S1E3 - Is Customer Service Broken?

This week we talk about our bad, worst and best customer service experiences. Tune in for some stats, some laughs and a few attempts at being open minded.

All customer service stats from the episode were found here:

https://www.helpscout.com/75-customer-service-facts-quotes-statistics/


CHECK OUT these companies that we think have great customer service:

www.publix.com

www.disney.com

www.traderjoes.com

www.chick-fil-a.com

www.chewy.com

We are openminded about second chances, but some experiences are just too egregious for us to give you a shout out. Sorry, McDonald's.  And Facebook, you need to get your crap together too.

Here is a short list of those companies we are giving a second chance:

www.mercedes-benz.com

www.oakfieldlanes.com

We didn't mention this during the episode, but Chick-fil-a was JUST voted #1 Fast Food Restaurant by customers in the American Customer Satisfaction Index. McDonald's was at the very bottom of the list. Its just our opinion, but we're thinking that has something to do with Customer Service!

www.theacsi.org/industries/restaurant/fast-food-restaurants/