S1 E10 Communicating with clients, boundaries, contracts and more with Trish from Oath and Stone

Do I have a treat for you! In this episode I catch up with my good friend and business buddy, Trish Johnstone from Graphic Design studio, Oath and Stone.

Over the last few years, I’ve admired and observed her ability to nurture relationships. I’ve invited her for a chat to give us some insight on how she confidently communicates with clients, manages her relationships, develops client briefs, sets boundaries all leading to more referrals.

Her insights go way beyond design and I think many small and medium size businesses could all find relevance to adapt to corporate, creative and service delivery environments.

We cover:
> The evolution of her business - initially focussing on the wedding industry - to evolving to a full service studio for small and medium sized businesses
> Getting to know your clients before starting to work with them
> Finding your ideal client and keeping them happy
> Effective two-way communication
> Setting boundaries with clients 
> Clear communication 
> How to continue to nurture the client relationship through continued and regular engagement to get you on the referral pathway

Links

• Oath and Stone Website - https://www.oathandstone.com.au/
• Oath and Stone LinkedIn - https://au.linkedin.com/company/oath-stone
• Oath and Stone Instagram - https://www.instagram.com/oathandstonedesigns/
• Oath and Stone Facebook - https://www.facebook.com/oathandstonedesigns

Until next time friends, thanks for hanging out!

Grace x

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