After over 600 episodes, we’re finally diving into the powerhouse of dealership success: fixed operations. This week, I sit down with Ed Pizzigati, Parts and Service Director at Johnson Automotive Group, to unpack why fixed ops often takes a backseat to sales—and why that could be costing dealerships big time.
Ed reveals the hidden potential of fixed ops, from boosting profits to increasing customer retention. We explore:
- Why fixed ops can be a dealership’s goldmine
- The cost of disconnect between sales and service
- Strategies to align service teams with a shared vision
- Building loyalty through real connections in the service lane
If you’re ready to make fixed ops your dealership’s secret weapon, this episode is a must-listen!
Thanks, Edward Pizzigati!
If you enjoyed this episode featuring Edward Pizzigati, support us by clicking the links!
Listen to the full episode for insights and context from Edward Pizzigati
⭐️ Like this show? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally!
Connect with Michael Cirillo
CLICK HERE to learn more about The Dealer Playbook!
More Dealers Are Choosing To Partner with FlexDealer
Looking for a reliable, high-performance dealership marketing partner? Visit https://www.flexdealer.com to discover why more and more dealers are choosing them over big-box providers.
