forty thousand dollar tax bill, we don't have a stroke. It's just like that wasn't even our money to begin with. It had already gone off into that different money system.

Speaker 2:

So, tess, that really sums up the five things that you can do in your business. Just Just to recap.

Speaker 1:

We've got have meetings break even align team client policies, and then the final one was numbers and targets, and understanding what your numbers are. Track, track track.

Speaker 2:

There are five things that you can do today to change your business. We end every episode in gratitude. What are five things that you can do today to change your?

Speaker 1:

business Yay.

Speaker 2:

We end every episode in gratitude what are you grateful for?

Speaker 1:

I am grateful for, definitely the fact that we have done this work so that our business is now sitting at a point where it's able to be very successful and profitable and also super aligned. That's the biggest one for me. Profits one thing. Successful is one thing, but having a super aligned team for me is like all those things are super like important, but the fact that we have a team in there who have the same vision, who are like behind us and with us and creating it with us, I feel super grateful for that. So I'm really grateful that we learned how to do these things and now I've got the opportunity to share a tool with you. What about you, nikki?

Speaker 2:

I'm grateful that we get the opportunity to gift this knowledge to other people like we've invested so much time and energy and money into learning all these things a lot of like time and energy and money. Learning like learning through mistakes yeah, but I'm really grateful that we have the opportunity to be able to up level our industry because, at the end of the day, these five things, if you implement and change these five things in your business, and even if you have these things in place already, if you refine them, that's really important so like, even if you have these things in place okay, client policies do you actually stick to them?

Speaker 2:

100, every team member, every single time. So, refining these things, uh, it was really, really important. But I'm really grateful because I believe that all of these things are elevating our industry. Yeah, and I think even as an industry, we are starting to be so much more respected. Yeah, um, you know the hair and beauty industry as a whole and I just want to keep on that, because we have a beautiful industry and it should be respected and it should be seen as a really high-level industry.

Speaker 1:

Amen sister, how good.

Speaker 2:

Well, thank you, guys for joining us for today's episode of the Conscious Salon Podcast. Thank you, guys, stay conscious. Thanks so much for listening to this episode and hanging out with us today To hear more about our journey. Follow us on Instagram at the underscore conscious underscore salon If you're a shit speller, check the spelling of conscious or at a head hair underscore. Thank you so much for joining us today and we'll see you in the next episode.

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