Les is More - The Art of Guest Service
Interviewing a mystery shopper - "Just give 'em the pickle!"
This week, we talk about what it means to make the guest experience a happy one. Sometimes you need to give the guest an extra pickle with their lunch order... or maybe even a free refill of a Coke.
Les references the term "Give 'em the pickle!" A term coined by Bob Ferrell (who started Ferrell's franchise.) Les spent many birthdays at Ferrell's in Hawaii growing up. Les also gets a first-hand account of how this lesson in guest service could have been applied in an encounter that our good friend Sarah experienced.
Greg (Les' husband and partner)interviews Sarah and then asks for Les' reactions to the situation Sarah endures at a local Crêpe restaurant.
#customer-service #guest-service #career-advice
Would you like to be on Les is More?
Do you have a question you'd like Les to address directly on the podcast? Fill out this form below and we'll do our best to get it on the show!
Follow Les on:
"Les is More - The Art of Guest Service" does not claim to represent the Walt Disney Company, Planet Hollywood, or Warner Brothers Store in any way. Though Les Tsui is/was technically employed by or affiliated with The Walt Disney Company, Planet Hollywood, and Warner Brothers Store, the views and opinions showcased on this podcast are not endorsed by Planet Hollywood, Warner Brothers Store, The Walt Disney Company, or the Walt Disney World Resort.
- For official Disney information, visit Disney directly.
- For official Planet Hollywood information, visit Planet Hollywood directly.
- For official Warner Brothers Store information, visit Warner Brothers Store directly.
This week, we talk about what it means to make the guest experience a happy one. Sometimes you need to give the guest an extra pickle with their lunch order... or maybe even a free refill of a Coke.
Les references the term "Give 'em the pickle!" A term coined by Bob Ferrell (who started Ferrell's franchise.) Les spent many birthdays at Ferrell's in Hawaii growing up. Les also gets a first-hand account of how this lesson in guest service could have been applied in an encounter that our good friend Sarah experienced.
Greg (Les' husband and partner)interviews Sarah and then asks for Les' reactions to the situation Sarah endures at a local Crêpe restaurant.
#customer-service #guest-service #career-advice
Would you like to be on Les is More?
Do you have a question you'd like Les to address directly on the podcast? Fill out this form below and we'll do our best to get it on the show!
Follow Les on:
"Les is More - The Art of Guest Service" does not claim to represent the Walt Disney Company, Planet Hollywood, or Warner Brothers Store in any way. Though Les Tsui is/was technically employed by or affiliated with The Walt Disney Company, Planet Hollywood, and Warner Brothers Store, the views and opinions showcased on this podcast are not endorsed by Planet Hollywood, Warner Brothers Store, The Walt Disney Company, or the Walt Disney World Resort.
- For official Disney information, visit Disney directly.
- For official Planet Hollywood information, visit Planet Hollywood directly.
- For official Warner Brothers Store information, visit Warner Brothers Store directly.