Antonia Korosec is the General Manager of Resort Operations at The Boca Raton - a large property in Florida with five hotels and numerous outlets from fitness to entertainment to restaurants. 

In today's episode, she explains what remarkable hospitality should look like for guests - but also for team members - and how this guides her leadership style.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands