The Conscious Salon
Do you discount your team / clients?
In the bustling world of hair salons, listen up as we address the hot topic of discounts and policies in our 'Hot Girl Hotline' segment – where fairness and firm boundaries take center stage. We spill the tea on why friends and family pay full price, and how this approach secures the salon's integrity. Then, we pull back the curtain on team policies, from stretching color appointments for that lived-in look, to balancing employee perks with the salon's financial wellbeing. Get the lowdown on the importance of clear communication and explore how we cultivate a culture of respect and honesty among our staff – essential ingredients for any thriving business.
To follow our journey:
Instagram @aheadhair_
@the_conscious_salon
This podcast has been produced and edited by Snappystreet Creative
In the bustling world of hair salons, listen up as we address the hot topic of discounts and policies in our 'Hot Girl Hotline' segment – where fairness and firm boundaries take center stage. We spill the tea on why friends and family pay full price, and how this approach secures the salon's integrity. Then, we pull back the curtain on team policies, from stretching color appointments for that lived-in look, to balancing employee perks with the salon's financial wellbeing. Get the lowdown on the importance of clear communication and explore how we cultivate a culture of respect and honesty among our staff – essential ingredients for any thriving business.
To follow our journey:
Instagram @aheadhair_
@the_conscious_salon
This podcast has been produced and edited by Snappystreet Creative
Here at the Conscious Salon, we acknowledge the traditional owners of the land in which we stand today, the Boon Wurrung people of the Kulin Nation. We pay our respects to the elders, past and present, and extend that respect to all Aboriginal and Torres Strait Islander people. Welcome to the Conscious Salon. Welcome back to the Conscious Salon podcast. G'day Tess, g'day, good day. How are you beautiful, wasn't it? Hope that like little bird. We just heard a bird chirping outside. I was gonna say twerp, but they don't twerp. And stunning, stunning morning.
Speaker 1:I mean, you did just wipe some dog poo off your shoe, but I'm just looking at the remnants. But you know there's no time for wiping off the full poo. We've got majority of it, absolutely. Yeah, some real ceo living. Um, tess, the week that was my friend. How's your week been? Yeah, busy. I'll say that it's been a busy old time. Um, I'm off to ellie beach tomorrow, which is very exciting. It's definitely had its um busy. I'm so busy preparing for my uh, my holiday.
Speaker 1:Well, you know, it's going with pretty much the entirety of Mick's family, so there's ten people originally going to be in one house, which is my sister-in-law's quite small apartment. Well, it's not a small apartment, it's quite a she's actually really like. Here's one for the girls and next level living she sorry babe, but I'll just say it had babies with someone that I'm not hugely fond of I'll put that nicely and she's got some beautiful children out of it. We're grateful for that. But she's now in her next level version of herself. She's gotten herself. He kicked his ass out the door and she's off doing her own thing, see ya, and now she's living in Her glow up like her. Just transformation within herself has been really epic and amazing. I feel very proud of her 100 she. She lit the world on fire and you know we're all sitting and clapping in the in the stands, especially me, standing ovation for me. Um, but she's got herself a nice new place, which I haven't seen yet, but I'm very excited to go up and see it. But, um, I do know that it's a unit.
Speaker 1:So putting seven adults and three children, her, you know which your mother-in-law was, um, I wouldn't say happy to do. She was insistent on doing oh yeah, she was confused when I was like I reckon we should book a house and she was like, why would you do that? She's like a chicken that likes all the hens. She just just wants everyone together all the time In the nest underneath her so she can put her wings over them 100%.
Speaker 1:When the first lockdown happened, I remember she said that she was going to send she's in the medical. Oh my God, what is it? Industry, yeah, medical cleaning stuff. Like you, get rid of the medical. I can't even remember what the word is, sorry, the medicine. Remember what the word is? Sorry, the medicine cleaners? Yeah, I'm like I can't remember. Anyway, she's in that, um, and she was like, oh, I can send down a truck and pretty much like, hide me and mick and talia in there and go back up to sail, which I was like, oh no, I'll probably just stay here and deal with my um depleting mental health. We're just gonna fully commit and go into it with all of melbourne. Oh, yes, good, but um, yeah, so no, that was.
Speaker 1:You know, she was a bit confused when I said I wanted to book an airbnb. So we've got the two houses. There was a bit of drama the early flights this morning, um, and of course, my mother-in-law, nazzy, always book, why? And I did just ask you how mick went, because mick and talia are two of the latest most chaotic people and I'm very aware that having solly and pete in my are two of the latest most chaotic people, and I'm very aware that having Solly and Pete in my house two of the equally most chaotic and late people, I imagine if we had them all together it would be hell on earth. It would be super fun though they're both very fun, like you know it would be great. I floated the idea to you years ago. I said let's buy a farm, we'll build two houses on it. We'll have a house for you, a house for you and your family, a house for me and my family. Yeah, pete will grow the veggies, mick will play the guitar to us and we'll just grow and, like, we'll raise our babies.
Speaker 1:You also mentioned this to nazi, who was fully on board and wanting to pretty much purchase the entire thing. She would, she would start a commune and I would like she could start a cult and I'd join. She does have that influence. But, um, you know they did, they did. You did ask how they went this morning. They were good. Gone by four probably wouldn't say 4, 30, I'd say maybe 4, 40, but they got on the plane, everything was good.
Speaker 1:Um, and bless nazi, she just, my mother-in-law is probably the most low maintenance person on the planet. So when she comes and stays with us, she won't even sleep in the bed, she'll just sleep on the couch, because you pretty much just like she curls up on the mat like a dog. She's like you know that, saying wherever I lay my hat, that's where my home is. She's the first person I've actually believed. So she literally will just like, curl up on the couch and fall asleep and that's that's her room. Um, and you know she just nothing ever phases her at all. So she's so low maintenance. Now I'm the opposite of that. I'm like incredibly high maintenance.
Speaker 1:I'm not high maintenance but I'm so stressed when I'm going anywhere that I will pack for like a month and even though answer me this honestly did you pack your diffuser? I didn't, actually I did. I have sprayed some nighttime oils, so I have a spray bottle, but just every time we go somewhere overnight, if we're checking into a hotel, she'll bring a diffuser, all the oils, an oil for any occasion or any emotion. Yeah, oh, it's ridiculous. Eight crystals might be there. They're. Yeah, oh, it's ridiculous. Eight crystals might be there. They're not this time, but it's. You know, that's not unheard of for me to do. She'll bring. I'll send her to the yoga mat. She'll bring six journals just to Do you actually remove the journal?
Speaker 1:I can't, because it's the first time. I've never, ever, hang on. Are you going without your journal? Yeah, I know, don't, don't, don't make it a thing, because my brain's just accepted that and now I'm like, oh my god, like where am I gonna go without my journal? It's only two days. I figure that I can just have a really good journal when I get home. But yeah, I can't look.
Speaker 1:I'll tell you why, nikki, because I don't have the luxury that I'm used to of having 30 kilos in. No, we didn't get that, it was just check-in. Seven kilos as well, only which. You know, that is like that's a day. That's me going to the salon. I take seven kilos, that's not a lie.
Speaker 1:People see me coming in. I come in with bags of plenty, always like clanging your keys against your drink bottle. The two kilo, like the two kilos alone on my drink bottle, also won't be coming with me. My bloody, um, what's the thing when you have the, the comfort drink bottle, the emotional drink bottle? Yeah, that's gone, can't, can't afford it. Two and a half kilos. That one is. That's gone. She's taking a pump bottle on. I will be that better not be counted as check-in anyway.
Speaker 1:I've already upgraded to the 14 kilos. It's such a stupid way that they do it, though, anyway, I can't. They're so fussy and they do have the scale. So this morning three out of the four check-in bags were all over, so that's 60 bucks a pop that they had to pay. And then, uh, yeah, no, mick sent me a couple of things that he needs me to bring too.
Speaker 1:So, yeah, the journal popped herself back out this morning. Wow, I never thought I'd see you today, I know. And even the shoes, I mean, I've taken three pairs, but I've been here for two nights. Ridiculous, ridiculous, yeah, anyway, well, my friend, have a great time. We'll see how it goes. We'll let you know next time.
Speaker 1:I am anticipating getting the the fee. Obviously, I've already done it, but, um, done the excess. But yeah, we'll see how it goes. How dumb's that, though. They don't let you just have.
Speaker 1:So I've upgraded to 14 kilos, but you can't just all put it in one bag, which is what I thought it was. You have to. You have to distribute it between two bags one big, like normal check-in size bag, and then one smaller bag, and the bigger one can only be 10 and a half max and the smaller one can only be three and a half. Why would that matter, I don't know. So they can't put it up because it's too heavy. I'll put it up myself. I don't need help anyway. You can write a letter to jet. I'll tell you what, though.
Speaker 1:I did get some tips from allison p this morning. So mom said oh yeah, no, I know what. What. What I do with jet star is that I was like if you really want to fuck this up, oh yeah she, she really gave me some tips. She said put on as many pieces of the clothing as possible, which first of all, I was like I feel like you'd look like chanler from friends when he's where, or is it joey? Joey comes in wearing like could I be wearing any more clothes? Uh, so I was like oh yeah, probably wouldn't do that, um, but mom says she normally puts on like a huge puffer jacket, but you're going to a tropical, like tropical place. I was like okay, cool. And then she says she just smuggles things down her front. She said they definitely know, but they'll never challenge it.
Speaker 1:This is how people get wealthy, because they like wrought the system. Mum and dad aren't short of a quid. Why wouldn't they just pay for upgrade the excess? Because you're probably similar to Nassie. It's just like they want fast, impatient, impatient, impatient, go, go, go. Let's make the most of every minute I get it, but also I don't like to stress myself out and this has been a stressful and yep, nikki, we're just on the nine minutes of my week that was Haven't even touched on the week I won't. That's just been the last 24 hours of an absolute circus of my mind, trying to work out what to bring when I'm only allowed a restricted amount and I can't check it in.
Speaker 1:Also, miklos, I will, I promise I'm finishing. I guess we don't need to know how much, miklos. No, we do, because you've got a new family member that I definitely want to talk about. Don't roll your eyes. How rude, anyway, miklos's cut blade that he like treatments is bit for anyone that doesn't know my boy. He took that on, carry on, yeah, what an idiot. I don't think you take a tweezer anymore. He was pissed about losing that's like a $200, like beard blade, isn't it funny, though, every time I go through airport security like here's a funny thing, like I'm not into drugs, have never been into drugs my comments are surprised, but drugs are not my thing.
Speaker 1:But every, every time I go through, I took Nikki's half, I went the opposite way. But every time I go through airport security I'm like, fuck it, did I go through heroin? I'm like, did I accidentally pack my meth? I genuinely do. I'm like, oh shit, my pipe. I think it's in my carry-on. Oh no, I'm back to my, my check-in.
Speaker 1:Um, but look, it has been a big week. Um, I do that too with the. Um, when you get the breath, I was like, did I have a drink today? 100? I drink like once a month, but you know why? It's because someone told me once that you can, but when we were like 18 and on our peas, if you had a cherry ripe, cherry ripe, oh yeah, yeah, I don't know, it's actually a thing, but I don't know. Anyway, my week's been great.
Speaker 1:Um, I've been a little under the weather actually. Um, it's, I was a bit sick, a bit crook, uh, during the week shout out to rachel mann who gave me the sickness. Absolutely, I conducted my own like contact tracing and I was like rachel was sneezing and coughing all over my. It was just some. No, no, oh, my god, it's just a cold. It was just a cold and I knew that rachel and I shouldn't have made out last week. But here we are. It's a risky run. I mean, I didn't get it from the makeout. I never get any of that stuff. I don't know I've got this, but, um, no, it's been. Um, it's been good, it's been good.
Speaker 1:We had, uh, a beautiful week, uh, but let's just get into it. Okay, tell your new family member, she's such a beautiful addition. Oh, I got a chicken for mother's day. I eat chicken. You got the chicken, so I got everyone.
Speaker 1:Get out your mobiles. If you're driving, pull over into a safe spot and then whip out your mobile and I want you to google lavender chicken. Over into a safe spot and then whip out your mobile and I want you to Google lavender chicken. So it's like you guys know the color of a blue staffy, how they're like this beautiful silver gray, like gunmetal gray. I got a chicken in the same color. I've never seen anything like it before. She knows you're talking about it. Here she comes. She's just outside the window now. She's literally walking up now. Literally, we've named her nikki chicken. My son named her nikki chicken because she's got the literally the exact hair color that I have. Literally nikki in chicken form. It's me and a chicken. But yes, that was my mother's day gift.
Speaker 1:We did try and get audrey happening. We thought that was. We thought audrey was good, but no, nikki chicken into that. Yeah, but um. But yeah, she's already doing my head and she's like why? Oh, she's escaped a few times. She's laid no eggs, like she's just joining the rest of them with just being a headache and very little exchange between us.
Speaker 1:But, Tess, we run a little segment around here what's it? Called hot girl hotline. So, for anyone who's new around here, we run a little segment called hot girl hotline. We ask you for your troubles, your woes, your business blues. We put a little questions box up on instagram each week and we ask you to your troubles, your woes, your business blues. We put a little questions box up on Instagram each week and we ask you to hit us with your business questions and then we answer them on the podcast.
Speaker 1:So, tess, what's today's listener question? Alrighty, today's question is what's your process around staff services and product discounts, or discounts in general. I'd really love your insights, please. Great question, stunning. Oh my God. I feel like I've never heard anyone talking about this and we need to talk about it because, as an industry, I see some like really warped ways of doing this. So we'll start by saying what our process is and what we have implemented in our salon.
Speaker 1:So we don't have any discounts for any clients at all throughout our whole salon. We don't do a seniors, students, uh, like. We never do flash sales. We don't do any discounting. No family, no friends. So if our family or our friends come into our salon, they pay full price.
Speaker 1:There are two people who don't pay for anything in our salon mom and dad. Sorry, they don't pay for services. Yeah, so our parents both our boyfriends have dreadlocks so they don't use our services, but mom and dad don't pay for services. And the kids and the kids but I kind of do that. I mean, yeah, I don't have it, they're not. They're not the most looked after clients. They get a haircut once a year.
Speaker 1:My son gets a perm every eight weeks. He literally never lets me touch his hair. He lets me wash it and that's about it. Anyway, we're getting sidetracked. So mum and dad don't pay for services. They've had our backs since day one and we've always had them on tick and they've always been amazing to us. Mum does sing for us up with those. She makes a couple of batches of rum balls for the clients every week because we have homemade treats in our salon.
Speaker 1:But, um, dad does nothing. No, he's there for vibe. I mean, I always have to remind people who he is when he comes up and he's like, that looks terrific. He does. He'll walk up to clients just say you, he looks great. Yeah, um, we're like dad. We haven't seen them yet.
Speaker 1:Yeah, um, but mom and dad don't pay for anything at all. No, every other, just their hair. They pay full price for their products. Yes, sorry, we'll get to that. So services, they pay nothing. They get their hair done every I don't know however often and test looks after them.
Speaker 1:Our team don't look after. Yes, so which I'll just like to touch on quickly, greg, if you're listening. I didn't appreciate the. And Tess looks after them. Our team don't look after them. So, which I'll just like to touch on quickly. Greg, if you're listening, I didn't appreciate the text message to the cell on phone the other day that said Greg Pollock appointment, please. Hi Dad, could you please contact me privately. He sent that to the work phone. I was like what a power move to send that Greg Pollock appointment. Okay, cool, yeah, I shouldn't have even said please, it's an appointment. I mean, you know I'm all for direct. That was direct. Oh no, I was like no, dad, cool, flex Delete.
Speaker 1:But we have so in terms of discounting, we do not discount any family, any friends. So, in terms of discounting, we do not discount any family, any friends. You know my mother-in-law pays as a regular client, my sister-in-law, you know, any of our mates, our best friends, everyone pays full price and this is a boundary that we originally, when we first opened all of our family and friends, we gave 20% discount to on products and services. And a few years in, we obviously got a mentor and she was like absolutely not for discounts. And we ended up removing all the discounts and contacting all of our family and friends and basically saying, if you want to come to us, we love you, thank you for supporting us. However, um, we're removing all discounts and you'll just be paying regular price and that was fine. But even just the expectation that we need to discount family and friends needs to go in the bin. So no discounting at all for us.
Speaker 1:Our team get a 20 discount off products, so they have 20 off their all of their products and they have their services for free. However, we have a really strict process around this, because I think this is what we see a lot of time when we take on one-on-one clients. They're like oh you know, it was quiet, so this team member did this team member's hair. And if you've got two team members who are both in work time getting paid to have their hair done or do each other's hair and then there's two other team members who are servicing clients at that same time, it sets a really unfair standard. So we used to have the same thing and we completely changed things up.
Speaker 1:Yeah, so we host a hair night every eight weeks, since it's very good, well, we do. We host a hair night every eight weeks and our team um on a wednesday. They finish at four o'clock, hair night starts at four o'clock, um, and basically all of the team are invited. If they want to, they can have completely complimentary services. So Tess and I absorb the company absorbs the cost for their services and they can have whatever they want done and then we do that every eight weeks. It's not compulsory this week, actually, yeah, I'm stoked, can't wait. Um, it's not compulsory.
Speaker 1:The girls can come or not come and it's in their own time, so it's not in paid work time. If they want to come in and have their hair done, they all do each other's hair. Sometimes they order food um, smash it out, have the hair done. Because the reality is, if you've got team that are on the floor either doing hair in work time as I said, really unfair standard but the flip side of that is if your team never get the opportunity to get their hair done, they're walking around, not as a great advertisement for you when they're in the salon. Yeah, you know, we want them to feel really good and have their hair done as well. Absolutely, so we're super strict on that. No one gets their hair done outside of those time frames. The girls can't take color home or anything like that and do their own color. It's like if you come to hair night, great, if you don't, then up to you. Yeah, and that's a strict boundary that we've always had in place.
Speaker 1:What do you think about this? I mean, obviously I'm a fan of it? Um, I, we do. Yeah, the only extenuating circumstance sometimes we have is if, well, it's never changed. But if, um they're going to like a wedding or an event or something, they want to come in and have their hair blow-dried, they can do that, but they're paying again, full price. It's not a um discounted offering, um, which often they're happy to do as well. Um, I think it's not a discounted offering, which often they're happy to do as well.
Speaker 1:I think it's really a great thing. It's created a really fair and like consistent standard in the salon. You know, for us the biggest thing is removing hierarchy and creating complete fairness within our team and a real collaboration and community experience, not just for clients but also for our team. And so for us, with having this in place, it really does create consistency again, because every eight weeks that people are coming in. We used to do it every six weeks, but um, most of our girls have got, you know, very lived in colors and um don't need a lot of maintenance is what we specialize in Um. So you know, we stretched it back out to eight weeks, um, and it is. It's really up to everyone whether or not they want to be there or not um, and I think that's what really works well. With creating that it becomes a bit more of a fun thing rather than a chore um. It's a really beautiful experience in there. We all kind of like have fun.
Speaker 1:The girls get excited about what they're going to be doing. They start talking about it in the lead up, like what are you going to do, what are you thinking, what do you know um? Even this week I've heard lots of conversations around what they're wanting to do, what they want to have done um, so I think that's really lovely as well. I think it does create just really clear um expectations, really clear um boundaries and standards and, again, really clear fairness around with how it's going to be operating and running um. I also think it puts a level of respect in there, because sometimes it can be really easy and those who like employees listen to this. I know a lot of team members of our private clients listen to this potty. It's also that even though the obviously the company is absorbing the cost, it's still a big outlay, like for us to have six people get a cut and color done, and like a big color it can be upwards of, you know, 300 bucks worth of product. So it is still a big outlay that someone somewhere is absorbing that cost.
Speaker 1:But I think sometimes for me, certainly when I was employed, I didn't even factor that in that if I've never worked in a, actually I've never worked in a salon where we didn't have to pay for our services, so we would pay for our services but get a 20 discount and they had to be done outside of work time still. So we paid for all of our services at the previous salon that I worked in and that was fine um, but I didn't even factor in the idea of like, whose product am I using? Yeah, who's like? I was just like, well, I should get this, cause I work here, and like it's already here the product. That's how I thought it was. Just like I'm entitled to this. Yeah, I think that, especially like I think back to when I was working in my old salon, I just was like, yeah, cool, like this is no big deal, I'll just take this, I'll take, take this, I'll take this, or I'll get this, I'll get this, I'll get this, and I think with it you just don't have the um understanding of what that actually looks like and costs and how that breaks down to each um business owner and salon, like as an entirety, that someone's actually paying for that product.
Speaker 1:Yeah, similarly with how we run things with discounts on products. As nikki said, we don't really do any flash sales. We have like one birthday sale a year and otherwise our products are um. You know we don't discount products and then we uh with our team. It's only 20, it's 20 for them, but for them alone, so not that extended if they're buying mom shampoo or anything like. Yeah, that's important to note as well. Yeah, it's not um and it's a real honesty system with that and we make it really clear and explain why we have this in place.
Speaker 1:Being small businesses, you know it's really important to when you communicate clearly with your team what that looks like and what that, if you involve your team in and I know not everyone is going to love this, but we're very big believers in sharing and you know obviously not every single detail of the business, but you know we share things like break even with our team. We share things like um, the cost of um, stock, all those sort of everything. Yeah, so that they're aware as to what it looks like. So 20 is still a really decent discount. That's not something to just you know, um see as as a nothing, but it definitely is, yeah, an honesty system.
Speaker 1:And also our girls really care about their kpis, like they really care about their commissions, so they're not going to be putting through you know auntie enid's shampoo exactly for a discounted rate anyway. So, and they do like, when it's for them, they put them under their own cards and then a lot of their friends and family partners, whoever, have either got their own cards or they charge it at full price and will just say like I've got this shampoo, it's for my mom or it's for this or whoever. And it is something that's really important because not only do they value the products that they're using, they also value the business and they value their own targets and kpis as well and like having respect for that. There's no sneakiness or, um, not that they're a sneaky crew, but because they have so much respect for what they're doing and how they're showing up, it just makes it so much easier. So there's nothing there that feels like it's not just kind of. Yeah, you know, I definitely was doing sneaky stuff when I was younger and didn't have the respect or understanding, and it's only through learning about it now and if I had been aware of what that was actually doing to a business or to my business owners, I would definitely have done differently. Yeah, for sure, for sure.
Speaker 1:I think it is something that's really important, the more that you communicate and break these things down, because your team will only go with what um they're told. So if you are clear with communication with them, explaining why you know this, this is the discount um you know, offering that we have for team only this is extended to you if you're buying stuff for your family, friends, partners, whoever, it will be at full price. Uh, we do. You just got to break it down and then they'll be understanding and clear on it. Any questions and then they can ask questions on it. And I think the biggest thing that happens with these things is that there's no clear communication, so team don't really understand what's happening. So then they just think that it's not fair or it's, you know, not balanced or anything like that. If we break it down and we have a really clear communication around it and we create a really clear process and policy around it, team will really be grateful for it. I agree. I think it's the lack of like.
Speaker 1:We do hear about this a lot in um in the industry, about you know, like my team is abusing this, or I walked in the other day and so-and-so is doing each other's hair and, um, you know, this person's buying products for this person, or whatever. But I think the really common denominator here is the first question we always ask is have you had a conversation about what the expectation is around this? Oh no, you haven't. Okay, so at the moment, you're expecting your team to read minds. They won't be doing it with malicious intent, they're doing it just because they don't know otherwise. So, sitting them down, as you said, and having a really clear conversation, setting some really clear boundaries, this is the process. This is our policy that we've got in place. This is what's happening, moving forward.
Speaker 1:Does anyone need any clarification around that exactly? And I think it is one of those things I remember saying the same thing, like when I would be like free and someone else was free. I'd be like, oh, I'll do their hair because you know I'm free and it's better than doing someone's hair than no one's hair, and it will be like I'm learning or I'm you know. You know at least looking like I've got a client, which makes sense, makes sense. But, as we said, as we've now learned what that does to other team members who are actually working and, you know, not getting that same experience, yeah, that's not fair on them.
Speaker 1:So, and for us, a big value for hours at a head is, and in conscious, is, um, equality. So we really want everyone to have a really safe and equal experience when they're working with us and and we want their. You know, as much as we focus on our client experience, we really focus on our team's experience while they're working with us. So for us, we want to set a standard that everyone is equal, everyone gets the same opportunities, and we don't ever want team members to feel like, you know, they're sitting there looking at other team members who are getting a cut and blow dry done or a cut and color done, um, while they're working on clients, and we could be doing something to level up education wise, or we could be, um, you know, training each other, collaborating different ways, creating social media so many different things to be done.
Speaker 1:Absolutely, I think it's going to be really good and if this is like reigning true for you, you start thinking like, oh you, you know, I need to put some of these policies or procedures or things in place where I want to change the ones that I've currently got in place. What better time than now Really review it? What feels good for you? What are you really comfortable with? How are you going to change this and how are you going to communicate this to your team? I want to extend this one step. Anyone who is stuck with this and doesn't know where to start, dm us on Instagram. I'm going to send you out a copy of our policy around this. We're good to do that. I want to change this for the industry because it's an issue in our industry. I'll send you a copy of our policy around this If you want it. Dm us on Instagram when this episode comes out, when you listen to it, and I will send you a copy of our one. So you've got some bones to work. From beautiful, beautiful tessa.
Speaker 1:We end every episode in gratitude. What are you grateful for and why is it me? Uh, yeah, you, of course. Uh, also grateful for your turn first. Hang on, I'm trying to think my gosh.
Speaker 1:I'm grateful for the opportunity to talk about this because I think this needs to change for the industry. It really does. I think that you know, every time there's an issue within our businesses, we always have to look at ourselves first and what we're doing or not doing to contribute or to not make something clear enough. Um, and I'm really grateful to be able to talk about this because I think a lot of businesses haven't explored they've got so many policies in place and they don't have a policy around this and it's not clear enough. So I'm grateful to talk about it and I'm really grateful that a lot of businesses will change their practices so that they have more equality, more fairness and more structure around this. Yeah, I echo that. I'm really grateful that we've got this in our team and in our sorry, in our salon with our team, because I think it does create really clear. I just I love having processes and things that create structure because I feel like it creates a really seamless experience for everyone and for me. I'm so grateful that we have this in where there's that fairness all around. There's no hierarchy around, there's no hierarchy. There's no um, yeah, no, nothing that kind of keeps people like feeling um, any resentment or we try and keep it very small, if there is, and work through it very quickly. So I'm really grateful we have that there and it's a very clear, open and fair process. Beautiful, not touching that.
Speaker 1:Signing off off to early beach, we go another margarita by the pool. Thanks very much. Yep, that's us. Thank you so much for listening to another episode of the conscious salon podcast. Thank you, guys, stay conscious. Thanks so much for listening to this episode and hanging out with us today to hear more about our journey. Follow us on instagram at b underscore conscious, underscore salon. If you're a shit speller, check the spelling of conscious. Or at a head hair underscore. Thank you so much for joining us today and we'll see you in the next episode.