Les is More - The Art of Guest Service
Please put your shopping carts where they belong! How to be a customer, the right way
We talk about the difference between courtesy and respect, guest recognition, and guest etiquette. I co-host with Gregory Mills and get his take on situations where it's the most appropriate to leave feedback or recognize guest service employees who go above and beyond. We also get his take on what pet peeves he has with other guests when deboarding planes, going to the movie theatre, or a coffee shop.
#customer-service #guest-service #career-advice
Would you like to be on Les is More?
Do you have a question you'd like Les to address directly on the podcast? Fill out this form below and we'll do our best to get it on the show!
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"Les is More - The Art of Guest Service" does not claim to represent the Walt Disney Company, Planet Hollywood, or Warner Brothers Store in any way. Though Les Tsui is/was technically employed by or affiliated with The Walt Disney Company, Planet Hollywood, and Warner Brothers Store, the views and opinions showcased on this podcast are not endorsed by Planet Hollywood, Warner Brothers Store, The Walt Disney Company, or the Walt Disney World Resort.
- For official Disney information, visit Disney directly.
- For official Planet Hollywood information, visit Planet Hollywood directly.
- For official Warner Brothers Store information, visit Warner Brothers Store directly.
We talk about the difference between courtesy and respect, guest recognition, and guest etiquette. I co-host with Gregory Mills and get his take on situations where it's the most appropriate to leave feedback or recognize guest service employees who go above and beyond. We also get his take on what pet peeves he has with other guests when deboarding planes, going to the movie theatre, or a coffee shop.
#customer-service #guest-service #career-advice
Would you like to be on Les is More?
Do you have a question you'd like Les to address directly on the podcast? Fill out this form below and we'll do our best to get it on the show!
Follow Les on:
"Les is More - The Art of Guest Service" does not claim to represent the Walt Disney Company, Planet Hollywood, or Warner Brothers Store in any way. Though Les Tsui is/was technically employed by or affiliated with The Walt Disney Company, Planet Hollywood, and Warner Brothers Store, the views and opinions showcased on this podcast are not endorsed by Planet Hollywood, Warner Brothers Store, The Walt Disney Company, or the Walt Disney World Resort.
- For official Disney information, visit Disney directly.
- For official Planet Hollywood information, visit Planet Hollywood directly.
- For official Warner Brothers Store information, visit Warner Brothers Store directly.