The Conscious Salon
Holding your team accountable is an act of love
Join us in this episode of The Conscious Salon as we chat about team goal-setting and accountability.
We share our strategies for keeping teams motivated and on track, emphasising the importance of continuous engagement and specific, measurable goals. Highlighting the SMART criteria and the value of regular one-on-one meetings, we provide actionable tips for fostering a productive and goal-oriented environment.
As we celebrate our 100th episode, we reflect on our growth in leadership and mentorship, and announce the reopening of our waitlist for new business mentoring clients. Don't miss this blend of humour, life lessons, and practical advice.
To follow our journey:
Instagram @aheadhair_
@the_conscious_salon
This podcast has been produced and edited by Snappystreet Creative
Join us in this episode of The Conscious Salon as we chat about team goal-setting and accountability.
We share our strategies for keeping teams motivated and on track, emphasising the importance of continuous engagement and specific, measurable goals. Highlighting the SMART criteria and the value of regular one-on-one meetings, we provide actionable tips for fostering a productive and goal-oriented environment.
As we celebrate our 100th episode, we reflect on our growth in leadership and mentorship, and announce the reopening of our waitlist for new business mentoring clients. Don't miss this blend of humour, life lessons, and practical advice.
To follow our journey:
Instagram @aheadhair_
@the_conscious_salon
This podcast has been produced and edited by Snappystreet Creative
Here at the Conscious Salon we acknowledge the traditional owners of the land in which we stand today, the Boon Wurrung people of the Kulin Nation. We pay our respects to the elders, past and present, and extend that respect to all Aboriginal and Torres Strait Islander people. Welcome to the Conscious Salon. What are you printing? Oh, welcome back to the conscious salon. Um tez is curious about what I'm printing. She didn't realize I'd already pressed record when she asked that first question. Tez, I'm printing out the new menus at the salon just like a dummy copy so I can measure the new menus. But uh, I usually get a little warning that you're recording because there's there's been some feedback that people don't love that I eat on the podcast and I've just taken a big bite of a lemon slice, but tess is eating a homemade lemon slice made by yours truly. It's damn good actually.
Speaker 1:Little runny nikki was a bit worried because mom's got these. Mom's like lemon tree is like the hercules of lemons absolutely insane. I actually was like is this an orange? It it's just like, absolutely insane. I actually was like is this an orange? It was enormous. It's like a grapefruit. Actually it's like a small basketball, like even the ones that kids learn to throw with it is. It's wild. I've never seen a lemon like it. It's the size of a small dog, those lemons, but they're very juicy and the lemon slice did come out quite runny.
Speaker 1:But Tess is loving lemon slice at the moment, aren't you, my friend? Listen, it's my Achilles heel. I'm a slut for a lemon slice. I love it. I love a caramel slice. No, you can keep your caramel slice over there. Okay, lemon slice forever.
Speaker 1:Second, a hedgehog. No, hedgehog is the worst. Huh, oh my God, brownie Chocolate, brownie Hedgehog is the thing that I would reach for if there was not another single sweet treat inside. I beg to differ because your partner the other day made you a beautiful rice bubble, crackle pop or whatever it was called. Pete, young 33-year-old man, made a pink rice bubble slice with pink marshmallows all through it. I had a bite and I was like this is awful. I mean, sully wasn't even interested. And Sully is like he's a little foodie, little food king. He is a foodie, isn't he? He was not interested. Pete was trying to entice him into the car with it and he was like I don't want that. And I was like, yeah, neither. Actually, to be honest, he was like oh, it's rice bubbles and marshmallows Like yuck Two things that should never meet in a pan. Such a weird choice.
Speaker 1:But we are back with another episode of the Conscious Salon podcast, tess, the the week that was. I have chosen this moment to tell you something, and I'm hoping you're in a good mood because I do. This is a renovation Bill. I'm definitely not ready for that. I do have a story to tell.
Speaker 1:Have you noticed, guys, that Nikki started taking the week that was from me? So now I like can't think of anything. I feel like you've done this intentionally, that you start creating a little bit of a diversion to talk first. So then I forget, have I no? Um, today I've gotten it. Today I've elected myself to go first because I do have something to tell you and I'm hoping that if I tell you in a public forum like this, obviously a it's going to be good content, but b? Um, you'll be a bit gentler on me, because this is a practical joke that's gone extremely awry, okay, well, I mean, you've started it off right with handing me a lemon slice, so it'd be pretty hard for me to be mad. I'm just buttering you up, but my week that was has been quite interesting and I was speaking to pete about the little issue that I'm going to share with you. Uh, today on the podcast, all the pips. Next time I've just pulled a pip out of my mouth. I'm surprised you didn't see that it's the size of a golf ball. I'm about to deliver the second pip of the day, which is a little issue that we've run into. So we haven't actually talked about this on the podcast, but we're going to Cairns with Revlon Professional, which is very exciting. We've been asked to be on the panel at a conference in Cairns. I don't even know if I can talk about that, but there you go, I just mentioned it. It's Cairns, by the way, not Cairns. I always feel like a douche saying Cairns, yeah, but it sounds worth it. Cairns that's in France as well, I'm pretty sure they film festival, exactly. No, we're going to cans, the snappy crocodile one, but um, but yes, we are going to can, cans, however you say it. Um, and we are going to a conference, which is great anyway.
Speaker 1:A couple months ago, when we were registering for the conference, uh, I was sitting at the back with our beautiful, beloved carla carla bond from revlon and we were filling out all the application forms. Was this when Mon came down as well? No, no, but Mon, one of our favourite humans, who we love so much, who's going to be in Cairns as well. But we were filling out all of the forms and obviously we were filling out all the paperwork, whatever and it just said what name would you like to appear? What am I coming under? Have you put sexy legs on or something? Sexy legs bollock? No, but it was like a minor practical joke, but I just knew it would be like I, I knew it would really bother you and I thought this is it's too good of an opportunity to waste. So the question is it the same as the glenara awards where you said like mr nicola pollock enterprises or whatever, it was no, but the name tags said on them it says Terry, I'm not going, no, no, and and it's backfired badly, but anyway it asked.
Speaker 1:It asked me what name would you like to have on the name tag? I'm panicking now because I'm like trying to get ahead of you, to be like if I get it first it won't piss me off as much. I'm just trying to manage expectations here. I am in a pickle but I am sorting it out and by the end of the week. I'm gonna sort it out 100. So it asked me like so I guess who it is. Who have you put me down as should? I guess that's not the problem. The problem is so much bigger than that. But, um, I was like obviously prompted to put down it what name would you like to appear on the name tag? So I thought I'll have a laugh here.
Speaker 1:I filled in you know, tessa Pollock, nicola Pollock, whatever. But it said what prefix, prefix, whatever the word is like. What like title would you like to use? Am I a doctor? So there was like oh, my God, I'm okay with that. There was like miss mr. Obviously I couldn't want myself done as mr nicola, as much as I'd love to, but miss mr, whatever, professor.
Speaker 1:And then I came across and I thought she has to be doctor, majesty doctor tess, honorary, no. So I put you down as dr tessa pollock and I said well, hang on. So I said to Carla this will be great because it's gonna sound as his name tag, dr Tess. And I said it will be like a really big um, like ick for her, because Tess doesn't like social interactions at the best of times. You've gotten a lot better. I'm not gonna come up to me. If I'm a doctor doll, they're gonna give me an even wider birth. I think she's too important. I'm actually glad you've done this. I feel like this is not the issue. So I said to carla it's great because it's a good like opener for people to like come up and socialize with tess, which she is like bad with the best of times. I said obviously I'd like to see all the conference, everyone. I said it will make me laugh. I'm also on stage. You're making me sound like I'm going to be really unapproachable enough. I don't know if it's a mistake. I'm a woman to the people. It's fine. Come up and say hello, anyway. So I said you know this is going to be great. She'll have a laugh, we'll have a laugh, we'll giggle, she'll be uncomfortable, whatever. Anyway, that was.
Speaker 1:I did get the email from Virgin Australia, so good, and they said Do doctors get special treatment? No, but I have run into a bit of an issue because what? Well, I don't know if you know this. So I didn't realise that, whatever name I signify, am I going to be required in an emergency? No, I hope not. But oh, my God, actually, yes, darl, you might not be able to get on the plane. What I'm doing, that's like a really big issue. No, okay, wait, no, no, so it is.
Speaker 1:We're in a bit of a pickle because they basically emailed me and said the number on you're like the name on your velocity account that you've booked with and the name that you have booked the thing with doesn't match up. Can we please confirm which correct name appears on the person's photo id that we need to check to get on the plane? Mine, yeah, well, you're not dr tessa pollock on your license. Whoops, that was a mistake. Yep, and then they say oh, it's just a 399 to change the booking name. Are you joking? I'm actually not joking.
Speaker 1:So this little practical joke, um, that, I thought that's gonna cost you a pretty penny, my darling. I just thought it was gonna be so funny, and now it's blowing up in my face. Expensive lesson we've all learned this time don't try and be funny, just follow protocol. I know so, really, unlike you not to follow the rules, to be honest. No, no, I always like to, but I just thought I was filling in the paper.
Speaker 1:I didn't realize they're gonna book the flight in this name and then so I said to pete the other night. I was talking to him about it and I was like, oh god, what are we gonna do? What are you gonna do? He was like, just say that she just recently got her like doctorship, doctorship, thank you, doctorate, whatever I do know. Just say that she just recently got, like last week, but her uncle's a doctor. Does he actually have like dr david? It probably does, actually, yeah, but we you know the grandpa used to always introduce him like this is my son like peter allison, dr david, what a flex. But, um, yeah, I'll introduce you like totally like that at the airport if you want me to help our case.
Speaker 1:But my issue is when they say, because it's a group booking, they're going to say photo ids for everyone. That's what they do. We'll just do the self-checking doll and then they're going to say the name does not match the id. So well, that's now your problem. I wouldn't have thought so. That will not be on me at all.
Speaker 1:I'll literally be saying now, great news for you, virgin employee, you're about to listen to a hell of a podcast. You're going to listen to this little story and then you're going to grab her credit card. I'm going to say yeah, we'll say to the person on the desk do you want to hear a funny story? I'm actually not even bothered. I'm like this is going to be hilarious with how you're going to wait yourself out. You're not now, but when they won't let you on the plane and we have to rebook you on the next flight, oh, that won't happen.
Speaker 1:I'll tell you that right now I've got a pretty solid feeling. It's going to be not an issue at all for me. Won't be an issue for me. I'll definitely say that Won't be an issue for me. Might be a bit of you know, you seem to have taken it really well, I was sweating over. Now. Pete was like she's a doctor, she'll work it out, totally, absolutely. I mean, you know, doctors can't get stressed over these things. I'm just gonna let it roll right off. Well, there you go. Okay, the week that wasn't. So just to confirm, am I a doctor at the conference? Because I'm happy with that. At this point in time, you're a doctor in everything, according to virgin australia.
Speaker 1:So, conference, when are they going to change it on my frequent flyer? I don't know, but I did think about like, if you, well, no, they, just To be fair, though I've actually. I mean, you know, no shade if you guys aren't doing your jobs properly, but usually like with a self-check-in, I don't need to worry about that. Yes, but we won't be doing that. It'll be a group booking, so so they'll need to. Anyway, we can work that out. Carla will love that job. But I'll tell you what I'm not sweating because I won't be dealing with it. I'll just play dumb, which is pretty easy for me because I've got no involvement in this.
Speaker 1:Guys don't know what's happened. Pretty sure that woman with the gray hair and the glasses knows what's happening, though I would have a chat with her. Come on, tap that grandmother on the shoulder, all right. Well, good, no, that's all right, I'm. I'm not worried. I have a feeling it'll just work out. I don't feel like it's gonna be a problem, um, but this is sort of the way that we go, like I do the worrying for you and in this case, I'm quite worried.
Speaker 1:You did the mistake, so yeah, mistake, or like opportunity. And what have you learned out of this situation? Um, we always learn a lesson. What's the lesson? The lesson is don't fuck around with things that you don't like. Don't be so funny, nikki. Don't play with the big dogs if you can't handle it. Yeah, I agree.
Speaker 1:Anyway, moving right along, how was your week? That was Tess. Yeah, I mean, that's actually probably cheered me up. If anything, it certainly hasn't brought me down. Good week. I've got the um. Actually, no bloody big adult week. You know me hate being an adult. Um, yeah, we've had the big adult break.
Speaker 1:I've, um, I've gone and bought the new car, which is you did buy the new car. You, you just gave um, gave mom the leadership opportunity and taking into the dealership so that she could do all the negotiating and the paperwork. I mean, you know, I again shocking no one. I don't really know a lot about cars or even what. I was looking at one and it was like a hundred thousand dollars and I was like, oh no, where's like one? That's at least half that anyway. So we're getting it in six months time. Um, which is cool, it's a beautiful car. We're not going into cars.
Speaker 1:Like it's funny, isn't it like? Hey, yonder guys, I'll just I'm a woman of the people Well, because it's cost-relevant, it's not just an all. I definitely keep my feet on the ground. I put my pants on the same as you guys, one leg at a time. But I am, I've got it with that one, but I think yeah, so it's not my funnest moment. I'll be honest, I hate actually doing anything adult Like. I love being a baby Despite being a doctor 35 years old, almost. So, yeah, I took mummy to help me go and get a car. This podcast is just us wheezing into the mics like give me an ask the papa. It's too much. You've never used mum for that. I like and like oh no, that's too hard.
Speaker 1:On my 18th birthday I went around to. I went to medicare, I went to the bank. I did all the things. Yeah, most of us were out trying to get drunk, sorting yourself out with this like cutting the umbilical cord from her. I disconnected everything. I was like I want mom off my medicare card, I want my own medicare card. That was like my gift to myself, actually worked out from a very young age like her legal rights as a child in a doctor situation.
Speaker 1:She went got a tongue piercing. You know like very questionable place. Um, that was. It was a bikey's house in his backyard and he pierced it for me. I wouldn't say house, it was a den. It was like, yeah, 30 bucks for a piercing. I was like amazing, there was no consent form inside. I was like, yeah, they actually offered you a herbal remedy also to um, take the edge off, which is a chamomile tea. It's very good. Um, yes, but no.
Speaker 1:But the point of this was then you, it got infected shockingly. I also fainted afterwards. I don't remember the fainting. I have been looking at the herbal remedies at that point. But yeah, nikki ended up with a terrible infection. She could hardly talk. I couldn't actually open my mouth like wide enough to eat because the infection was all through my mouth.
Speaker 1:And the doctor called mum to say like she I can't remember what she said, but you threatened her saying like practice your doctor confidentiality. I think I was like 14 or 15 or something threatened her saying like patient doctor confidentiality. I think I was like 14 or 15 or something and I was like I know my rights. And she was like I'm going to call your mum or something. And then she actually did ring mum and she said but she didn't reveal, she just said she said there might be a piercing or something. No, no, no, she didn't say anything. Mum asked if it was piercing. Yeah, she said I can't say she, she said the patient confidentiality I mean. My point with this story is she knew it from 16 and above, whereas I was like terrified of every adult probably still am still takes mommy to the car dealership. I've got no shame. She got me a hell of a deal. Are you still on mom's medicare card, nikki? I'll be on that till I die. I'm number three. Not all of us have, it's so much.
Speaker 1:Admin. I can't do admin. I like truly. This is where I really do. You'll love it. I identify as a real, authentic adhd person because I can't do the admin. So I've had to go to vic roads twice this week and we've heard about it. It's like absolutely destroyed my soul because I just got no shade to any big. You're not listening when we're talking about your conscience, but no shade if you are. Love you guys.
Speaker 1:Um, yeah, I just can't do any admin. I can't, I'm so bad at it. So that's because someone is always around to do it for you. Yeah, I know, but you can't do this part. I wish you could, god I'd bloody. You've got me, the team in the salon, the two assistants in conscious. You've got mum who does everything. I really should use all those things more.
Speaker 1:I just kind of look at you and Mick and mum to fix everything for me. I'm like I can't do this. That was me doing like doughy eyes at the person next to me, um, but yeah, you know, so that's been kind of stressful. But six months time, and like it's been stressful for mum, no, because between I told you just before she was like you're between me, the car dealership and our you know king of an accountant, I'm still not getting the forms quite right and I've said to Nikki I've had enough, I'm prepared to just drop it all now. So that's gone really well. So mentally might be a bit in the bin with the life admin, but otherwise great. Uh, had a beautiful weekend with one of my girlfriends again to stay. That was stunning, beautiful, lots of food, it was absolutely gorgeous.
Speaker 1:Well, we'll all take a minute silence for test just to think about how hard a week's been with all the admin and, um, all the new car pages lately. No shade again. Everyone very aware of what I'm saying. You're worried that, like vic, vic rose is listening to you. But uh, tess, we run a little segment around here, my friend, what's it called? Hot Girl, hotline, hot Girl, hotline.
Speaker 1:So for anyone that's new around here, we run a little segment called Hot Girl Hotline. We ask you for we put a little questions box up on Instagram. We ask you for your troubles, your woes, your business blues, whatever's keeping you up at night in your business, and then we offer our advice around it. Yep, tess, today's listener question is today's question is how do you get your team to achieve the goals they set? How do we get the team to achieve the goals they set? So I think this is a classic thing that we see a lot when we first start working with one-on-one clients, private clients, shit, it's our 100th episode, is it? Yeah, today, oh, guys, what a fantastic episode to tune into. Sorry, sorry, um, hot girl, hot girl on the hotline. We'll get back to you in just a moment. Yes, so good, though.
Speaker 1:100 episodes, yeah, and you know what made me think about this is the 100th. I'm a thousand percent um, which is amazing because the percentage margins only go up to 100. But, uh, it's, it definitely is, and we really want to just thank producer leah. Yes, good, how do you tell? I'm just trying to see how you can see. I mean, I know because it's on um, it's on our oh my god, it actually is. It actually is our 100th episode, so we want to stop for a second. Um, love you, listener, we're getting it straight back to you.
Speaker 1:But we want to thank producer leah, who is a phenomenal human being, but we believe in manifestation and manifesting aligned, incredible partners to work with in our business. And producer leah is a phenomenal human being and just like, puts up with our chaos now bloody bullshit, um, and tidies this up. Like can you believe that it sounds so much worse than before. She gets her hands on it and tidies it up and she really makes. She polishes a uh, a coal, doesn't she Into a diamond. I mean, I think she gets gifted with the opportunity to work with some pretty incredible people. Thank you, producer Leah. Here's to you. But Producer Leah did send us a bottle of Verve yesterday, which was so beautiful, and I did. We voice messaged her and said the fact that she thinks that we're classy enough. A Verve is really something in itself.
Speaker 1:There was a period in time when I was calling it Wolf, so thank you, lea, I've learned the correct pronunciation and I look forward to having a beautiful glass. And do you know? It's actually pronunciation. Sorry to be a douche. Yeah, there we go. Thank you, producer Lea. Happy 100th episode. Producer Lea, can we just get a little round of applause? Round of applause for you, round of applause for us. It's beautiful and thank you guys for making this possible.
Speaker 1:Yeah, back to the listener question. Uh, how do we motivate the team? Let's do that at the end for the 200th episode. I think that will tie in a little bit up, but I'm happy as to where we put it there. That's good, guys. The 200th episode will tidy that right up for you all. Absolutely. So back to the listener question. Would you like me to reread it, or? Yeah, perfect, just to really refresh our memories.
Speaker 1:Okay, how do you get your team to achieve the goals they set? Great, firstly, uh, I think the biggest thing that we see when we're working with one-to-one clients is that they have these expectations of their team and they mention it once or mention it twice, and then they just expect their team member to get it, with no further follow-up, and then the salon leader or the business owner just gets frustrated and like walks around pouting, saying my team associate and blah, blah. Yeah, I think this is a really big thing. What people don't understand is we don't take our foot off the accelerator in our business at all. So if we take our foot off the accelerator and we take the focus off our business, things go downhill. And this is a really humbling thing, because I think people are like expect to get to this certain level and then they'll just be able to do whatever they want. Yeah, yes, you can have more freedom and flexibility and you can pick and choose the way that you want to work, absolutely for sure, and we do that 100. But we are plugged in and focused on our team so much, and the more that we put in, the more that we get back.
Speaker 1:So how do we get them to achieve their goals? First of all, collaborating and making sure that the goals that you're setting you both agreeing on it's not just your goals that you're putting on someone else. They have to fundamentally want to do them as well. Yep, I think that's a really big thing and obviously you know we'll get into three shortly but, um, making sure that that person fundamentally actually wants to achieve that goal. Because if you want someone to quit smoking I mean, do people still smoke? If you want someone to quit vaping, is that more relevant? Um, if you want someone to quit vaping mick if you're listening, um, but he's tuned right out. If you want someone to quit vaping, but they don't want to actually quit vaping, they can try and put the vape down, but they're not actually going to achieve anything. Yeah, so they need to want to quit vaping. They can try and put the vape down, but they're not actually going to achieve anything, so they need to want to quit vaping too. If it's a goal for them to, you know, get a certain number of clients per day, or, you know, be fully booked by this point, or whatever it looks like, they need to be 100% on board with that goal. So my tip would be coming up with and collaborating about that goal together and writing that goal together. What's your tip, I think?
Speaker 1:Look, I spend a lot of time, um, setting goals with the team. Um, there are a couple of rules that I think are really important. Like, yep, are we going into tips or practice now, or are we? Yeah, it's all practice out there. Cool for me, this is where I do. I um do our one-on-ones in the salon.
Speaker 1:I spend my time setting goals with the team and, like, making sure that they can achieve them. So the best way for me is, first of all, making sure their goals are really specific. So say, for example, they're wanting to increase their ebooking rate, rather than just going like, okay cool, we'll just increase'll just increase it, okay cool. What are we increasing it to? What's your target? What's your goal that you're wanting to hit it at?
Speaker 1:Get super, super specific on what the goal is, because often what can happen with goals that we can set these really big goals that are really broad and not really like streamlined into anything, so it's really hard to actually achieve it and also measure how we're going to see if it has been achieved or not. So, increasing a rebooking, if you increase it by two percent, okay, yeah, that's where you're increasing, it, are you where you want to be? It's getting super specific on it. So for me, with setting team goals and supporting them with setting goals, we have really specific goals, something that we I love always referring back to I'm sure majority of people will know this one the smart goals specific, measurable, achievable, realistic, within the frame. So really getting specific on those, especially really clear on what it is that they're working towards, and not just having those big, broad statements, I think it's so important to create really clear, specific goals. That's great, I think, yeah, that's definitely key making sure that it is measurable and you can tick it off. That I think. So often we see people who are like I want to increase my rebooking, but you know, what does that actually look like? Well, yeah, and I think as well, like we, we do.
Speaker 1:I do all of our goal setting, uh, in our monthly one-on-one. So we do check-ins and all of those things in between. But our big one-on-one meetings that are monthly, which is a full hour for me to sit down with each team member, we not only set goals, we also review the past goals that they've had and how they've gone with that. So we go through what they have done, what they're wanting to carry over and like how they're feeling on it, and I think that's also really important because it also holds a bit of accountability. So it's all well and good if they're going to set all these goals, but they also know that next month I'm going to be checking in to make sure that these have been achieved. And if they haven't achieved any of them, how come? What's been happening? Talk to me about what's been going on. Or, if they have amazing. How did you get that done? Like debriefing on it. But I think that's also really important too, to follow a process with it. So don't just set away and hope that they remember them, because they won't really. Putting it into a process where you can. That's. That's how you're going to keep your team accountable, so they know each time anyone in our team is coming in from one-on-one, they know that I'm going to be checking in to see how those goals look on. Yes, that's great.
Speaker 1:Um, I think the third prackey t, because obviously we like three third bracket t. We probably both agree having the capacity and the space to actually go through those goals, because I think that's really important. So when, if this person is asking, how do we get our team to achieve their goals? And like support them to achieve their goals, having a dedicated time every month where you sit down and go over those goals. So for us it's a one-on-one meeting. Yeah, if you want our one-on-one meeting template, go and do our meetings course. I think our meetings course is so amazing. Um, we explore five different modules, five different meeting styles one-to-one meetings, morning pump-ups, team meetings, reception meetings, leadership meetings. It gives you every single formula that you need, but I think having the time and the space dedicated one hour a month where you sit down and go through people's goals is crucial.
Speaker 1:Yeah, but I feel like a lot of salons do like 15 minute weekly one-on-ones, yeah, or 20 minute four nightly one-on-ones, whatever. I am just here to say that I just don't think that they work. I don't think that they work for the level of like. Our whole industry is based on connection with people and 15 minutes is it's just not enough time to connect with people. Totally. It's like, by the time, even an hour it's not long enough, like I find. Like it's. I mean it's perfect, like and I'm not going to be changing the format, but it's the thing, 15 minutes it's pretty, you're sitting, surface level, you're sitting.
Speaker 1:Your first 15 minutes is when we're starting to really start cracking open what's actually going on for them. Yeah, but I think a lot of people do that 15 minute um like format and it's like for the by the 15 minute mark 14 and a half minutes, the person starts to loosen up and like let you know what's going on. Then you're like all right next, yeah, totally, but 15 minutes. If you can't spend more than 15, 15 minutes with your team in one set period of time. I think you really need to look at, yeah, what the format is that you have, because for us, we always choose quality over quantity and four little bite-sized blocks is not what our business model is and not what we want to do and we want to really practice consciousness with our team, first and foremost.
Speaker 1:So having one hour to sit down with them once a month and really connect with them, understand what their challenges are and what they're struggling with, celebrate their wins and set some really clear goals with them, I think that's crucial. I totally agree. So, recapping three packy teas One would be definitely having the time in the space dedicated, so carving out that one hour a month to sit down and set goals with them. Second, one would be collaborating with the goals together. So both, uh, putting in what you want to see happen with the goals so that you can both fundamentally agree on those, make them super specific and specific.
Speaker 1:So, smart goals if you Google smart goals, you'll literally have that little format, but specific, measurable, attainable or achievable, realistic and in a timeframe. That's great, that's truly the key. That's how you hold accountability, that's how you make sure it gets done. And for me I do have one little rule. I will say accountability, that's how you make sure it gets done. And, like you know, for me I do have like one little rule. I will say if it's um pulled over more than two times, if they go to pull it over a third time, it's no longer a goal, we have a break from it and we come back to it. So if they don't get it done the first month, they don't get it done the second month and then they want to bring it over again for the third, we put a pause on that. No, that's not the right time for us to do this goal. Let's focus on something else. Because we haven't prioritized or focused on in the last two months, we're going to pause on it. Maybe we'll bring it back later. It's not the right time yet.
Speaker 1:Um, I want to give like one. Take this one step further. Can we give a phrase that has helped us to hold people accountable? So, like when we're thinking about how people could get more comfortable with holding people accountable, what's a phrase that someone could use? I think there's a few. I definitely think um. For me, my biggest favorite one is what are three action steps you're going to do to ensure these goals are done. I always have three action steps and that's just going to be really clear. It creates the gap from where they are currently, where they're wanting to go, and we're going to create three action steps that are going to get them there. That, for me, is one of my favorite phrases, for sure. Do you know what yours would be? I'd say mine would be. I mean, I always use this one.
Speaker 1:So the biggest thing that I've been taught in leadership because, like I've said on the podcast before, leadership does not come naturally to me and managing people and overseeing people is has been really uncomfortable for me. It's just like people are not my superpower at all. Yeah, so for me, something that's been really really. Do you want to wear the doctor sticker up at the conference so that everyone gives you a wide berth 100 um, but for me, what's been really, really important in my leadership, but for me, what's been really, really important in my leadership lessons and experiences is not I'm a people pleaser, so not jumping in and trying to rescue the person when they haven't achieved something, because I used to be like, oh my God, I don't want that person to feel shit about themselves. I'm just going to pop myself in here and like justify. I'll say you didn't achieve this and then I'll justify the reasons, basically give them the reasons why they couldn't have done it anyway, whereas now I show them the facts or show them the data or show them whatever I'm showing them, and then ask the question if you achieve that great, what did you do that supported yourself to achieve those goals? Tell me what you did that really worked beneficially, that we can use and keep in your toolkit for next time. And they haven't. What could you have done differently to support yourself to achieve this goal? So I really put the onus on the person, but I always ask the question what could you have done to support yourself to achieve this goal? Because I want them to be self-led and I want them to know that they have the power to do that. But I'm also not giving justifications and reasons why. Very good test.
Speaker 1:We end every episode in gratitude. What are you grateful for? I'm grateful we've made 100 episodes. I feel very proud. I feel proud of that. I feel really grateful. Um, yeah, I'm literally that's my gratitude today is and so good of you're like admin assistant me to alert you of that fact. Well, before the episode went to, uh, record, yeah, I will like yeah, well, for action set for next time. We'll do it at the end of the episode, I reckon. But, um, I was happy with that where it was. Thank you so much. And uh, yeah, looking, that was a great episode, thanks everyone.
Speaker 1:What are you grateful for, nikki? Uh, I'm grateful for our leadership. Um, I'm grateful for our leadership. I'm really grateful for our leadership and the way that we hold people accountable, and I also feel really grateful for the lessons that we've learned in leadership from previous mentors. This is why I think mentorship is so important, and educating yourself and putting yourself into rooms and spaces where you are forced to level up and look at your own leadership. It's so important, so so important, absolutely. Um, which brings me to let you guys know that our wait list is reopening now, so we do have some opportunities over the next few months to take new private clients. So I really want to invite you guys to send us a dm. We will then send you an application form.
Speaker 1:If you have been on the fence, you might have been listening and tuning into these podcasts and thinking I would love to have some mentoring. I need another set of eyes on my business, but you don't know where to start. We're talking to you. Please dm us. We'll send you an application form, um, and this might be the start of the rest of your life. That's right, and a whole new relationship. Beautiful. Thanks everyone. Thank you so much for listening. Stay, conch. Yes, stay conscious. Stop saying sorry, guys. I gotta drop conch. We're back to conscious. Stay conscious, doctor. Thanks so much for listening to this episode and hanging out with us today to hear more about our journey. Follow us on instagram at the underscore conscious underscore salon if you're a shit speller, check the spelling of conscious or at a head hair underscore. Thank you so much for joining us today and we'll see you in the next episode.