Leading People Experience at citizenM Hotels - Joanna Dodaro Johansen, citizenM
Hospitality Daily Podcast
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Hospitality Daily Podcast
Leading People Experience at citizenM Hotels - Joanna Dodaro Johansen, citizenM
Nov 09, 2023
Josiah Mackenzie

In this episode, Joanna Dodaro Johansen, head of people experience for citizenM hotels in the US, shares how they create a great employee experience at one of the most innovative hotel brands in the world. 

Joanna discusses their approach to recruiting, hiring, and daily practices that encourage a culture of celebrating individuality. She emphasizes the importance of employee experience in shaping the guest experience and the success of the business.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands