The Conscious Salon
Is it quiet in your salon this week?
We delve into personal journeys that reveal the importance of acknowledging the abundance that surrounds us, and how a mindset of gratitude can elevate a business from standard to exceptional.
As we respond to a listener's pressing question on client attraction, we uncover the profound impact that genuine client care has on loyalty and business growth. Rather than succumbing to the relentless 'hustle' culture, we discuss cultivating deep connections with existing clients, which can lead to a thriving word-of-mouth referral system. This episode isn't just a conversation; it's a celebration of the cultural practices that teach us to honour every transaction and the abundance mentality that can turn every challenge into a chance for prosperity and success. Join us for an inspiring journey through the heart of the salon world, where every treatment is more than a service—it's an experience.
To follow our journey:
Instagram @aheadhair_
@the_conscious_salon
This podcast has been produced and edited by Snappystreet Creative
We delve into personal journeys that reveal the importance of acknowledging the abundance that surrounds us, and how a mindset of gratitude can elevate a business from standard to exceptional.
As we respond to a listener's pressing question on client attraction, we uncover the profound impact that genuine client care has on loyalty and business growth. Rather than succumbing to the relentless 'hustle' culture, we discuss cultivating deep connections with existing clients, which can lead to a thriving word-of-mouth referral system. This episode isn't just a conversation; it's a celebration of the cultural practices that teach us to honour every transaction and the abundance mentality that can turn every challenge into a chance for prosperity and success. Join us for an inspiring journey through the heart of the salon world, where every treatment is more than a service—it's an experience.
To follow our journey:
Instagram @aheadhair_
@the_conscious_salon
This podcast has been produced and edited by Snappystreet Creative
Here at the Conscious Salon, we acknowledge the traditional owners of the land in which we stand today, the Boon Wurrung people of the Kulin Nation. We pay our respects to the elders, past and present, and extend that respect to all Aboriginal and Torres Strait Islander people.
Speaker 2:Welcome to the Conscious Salon. Welcome back to the Conscious Salon've been holding my mic.
Speaker 1:Mate, bloody hell. Normally give me a little warning we don't mess around here.
Speaker 2:Ready or not, here we go absolutely uh but we're back with a lovely episode of the conscious salon podcast, tess, how's your week been the week that was?
Speaker 1:it was great we had a little trip up to benders spend bendigo went on a bender yeah, went on a bender and bendy didn't. Actually, no, not this time, wasn't it?
Speaker 2:uh, we did go to bendigo. We went up for a week to run a team development day for pearl and sage. A lovely crew at pearl and sage, yeah shout out, guys. Thank, you for right to rach and clint for having us.
Speaker 1:It was a beautiful day. It was beautiful day, it was, it was all based around teamwork, which was really amazing, so we wanted to.
Speaker 2:Whenever we're running a personal development day, a team development day, um, which we have accessible for our private clients, um, so our private clients all get a team development day with us once a year. We travel up to their clinical salon and we always ask the owner of the salon or the founder of the business what their, what their, they think that their team needs at the moment, so what they're wanting to get out of the day and what their objective is for the day and what their team they feel like their team is uh needs to strengthen at the moment and we really wanted to lean into teamwork for the pearl and sage team, so we did run a great day.
Speaker 2:It was really good.
Speaker 1:I feel like we absolutely nailed the brief. Yep, I mean, we all love a self review. We'd all love to be our own critics, wouldn't we? So, yeah, it was a terrific day, 10 out of 10,. I heard the rumors.
Speaker 2:Yes, no it was really good, but I love working with that team. They're beautiful and they're so self-aware and they're so willing to work on themselves and they're. I love working with that team. They're beautiful and they're so um self-aware and they're so willing to work on themselves and they're so committed to the team and each other it was a beautiful day.
Speaker 1:I just I love that team. It was a great, great day, really good. I really enjoyed the morning as well in the man household. Especially um allegra was really bringing the vibes with the um speakers and the like doof music. Early on we had some dancing we had some fun.
Speaker 2:She was playing a lot of music that I'd never heard before, but neither I mean it started off quite nice.
Speaker 2:It was beautiful, acoustic it was beautiful and then we went into um let's bring the vibe yeah, we did go into like bush very quickly yeah, but it was a lovely time always nice to go down to bendigo and then I actually ran a session the next day um with the leadership girls at Pearl and Sage and we just were refining a few processes and, um, changing up a few you you headed off back to Melbourne by that point well, yeah, some what some of us had to man the ship back in Melbourne.
Speaker 1:I was back at ahead the next morning. It was a good time, nikki yeah, failing to mention that she had a whole like day of facials and treatments as well.
Speaker 2:I just thought while I was there. I was like I may as well put myself on the treatment bed.
Speaker 1:She's like, yeah, we'll run this meeting in the um while I'm getting a brow lamination. I think, yeah, a brow lam lash lift. I have the laser the head. You look great, do you?
Speaker 2:know what, though I don't know what it is about their laser machine, but their laser machine gives me like completely different results.
Speaker 1:Rachel marne's just answer the just said it's a Marco. No, it's a Marco. Oh, it's a Marco. Yeah, that wouldn't be appropriate.
Speaker 2:But yeah, I don't know what it is with their laser machine, but they get like different results than any other laser I've ever had, like such better results. So shout out to them If anyone lives in the Bendigo or surrounding suburbs laser and skin treatments. So tess, let's get straight on into it, my friend we run a little segment around here. What's it called?
Speaker 2:hot girl hotline so for anyone new around here, we run a segment each week. It's called hot girl hotline. We put up questions box on instagram and ask you for your troubles, your woes, your business blues, whatever is keeping you up at night in your business? Tess. Today's list of question is my salon's really quiet.
Speaker 1:I would love ideas on how to get more bums on seats. I'm going to start with this because I'm going to jump in. Quite often when we have gaps in our books, we automatically start thinking that we need to bring in more clients, we need to have more people in the door, and we start going into a real lack mindset of thinking that we don't have enough already or we don't have the gratitude for what's already or the opportunity I might say that we already have sitting in our salons or clinics, and I see this play out time and time again where people get really panicked when they start having gaps rather than seeing potential opportunities that are already sitting there for them, for them to be able to really maximize that. What do you think on this?
Speaker 2:I totally agree. We had this that came up uh the last couple of weeks with our private clients of some of our clients coming forward and like I really want to normalize this conversation. So I'm not throwing anyone under the bus at all, I'm just like using this as an opportunity this happens in our salon as well.
Speaker 1:We have this is shocker.
Speaker 2:We have quiet weeks sometimes too yeah whatever you guys are going through, we're going through it as well. Yeah, so it's unnatural to think, or what's the word? It's unrealistic to think that your business is going to be fully booked all day, every day, and we run a quite a fully booked business. Our business is usually at capacity at most times, but it's unrealistic to think that that's all day, every day. So we still have moments where we're like, oh geez, that day's been wiped out, or that week's gappy, um, but the mentality that we once had around, we need to fill those gaps.
Speaker 2:We have completely changed to be a much more conscious way of thinking so as Tess said, the phrase bums on seats is something that we heard a lot, even when we first started mentorship. You know, 10 years ago we heard that phrase a lot. We need more bums on seats, it's a real hustle mentality.
Speaker 2:Yes, a real hustle mentality, and we do things completely differently at the Conscious Salon. So we absolutely normalize. There are seasons where you know you need to dedicate time and energy and put your head down and bum up into getting your business where it needs to be, and it depends on your circumstances. However, what we do at ahead and what we teach in the conscious salon is to move away from the mentality that more clients equals more money. So we'll get into praccy teas in a minute, because I want to like really be able to give this person some really practical things. But I think that, for what this person needs more than anything is to adjust and change their mindset, which doesn't happen overnight. But if you look at it this way, on one hand you know scenario one you can have 10 gaps and you can fill 10 gaps with 10 $50 haircuts I'm just going to use like round numbers.
Speaker 2:I know there's probably no one out there that charges only $50 for a haircut anymore, but I'm just going to use it for round numbers sake. Let's say you're going to charge people $50 for a haircut and you've got 10 gaps to fill, and you're going to fill 10 half an hour spots with $50 haircuts. What we focus on with those gaps is either upskilling or education.
Speaker 2:That's going to give us more sustainable results long-term in our business and better results, and what we focus on is okay, great.
Speaker 2:I've got four haircuts booked in today that are $100 each.
Speaker 2:With those four people, I'm really going to deep dive with them on the problems that they're currently facing with their hair and then from there, what I'm going to do is I'm going to focus on solutions that I can offer them to help with the problems that they're currently facing with their hair, and I'm really going to listen to them because I've got the time and the space and the capacity to be able to deep dive with them today.
Speaker 2:I'm going to listen to them because I've got the time and the space and the capacity to be able to deep dive with them today. I'm going to listen to them and from there, I'm going to help them with their hair care. And what can happen from this is if you have someone that comes in and says my hair's feeling really dry and all of a sudden, that haircut's gone from a hundred dollar haircut to being talking this person through, offering them a treatment you know, potentially a 40 upgrade for them to have a treatment and to help with their dryness. And then you set them up on a full hair care routine that includes a shampoo, a mask and a heat protectant, so that hundred100 haircut has now turned into like a $200 to $250 service.
Speaker 2:But you're not working harder to squeeze people in every 30 minutes in order to, you know, get more money through your doors or more bums on seats, or however you want to refer to it really. The other scenario is you're just doing your job really consciously, so, rather than focusing on hustle, hustle, hustle, I've got. More people equals more money, if you actually zone into becoming a genius in your area and in your um field.
Speaker 2:if you zone in on becoming the most educated version of yourself that you possibly can and you have a mission every single day when you stand behind the chair or you've got a client on the bed. If you zone into your mission of I want to help people with their hair or with their skin and I'm going to offer them solutions to their problems Money will effortlessly flow to you because you're not focused on.
Speaker 1:I need more people, more money, more bums on seats, more, more, more it's not quantity, we're focusing on quality and actually consciously solving people's problems, and if you have that mentality, it becomes so much easier to make money like so much easier I think with that as well, we have a real um focus in our salon to really nurture and appreciate and take care of the clients that we have, and anyone else that comes through the door is a bonus. But that really changed for us. Nikki and I would constantly kind of hustle, hustle, hustle in the early days of wanting to get more, more, more and really wanting to. You know it was never enough. Always needed more clients and more, more, more, more.
Speaker 1:And when we change that focus to start really taking care and nurturing the clients that we have and giving them a really exceptional experience consistently, not just one great experience, you know, one week because we have the time then the next time we've squished too many appointments in so we've got to keep it rushed but really consciously spent like doing that process again and again and again of really supporting people to love the hair that they have and take care of it and be really educated on how best to look after it and what you know.
Speaker 1:Creating that like really, really, really giving clients 100. And giving clients 100 does not just mean nailing their hair, means educating them so they really understand how to take care of it, means making really conscious plans with how, when you're going to be seeing them next, what they need to be doing next in their step in their process to have the hair of their dreams. It's really going through and finding problems and solutions and really nurturing your client. Because if you are spending time really watering that client like it's a plant, it's going to grow really beautifully. If you are just giving 50% or just doing great hair, and it's going to continue, especially if you're like churning through them.
Speaker 2:If your mentality is moving door, yeah, you're just like. I've just got to work twice as fast, twice as hard, with twice as many people.
Speaker 1:Yep, and who wants to work like that? Like I sure don't, I'd much rather work on.
Speaker 2:Who wants to be a client of someone like that? Like that's just heck yeah.
Speaker 1:And I think it's so beautiful when you get to Really nurture and take care of the clients that you do have and really give them 100%, not just 50%, not just a great service of whatever you're providing, but really like supporting them with what they're needing. If they've got problems, finding solutions Really making it clear, like a plan for them, Really giving them that care factor, Really like devoting time to them to nurture and to really like support. Support them what that's going to do. You just don't have to hustle for it. And naturally word starts getting out that you guys have got a point of difference and people want to cut because that client that feels 100% supported and looked after. And then they listen to their girlfriend who's like? I had my hair done, I didn't like it. Or I have my eyebrows done, they're thin.
Speaker 1:If they're feeling really nurtured, they're not going to sit there and go oh, that sucks. They're going to go, come and say Nikki, she's amazing, She'll take care of you, she does this. They become your biggest cheerleaders. So you don't even have to put yourself out there. You don't need to spend, you know, hundreds to thousands of dollars on advertising and sponsored posts and this and that and the other or totally. You don't have to be hustling of, like you know, creating loyalty programs or all of those things. Just you don't need to do, and we haven't done those things for such a long time I couldn't.
Speaker 2:I think we have done like sponsored posts. We have not done in like, like paid marketing. I'm just to be honest paid marketing we haven't done in over eight years oh no, I think we did one.
Speaker 1:We did something I can't remember it was, but it was like five years ago. I do remember there being one, really, yeah, and then it was. We haven't done it, but it's been years, years and years and years, because the reason for this now is that we don't need to focus on these like we really. We don't need to just go and, you know, hope that we fall upon. We create a great deal that everyone's going to really want to jump in and take advantage of. Well, I feel like for so many people they're constantly.
Speaker 2:So many business owners they're constantly looking for. What is the secret answer that's going to get me of an abundance of clients?
Speaker 2:yeah, and the answer, my friends, is to stop focusing on getting more and more and more clients and start looking after the ones that you actually have yeah and it can be really confusing because so there are so many like marketing courses out there, there are so many like we'll guarantee you to get 100 clients and you know, get into this way of doing things where it's just like more clients, more clients, more clients, more clients, and like people putting out programs to guarantee you to have this amount of bums on seats yeah, or this amount of revenue that will come back to you and when we actually pull it apart and look at the numbers, we're like, okay, cool, out of that 100 clients that you got, how many of them were really great a grade clients?
Speaker 2:yeah, 100 because while you were doing all that hustle mentality, mentality to attract a hundred you know kind of rubbish clients, what you could have been doing is looking after and giving a hundred percent to the people who are already in your business who have the potential to be a great clients or already are a great client waiting to be looked after.
Speaker 1:Absolutely.
Speaker 2:Absolutely, oh my gosh, and it can be so confusing, though.
Speaker 1:Yeah, I, I definitely agree with that and I think we're really taught that and especially like we hear this play out again and again and again, like you know, offering, should I do a sale, should I do a discount, should and look, sometimes these things have purpose sometimes. And same with sponsored posts. Sometimes you need to get your stuff out there. I 100 understand that we're in a position where we've got a pretty um established business with a really established clientele of align and dream clients for us because we've focused on giving a hundred percent yes to our clients for the past.
Speaker 2:What eight years we've given like a hundred percent and we made our service and our client journey exceptional so people don't just walk away and be like.
Speaker 1:I recommend you, they're like, I insist that you go here, yes and I remember learning from my first mentor, um, she had a process called the love process and I remember when I first heard it I was like I don't know about that, like that just sounds, like I don't. I don't want to like love my clients, like I love them, but like I don't want to like actually love them because I thought it meant like I'd have to say to them like I love you, whereas now I can do that very freely and openly because I'm so grateful for them and have such a deep connection. But at the time when I was learning it, I was like this is stupid and people are going to hear this and be like, oh, I don't know about this, or like you know it's. People are not going to like necessarily agree with this or like be like great, I'm going to go in and like really show my clients love. But what changed in that was that she wasn't saying we needed to go and tell our clients that we love them. We needed to show love to them by supporting them to be able to really enjoy and appreciate what we're doing like our craft, but also how they can feel about themselves when they go home, because nine times out of ten people are having like a bad. How many often do we hear the thing bad hair day? Or people like feeling really shit about themselves because they've got bad hair or bad eyebrows or bad like.
Speaker 1:The things that we in our industry we are gifted to work on is like one of the biggest things that people attribute to like feeling good and looking good, and when we have the opportunity to teach them to really love it and embrace it and feel even better about it, we should be taking that with both hands, not just trying to get more and more and hope that people come to us because we're good at foiling or good at doing eyebrows or good at doing lash lists or whatever that just becomes a bonus of it but when we can really support them to love how they feel outside of the salon and the clinic. That's where the real secret sauce is, because, realistically, my goal for all of my clients and I still work on the floor when I'm working on my clients I want them to like not love their hair for no more than a week, and it's pretty much that week of in between when they're just coming up to their appointment, when they're seeing me. That's what I'm listening for whenever I'm seeing my clients. So I don't see them every four weeks or six weeks. Majority of my clients are on 12 week. What's the thing? Scheduling, yeah, um, between 8 to 12 weeks, and for me that's always really essential. If they tell me the last two weeks have been hard with my hair, great, I need to do something different here. What have you not been loving? And I really try and find that as a problem. I don't like that being the norm because, as I said the, the time that I want them to really notice them not loving their hair is the week before they're due to come and see me, because that is telling me get perfect one, exactly the right time frame. All of this is working and I know this is a really good system and even that we really like.
Speaker 1:That was one of the real big changes for me of hearing that and really hearing how long my clients were not enjoying their hair. And so often, before I learned how to do this and really support my clients, they were only loving their hair for the first, like two or three weeks after seeing me, and then they'd start focusing on the grays and the hair was feeling shit and blah, blah blah because I wasn't caring for them in the way that I should. I hadn't set them up with home care that's going to really support them and keep this hair looking fabulous even longer than what it is. I hadn't created clear timeframes on what was going to be a really effective way for us to really like master that time of not loving their hair as a very small amount of time not weeks and weeks and weeks. Um, it was just all of these things I started changing of, like how I could support them and just keep improving and better the experience and again chasing the tick. I always want to be improving and doing better and and learning and growing. I never want to be staying stagnant and that was truly one of the best ways that I found to then really give my clients 100%.
Speaker 1:And then, when we started doing this as a collective and teaching this in our salon and teaching our team to be doing this, seeing the results of how much we have people like we're in such a privileged position not from accident, from really intentionally setting it up this way but we have clients constantly. We have new clients coming through continually, we have a wait list running constantly and I'm so grateful for that, because I know it's a way that we show up and go and really support and nurture our clients and really make sure that we are giving them truly 150 every time that they're in, really really educating them, really supporting them, really setting them up for success. And even when you go through, like when we look through our business reviews and this is not something saying like you all go on and have a look at our business reviews but it is all about the fact that we really support people and like really help them to achieve what they're wanting to achieve and I think so often we forget that our job is so much more than just our skill set. It's so much more than just what we're good at doing. Naturally, and it has to be like, if you really want to have fuller books, better turnover and not getting out of this hustle culture, this is the secret sauce.
Speaker 1:It's not about creating an irresistible deal. It's not about yeah, it's really about taking care of your clients. Because your clients feel taken care of and supported and valued. They're not going to start looking for other places. People don't want to keep finding new places to go. Totally, people want to find somewhere that they can stay and not have to move again, because it is really daunting when you have to go through that thing. I still go to our dentist that we've had since we were kids because it's too hard to think of finding because I don't want to go and start that process again.
Speaker 1:I travel an hour and a half to go to my dentist. I travel two hours to go and get my facials done because I don't want to have to start that process again. It's just my doctor, the same an hour and a half and I'm not going to because those things make the idea of going getting a new dentist, a new um skin clinic and a new uh doctor.
Speaker 1:That's not things that I want to do absolutely agree but because I know all those businesses, I also feel really valued, I feel really supported and I feel really taken care of you feel safe in there.
Speaker 2:Yes, yeah, tess, I want to give some cracky teas to this person so let's come up with three packy teas. What's your first one that you would give to this person?
Speaker 1:first one. Outside of that, uh, uh. Yeah, I would really look at how you can go into each client that you have in your space and how you could do more for them. So a couple of easy ways of doing that ask them what their hair goals are, ask them, or their skin goals, or whatever it is that they're doing. What are they loving about their skin or hair or whatever it is that you're doing, and what are they wanting to achieve?
Speaker 1:When we actually start breaking that down and actually are they wanting to achieve. When we actually start breaking that down and actually have some time to go through what they're wanting to do, we can start creating really clear plans and we can start getting ideas of how we can best support them with that yeah that would be my first thing on that really ask your client doing some deep diving.
Speaker 1:What do you like and not like currently about whatever the service that they're having done, and where are you wanting to go with it? What's your like long-term goal? Because then we can start creating really clear plans on that. That would be my first one. What?
Speaker 2:about you? Mine would be don't try and guess the reason that you're having a quiet week yes, we find this constantly I'm quiet this week, I'm.
Speaker 2:I know everyone's quiet. I'm quiet this week, I'm. I know everyone's quiet. I'm quiet this week. I'm not sure if it's just our salon or if it's like going on. I'm not sure if it's cost of living. I'm not sure if it's sickness. I'm not sure if the guys we don't need to guess and work out why. Yeah, we need to stop trying to work out the reason, yeah, why it's happening or who else it's happening to. You know, I see this a lot in facebook forums, in our industry yeah, it's everyone at the moment it's almost like people need that trauma bonding of like, yes, you're quiet, I'm quiet too.
Speaker 2:Thank god, it's not just me. Yeah, it's not a me thing. If you spent the same amount of energy trying to like go on some sort of um, you know, contact tracing of like how it started. If you spent the same amount of energy working on what you do have currently and how to grow that you would be productive yeah, 100.
Speaker 2:So stop trying to work out the rhyme and the reason behind it and look at what you actually can do to attract more. It's not about getting yourself out of this quiet period. It's about what can I do to attract more, because for me, abundance getting yourself out of this quiet period it's about what can I do to attract more, because for me, abundance and abundance comes in so many different forms money, you know, team clients love health, food, all those things. Abundance needs to be recognized and it needs to be appreciated so yeah, gratitude, you know for us.
Speaker 2:When we have a quiet week, we literally dumb it down. If anyone's ever been to bali before, you'll know this. You walk into a store, you buy something. A balinese person will take money from you and they will tap their head, their heart, their stock, their family with the money and what they're doing is?
Speaker 1:they are literally recognizing and appreciating abundance and you know, and they do that they once because they've made the sale and then it's. So you know, this is good luck. I'm going to be blessing all the things that I have. Yeah, gratitude, all of those things.
Speaker 2:They literally take that money and they bless everything that they can that they want to bring more abundance in.
Speaker 2:They have so much respect for money and abundance and you know even just that transaction of handing money over, and it's a really beautiful way to see things and sometimes what we do is we have to go back to basics of like, okay, if we've got a gappy week, how much are we actually saying thank you to money? Totally, how much are we showing gratitude to our clients? How are we showing inspiration and thanking our team? Like, we literally have to go back to basics. So every transaction that goes over the counter, if I'm handed cash or handed a card, I'm like thank you, thank you, thank you.
Speaker 2:When we get the alert on our phone to see when the banking has, like the settlement has cleared from the day before's takings, I'm like thank you. Thank you to money, even if it is different to how I'm used to seeing it. You know, if you're used to seeing, I don't know, a five thousand dollar um settlement from the previous day, or ten thousand dollars depending on size of your business and suddenly it's two thousand dollars, still showing that gratitude because even 500 yeah previously I used to be like oh my god, we've only turned over this amount.
Speaker 2:You know, that's how I used to think, whereas now I'm like okay, we've got a gap week. Where can I say thank you to money? Where can I say thank you to clients for choosing us? Where can I say thank you to the team for showing up and still giving their absolute best, even though it's not inspiring for them? They want to be fully absolutely so where can you actually show and respect and acknowledge abundance within?
Speaker 1:business beautiful. Yeah, I'm going to finish on one more. If, unless you have another one, the last one that I really see is such a valuable opportunity again is that when we have gaps or when we have slower periods or, you know, if we're not filling it or we've maximized our clients as much as we can, we still have gaps in there. Using these opportunities to our advantage to train, train your team, sit in education, support them, find out what they're needing more of. Educate yourselves truly. Use these opportunities in these moments to educate yourself to get better, whether that's skill set wise, mindset wise, team morale wise. Take these pockets that you've been gifted of having the time to be able to level it up. Don't busy yourself with cleaning. You know the shelves or you know doing some mindless report running, running lost client reports. That's usually one of the first things that people do when they're gappy and then they feel shitter because they're like.
Speaker 2:I've lost these clients.
Speaker 1:If you are needing to find a report that's going to tell you which clients you've lost, those clients you were not connected to in the first place, and all that, all that is going to do is make you feel shit. Now, if you want to reach out and regain these clients, it's totally different intention. But the ones that look at it and then start having, like, going down the spiral of like I've lost more and I've all these clients have gone and, like you know, it was bad and now it's worse. Don't do that. Take the time to go and support your team. Great, we've got an opportunity now to do some training together.
Speaker 1:What are you struggling with? Where are you having blocks? What can I help you with? What do you want to improve? What do you want to improve Really? Take this opportunity as a time to start leveling up your own experience. Okay, great, I want to be doing you know, better lash lifting, or I want to be educating my clients at a better level. What do I need to do to be able to do this? Like? What do I need to educate myself with? With doing this, how can I support my team with leveling them up? Where can I help? Use these opportunities to spend into proactive mode exactly, yeah absolutely sit in education.
Speaker 1:Please don't run lost clients reports and start focusing on everything. Go again feeding that scarcity mindset. We want to have the gratitude, we want to be abundant, we want to be improving. So really taking it like really saying this great, I've been gifted an opportunity to do some learning today and I'm going to spend some time educating myself on x, y and z this is the first thing that we do when our clients.
Speaker 2:You know, if we get a voxel from a client being like, oh my god, we've had a lot of cancellations this week or you know, it's looking gappy, the first thing we do is get into the conscious resource hub, yep, and educate yourself as much as you can. So we've got like a full video library of different trainings and different videos and mindset things and our process and our consultations and everything. All this video, a portal, an online portal for them to access so that they can, at any point them and their teams yes, they can all get in there and learn and upskill and change their mindset and better themselves so that they can show up differently and better for their clients. Yeah, and in turn, what that means is it gives you sustainable growth in your business, because if you give your every single client the wow factor and you're also giving them results, it won't become a thing if they recommend you. They insist that their family and friends do business with you yes, changes everything it really does tess, we end every episode in gratitude.
Speaker 2:What are you grateful for in this moment?
Speaker 1:I am so grateful that we've learned to have appreciation for when we have time for opportunities, whether that is, you know, really doing the deep diving with our clients, finding out how we can better serve them, better support them, or having the opportunity to be able to do education. Whether it's, you know, crossing over with team, whether it's educating ourselves, you know, even the online things. As Nikki's saying, our team do the, our things we put out as well as well as ourselves, like, I'm so grateful that we can see opportunity and abundance rather than gaps and scarcity. And I'm so grateful because for so long, we were in that hustle and that fear and that um yeah, constantly needing, like wanting more, more, more, rather than having so much gratitude for what we already have and really making the most of the opportunity. I'm really grateful that we learned to flip that and I hope that we're going to flip it some more in our industry today. What about you, nikki? What are you grateful for?
Speaker 2:that was beautiful. Um, I'm really grateful for the opportunity to change the story here, because I think this is our whole industry and probably a lot of industries, but we just don't know about it.
Speaker 2:But the idea of always feeling like your cup is half full of clients or half full of money or half full of things, the idea that you're like you're going to run out of them or they're like trickling away. I'm so grateful to have the opportunity to rewrite that, because I used to believe that there was a shortage of clients and I truly, truly embody now that clients come in abundance and we always have access to incredible clients if we want them. But I guess the biggest thing that I sit in gratitude for is just the ability to talk and share this, because you know, even if one person changes, their mindset by one percent, then that means everything how beautiful beautiful.
Speaker 2:Love you guys. Thank you so much for listening to this week's episode of the conscious salon podcast. Stay conch. Thanks so much for listening to this episode and hanging out with us today to hear more about our. Follow us on Instagram at the underscore conscious underscore salon.
Speaker 1:If you're a shit speller, check the spelling of conscious or at a head hair underscore.
Speaker 2:Thank you so much for joining us today and we'll see you in the next episode.