Marlon Smith is the general manager of the new Hotel Enso from Kimpton Hotels in San Francisco. In this episode, he talks about the opportunity we have to represent our cities and neighborhoods, what exceptional hospitality looks like, and how to hire people to provide great hospitality.

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• Learn more about Hotel Enso

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands