FunnelStory
All engineering is customer-facing! Especially sales engineering.
FunnelStory
Pre-Sales for Customer Success | Sumant Pal - Totango, Veritas
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Alok Shukla, Sumant Pal
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Season 1
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Episode 8
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Alok Shukla, in a conversation with Sumant Pal, Ex-SVP of Sales Engineering at Totango, Ex-Veritas, on why the presales and customer success are converging and why post-sales is the main revenue driver for most saas businesses.
Introduction
Customer Value
Should CS be selling?
Are there CS tools for mid-market?
Are pre-sales systems different than CS systems?
Which activity to automate - Human or Product?
Should Product Managers be incentivized?
