Today’s episode focuses on the energy exchange between guests and guest service. There’s a similar phenomenon that happens on stage with performance artists - energy is exchanged between audiences and performers. But does that performance stop at the end of the show? At the end of the song? At the end of the album? Maybe not.
I want to introduce a close personal friend of mine who is now considered a part of my family. He is a Billboard-chart topping recording artist from Toronto Canada with several albums under his belt, a well-established singer/songwriter and musician from Toronto, Canada, who just signed with AMG Sony Music….and most recently did a four-day stream on the app Twitch, playing music and raising money for Variety International….he has performed all over Canada, and the UK….with an upcoming tour planned in the US….here is Josh Taerk.
In our interview, we ask him the hard-hitting questions:
Featured song by Josh Taerk called Beautiful Tragedy……check him out on any streaming service! And be sure to look out for Josh’s new single Hold On Virginia Coming out on June 16th.
Les also covers his views on social media posts, what reputation means to him and how he applied reputation management to his brand, what reviews mean to your reputation and shows how some of the worst ways of acknowledging bad reviews can hurt your business instead of help it.
#customer-service #guest-service #career-advice
Would you like to be on Les is More?
Do you have a question you'd like Les to address directly on the podcast? Fill out this form below and we'll do our best to get it on the show!
Follow Les on:
"Les is More - The Art of Guest Service" does not claim to represent the Walt Disney Company, Planet Hollywood, or Warner Brothers Store in any way. Though Les Tsui is/was technically employed by or affiliated with The Walt Disney Company, Planet Hollywood, and Warner Brothers Store, the views and opinions showcased on this podcast are not endorsed by Planet Hollywood, Warner Brothers Store, The Walt Disney Company, or the Walt Disney World Resort.
Today’s episode focuses on the energy exchange between guests and guest service. There’s a similar phenomenon that happens on stage with performance artists - energy is exchanged between audiences and performers. But does that performance stop at the end of the show? At the end of the song? At the end of the album? Maybe not.
I want to introduce a close personal friend of mine who is now considered a part of my family. He is a Billboard-chart topping recording artist from Toronto Canada with several albums under his belt, a well-established singer/songwriter and musician from Toronto, Canada, who just signed with AMG Sony Music….and most recently did a four-day stream on the app Twitch, playing music and raising money for Variety International….he has performed all over Canada, and the UK….with an upcoming tour planned in the US….here is Josh Taerk.
In our interview, we ask him the hard-hitting questions:
Featured song by Josh Taerk called Beautiful Tragedy……check him out on any streaming service! And be sure to look out for Josh’s new single Hold On Virginia Coming out on June 16th.
Les also covers his views on social media posts, what reputation means to him and how he applied reputation management to his brand, what reviews mean to your reputation and shows how some of the worst ways of acknowledging bad reviews can hurt your business instead of help it.
#customer-service #guest-service #career-advice
Would you like to be on Les is More?
Do you have a question you'd like Les to address directly on the podcast? Fill out this form below and we'll do our best to get it on the show!
Follow Les on:
"Les is More - The Art of Guest Service" does not claim to represent the Walt Disney Company, Planet Hollywood, or Warner Brothers Store in any way. Though Les Tsui is/was technically employed by or affiliated with The Walt Disney Company, Planet Hollywood, and Warner Brothers Store, the views and opinions showcased on this podcast are not endorsed by Planet Hollywood, Warner Brothers Store, The Walt Disney Company, or the Walt Disney World Resort.