In this episode, we learn from Michelle Duffy, the general manager of the Best Western Novato Oaks Inn. 

Michelle shares her secrets to winning the prestigious M.K. Guertin Award 14 years in a row, making her hotel the only Best Western out of over 2,000 to achieve this feat.  Learn how Michelle's strategies and dedication have led to exceptional guest satisfaction ratings, employee retention, and business success. 

• Follow Michelle on LinkedIn
• Learn more about Best Western Novato Oaks Inn
• Learn more about Reneson Hotels (the owner/operator of the Best Western Novato Oaks Inn)

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands